Bud Clary Auburn Chrysler Dodge Jeep Ram

Poor Service I dropped off my 2012 Jeep Liberty on March 16th 2018 at 9:00am for some services with the service advisor John. John called me back at 12:01pm with t I dropped off my 2012 Jeep Liberty on March 16th 2018 at 9:00am for some services with the service advisor John. John called me back at 12:01pm with the Diagnosis of my vehicle and asked if I wanted to proceed with the repairs. I agreed and he said he would call me back when it was done. I called John at 3:17pm and left him a voicemail on his direct line stating that I would be away from my phone from 3:30-4:30pm. I also stated that I probably wouldn’t not be able to pick up my vehicle before the service department closed at 6:00pm. I suggested that I could pay over the phone and that I could pick it up from someone in the dealership since the dealership itself didn’t close until 8:00pm. After getting out of my appointment at 4:30pm I seen that I had a missed called a voicemail. John called me back at 3:33pm and left me a voicemail stating that he was finishing up my paperwork and that I could pay over the phone. He said if i couldn’t make it there by 6:00pm he would leave my keys and paperwork with sales and that they closed at 8:00pm. After listening to the voicemail I called Johns direct line back since that’s how he told me to contact him. I continued to call Johns direct line and the dealerships phones number with no response from either numbers. It rang and rang until it went to voicemail. I called both numbers from 4:30pm all the way to 5:57pm every 10 minutes until I finally got an answer on the dealerships number. I reached the receptionist and explained my situation. I was put on hold for 8 minutes until I was transferred to Greg in the service department. Greg stated he had no idea what was going on with my vehicle in regards to the work being done or if it was even completed. Greg ended up finding my paperwork and said it appeared that the work was completed and he charged me over the phone. Greg said he would give my keys and paperwork to sales and that they closed at 8:00pm. I arrived at the dealership at 7:30pm and spoke to several people in sales that had no idea what I was talking about or where my keys were at. After about an hour of sales people frantically searching the dealership for something that wasn’t even there fault I still had no keys. I was sent away with a loaner vehicle and told to come back tomorrow when they opened because the service department should have a better idea on where my paperwork and keys were. It was now 8:45pm and I left the dealership in my loaner car and 2 miles down the road the gas light came on. Yet again, another inconvenience on the dealership. I woke up the next morning on Saturday, March 17th 2018. I had two missed calls and voicemails from John. You could tell he was in a panic from the current situation and offered to pick up the loaner and drop of my car. Instead I drove to the dealership because I wanted to speak face to face with a service manager. I arrived at the dealership around 10:45am. I asked to speak to a service manager but as I figured there was not one there and wouldn’t be until Monday, March 19th 2018. I then spoke to John and asked him why he didn’t call me back or answer my calls. It didn’t make sense to me that if a service wasn’t closed out that a service advisor would just think that the person didn’t want there car and would get it the next day. I asked John all of this and his answer was just that he was sorry. He kept stating that he didn’t have a reason why all this happened. John did say that he would talk to his service managaer Monday March 19th 2018 and that he would get me some oil changes. He stated that if they were not approved he would “figure something out”. John also said he would call me Monday and let me know what the outcome was. Im home from the Military and I am about to head overseas for a year without my family. Having to deal with this current situation and spend time away from them is a huge inconvenience for me. I think the dealership should make this right by discounting my $600 labor charge or possibly giving me some free oil changes/tire rotations. Update**** It’s now Monday March 19th 2018. No call yet from John. I called him at 12:49pm and left a voicemail. John returned my call at 1:49pm and told me that he still hasn’t talked to his service managaer. It almost seems as if he is scared to tell him his mistake so he is putting it off. John told me he was going to give me some special deal the dealership is offering. Three full synthetic oil changes, three tire rotations, and three multi point inspections. I seen this advertised at the dealership with a value of about $170. John said he would “figure it out” on how to give it to me and it would be in my account listed under my vehicle. I asked specifically about this since I’ll be overseas and my wife will be bringing the vehicle in. John said he would call me back by the end of the day to confirm he input everything in the system. I called John back at 5:29pm and there was no answer. I left him a voicemail since he didn’t call me back as he said he would. I told him that I was concerned since he was just giving me his word on this 3 for 3 deal. I also told him I was concerned since he still hasn’t talked to his service managaer and offered me something that still hasn’t been approved telling me he will “figure it out.” I told John to call me back and that I would like some email confirmation on his offer and not just his word which hasn’t even been approved by a service managaer and that he would “figure it out.” Update**** On Tuesday March 20th at 8:35am John called me to confirm that he physically had the contract for the 3 for 3 deal. He said he would mail it out today. More

satisfied and happy Went in without appointment, got serviced without delay. Tec. was friendly and knowledgeable and helped me with recommendations to keep vehicle runnin Went in without appointment, got serviced without delay. Tec. was friendly and knowledgeable and helped me with recommendations to keep vehicle running in top condition. More

Jeep driver Service was good; however, despite receiving both a reminder email and phone call from the dealership, when I arrived, the representative I was assign Service was good; however, despite receiving both a reminder email and phone call from the dealership, when I arrived, the representative I was assigned to had no knowledge of my appointment. A simple oil change and tire rotation took over an hour which seems a bit excessive for an 11:00 am appointment. More

Great Service Dept I made an appointment for an oil change and I was about 15 monies early. They took my keys right away. The appointment took less than an hour. The ser I made an appointment for an oil change and I was about 15 monies early. They took my keys right away. The appointment took less than an hour. The service guy I delt with was super friendly, thank you Robert Perez! More

Excellent service I always seem to come in without an appointment. Robert is able to work me in. I provided excellen service with a smile. He also kept me updated on I always seem to come in without an appointment. Robert is able to work me in. I provided excellen service with a smile. He also kept me updated on the status while I waited. There is even a play area for children. Coffee is also provided; a must for every morning. If you want good work and to be treated right, then I recommend coming in for service. More

Always pleased with this dealership! Fast, friendly service. I drive 22 miles to Bud Clary to have my Dodge Ram truck serviced.... I was explain to on everything that was done and very p Fast, friendly service. I drive 22 miles to Bud Clary to have my Dodge Ram truck serviced.... I was explain to on everything that was done and very pleased! Thank you More

recall T23 Ready for me at my appointment time, service completed with in stated time frame. was clean and ready to when I returned to pick it up. Ready for me at my appointment time, service completed with in stated time frame. was clean and ready to when I returned to pick it up. More

Just what I wanted-at the price that couldn't be beat. We just let Dan know what we wanted and could afford. When we got to (Bud Clary) the dealership every thing was waiting - not a white , red or yellow We just let Dan know what we wanted and could afford. When we got to (Bud Clary) the dealership every thing was waiting - not a white , red or yellow - we were show a black beauty-It's our now. The price was in our budget and we even got a upgrade. More

Ram Service Friendly service advisors and work was completed in a timely matter based on my appointment time. Would recommend to my friends to get service at th Friendly service advisors and work was completed in a timely matter based on my appointment time. Would recommend to my friends to get service at this location. More

Good service by sales personnel We experienced a good purchasing environment by the new car sales force. We purchased a Hyundai which is not listed under the 'vehicle purchased' cat We experienced a good purchasing environment by the new car sales force. We purchased a Hyundai which is not listed under the 'vehicle purchased' category so I chose Jeep. More