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Bud Brown Volkswagen

Olathe, KS

4.8
2,395 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,395 reviews

February 01, 2020

Service Dept best in KC! The service dept is the best VW dealer in the Greater Kansas City area and very knowledgeable and honest. I highly recommend Bud Brown for service! More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill
Feb 03, 2020 -

Bud Brown Volkswagen responded

Phil, thank you for the 5-star review! We are so proud that our team at Bud Brown Volkswagen provided excellent service for you, and it means the world to hear you say that we are the best Volkswagen dealer in Kansas City! We are grateful for your recommendation, and we hope to see you again sometime!

January 31, 2020

Exremely positive experience. I was made to feel appreciated Shannon Strong was knowledgeable. patient, accommodating, fun to deal with. He made a stressful situation extremely tolerable. He spent the time to go More

by DAABLINDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Strong
Feb 03, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to write Bud Brown Volkswagen a five-star review! We are happy to hear that you enjoyed your experience with Shannon. Congratulations on your new car!

January 29, 2020

Jason made buying a new car very easy. We enjoyed the experience and will definitely be back for future car purchases. We love our Atlas! More

by vdbfamily
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
Jan 29, 2020 -

Bud Brown Volkswagen responded

Thanks for taking the time to review Bud Brown Volkswagen! We are excited to hear about the purchase of your Volkswagen Atlas. Safe travels!

January 29, 2020

I appreciate a solution to not being able to wait for my car. A loaner car was offered and they even dropped my car back off to me. As a Mother of 3 small kids, I appreciate Steve and Kelly going above an More

by CMBELLER
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Kelly Adams
Jan 29, 2020 -

Bud Brown Volkswagen responded

For you to say that Steve and Kelly went "above and beyond" makes our day! We especially love that the loaner vehicle made your service process more convenient. Thank you so much from the entire team at Bud Brown Volkswagen!

January 29, 2020

Golf R Great people, helpful and easy to work with. The dealership is not one of the biggest but the culture was always pleasant and the process of buying my More

by STEPHEN.WILDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Rocky Middlebrooks
Jan 29, 2020 -

Bud Brown Volkswagen responded

We appreciate you taking the time to share your experience at Bud Brown Volkswagen. Congratulations on your new Volkswagen Golf!

January 29, 2020

Jason Wattree was a great salesman with no pressure. He made the car buying experience positive. We also enjoyed joking around and speaking with Missy, she was fun. More

by SARAHSUTTERBY
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Jerry Arns, Jason Wattree
Jan 29, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We are so glad that you enjoyed working with Jason and Missy here at Bud Brown Volkswagen. We will be sure to share your kind words with them! Enjoy your new car!

January 28, 2020

Excellent oil change experience Arrived for an oil change for my Tiguan without a reservation. However, was less than an hour from being checked in to being ready to go. Plus the $79 More

by opus30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Jan 29, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to share your five-star experience at Bud Brown Volkswagen! We are always here for anything your Volkswagen Tiguan needs!

January 28, 2020

very easy to work with No pressure sales. Very laid back and did not feel pressured to purchase at all. They worked very well with the negotiation on the trade in as well. More

by JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Burkemper
Jan 28, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We couldn't be happier to hear that our team provided low-pressure service for you here at Bud Brown Volkswagen. Enjoy your new vehicle!

January 26, 2020

Great Dealership Bought my third VW from Bud Brown. Never pressure sales. Entire staff is knowledgeable, professional, and friendly. Their service department is amazi More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Kelly Adams
Feb 07, 2020 -

Bud Brown Volkswagen responded

Linda, thank you so much for taking the time to leave us this review! Providing a great buying experience for our customers is our top priority and feedback like this lets us know we're doing our job right. We're delighted that Bud took such great care of you and we'll be sure to pass along your kind words to him. Thanks again for supporting Bud Brown Volkswagen, we hope to see you down the road!

January 23, 2020

Was not happy that bud brown billed me for washer fluid and air filter with out talking to me and see if I wanted it More

by DLOVE999777
Recommend Dealer
No
Employees Worked With
Hsha
Jan 23, 2020 -

Bud Brown Volkswagen responded

Mr. Love, I just reviewed a copy of your most recent invoice and it is identical to the previous invoice you paid for an oil and filter change back in early November. The only parts that are charged out on the invoice are synthetic oil, an engine oil filter, and an oil drain plug crush washer that must be replaced every time. We would always ask you prior to replacing any additional filters. Sorry for any confusion. Please let me know if you have any further questions. Kelly Adams Service Manager

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