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Bud Brown Volkswagen

Olathe, KS

4.8
2,393 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,393 reviews

February 10, 2020

Chris took the stress and pressure out of car shopping. He was very informative and relatable. The purchase process was done without hassle. He provided great customer service by making you feel valued and More

by peruvazn
Recommend Dealer
Yes
Employees Worked With
Chris Matheny
Feb 11, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to write Bud Brown Volkswagen a review! We're so thrilled to hear that Chris made the purchasing process enjoyable for you. It is our goal to keep customers feeling confident during every step of the way. Enjoy your new vehicle!

February 10, 2020

We could not agree on a price based on the published data sources for the car. The seller was not fact driven. The signature process took 1.5 hours when it should have been 30 minutes at most. And this a More

by KNUNNALLY14
Recommend Dealer
No
Employees Worked With
Julie Loveless, Smokey Peters, Jerry Arns, Mike Burkemper
Feb 26, 2020 -

Bud Brown Volkswagen responded

I'm very sorry that you aren't satisfied with your buying experience. We want to provide an excellent value to our guests along with great service and I apologize if we let you down. If there is anything that I can do to assist you, please give me a call. Thank you, Rick Pringle - General Sales Manager - (913) 393-8120

February 10, 2020

We are pleased with the service in finding our new van. They called a few days after purchase to check on how it is running. More

by ADRIENNEGOLUBSKI
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Mike Burkemper
Feb 11, 2020 -

Bud Brown Volkswagen responded

Adrienne, thanks for the review. We're happy to hear that our team earned your five-stars! All of us at Bud Brown Volkswagen hope you're loving your new van!

February 09, 2020

The service department takes great care of us, and takes our concerns seriously. They’re always lightning fast, and so far have never charged us a dime over what’s expected. More

by KC424
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Jason Wattree, Tom Mabe
Feb 10, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! It means so much to us to know that we're delivering on our commitment to 5-star customer service. We appreciate you taking the time to share your experience so that others can see what it's like to work with us at Bud Brown Volkswagen!

February 07, 2020

Had a great buying experience at Bud Brown Volkswagen. Jesse Tinker was knowledgeable and low pressure. He worked with us on arriving at a great deal on a VW Atlas when I needed a car. Great customer se More

by Felicia L.
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Rick Pringle, Jesse Tinker
Feb 07, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review, Felicia! We are pleased to hear that Jesse and our team at Bud Brown Volkswagen provided the exceptional service we strive for here. Enjoy your Volkswagen Atlas!

February 07, 2020

Thanks for the good deal, quick and informative transaction. Max was very helpful and shared knowledge about the car I was interested in. Thank you More

by STEFANY.WEBSTER
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Max Harrell
Feb 07, 2020 -

Bud Brown Volkswagen responded

Stefany, we appreciate you taking the time to review Bud Brown Volkswagen! We're happy to hear that Max was so accommodating and was able to provide you with a five-star experience. Safe driving!

February 07, 2020

Had a wonderfully easy, stress-free experience purchasing a vehicle here with Rocky. Will definitely be the first place we come the next time we need to buy a car! Thank you!! More

by STUFFENTSAMER
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Rocky Middlebrooks
Feb 10, 2020 -

Bud Brown Volkswagen responded

We're so grateful to hear that we earned your business at Bud Brown Volkswagen! It's wonderful to know that Rocky helped get you in the right vehicle. Enjoy your new ride!

February 05, 2020

Very nice people in service deportment , always try to help right way . Service always fast ,if you have problem alway explain . Always clean car after service . I use service for many years and always ve More

by VWDMITRY86
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Feb 05, 2020 -

Bud Brown Volkswagen responded

Thank you for the review! We are so proud to know our service team provides the quick and kind service we strive for here at Bud Brown Volkswagen. We look forward to working with you for years to come!

February 05, 2020

it was a very good experience. Missy was very helpful and knowledgeable, finding us the exact vehicle we were looking for. all the people we spoke to were very friendly and helpful. would definitely come bac More

by JIMRWARD662
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Missy McConnell
Feb 05, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to review Bud Brown Volkswagen! We are glad to hear that Missy helped you find the perfect vehicle. Until your next visit, we wish you safe travels!

February 05, 2020

Kind employee Steve in service - I asked him to keep the part that was being replaced to show me afterwards, and he did! Explained what the part does as well. Nice waiting area to sit in, with water, WiFi More

by KANDERSON1590
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Feb 05, 2020 -

Bud Brown Volkswagen responded

We are so pleased to hear that you enjoyed spending time with us here at Bud Brown Volkswagen. Thank you for taking the time to write a review! We will certainly let Steve know that you appreciate his help!

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