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Bud Clary Auburn Hyundai

Auburn, WA

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178 Reviews

2807 Auburn Way N

Auburn, WA

98002

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Showing 178 reviews

July 13, 2015

Outstanding . I will recommend Tom Matson to all of my friends and family. The people were knowledgeable, friendly, helpful and unbelievably willing to work with More

by ALESIA.JONES.ROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have been raving on Tia and her customer service....I have purchased sever times in my lifetime and Tia is rater by far the best sales person I have encountered. She needs a raise. Great job Tia
May 31, 2015

New car purchase Out salesman David Huber was new but very attentive and knowledgeable. The prices were clearly marked on the cars but not the special sale prices. More

by bud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Huber
August 20, 2014

Horrible dealership...Rude...Mike Powers is unprofessional This dealership lies and will falsify information to not have to honor the vehicle warranty. Mike Powers is a rude unprofessional and couldn't manage More

by tddobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Powers
Sep 05, 2014 -

Bud Clary Auburn Hyundai responded

While some of Mr. Obrien’s comments represent a personal attack against one of our employees combined with disparaging remarks against the business practices and integrity of the dealership, both which serve no purpose, we still appreciate the balance of Mr. Obrien’s feedback and will respond to his main points. While we strive to fix every vehicle right the first time we are not perfect and regret that this customer has had to return once to the dealership to address the same complaint. Engine noises can be a challenge and frustration for both our customers and for the dealership to make sure that we are identifying the same sound. It is important to note the following: 1. The customer has not been out of pocket for service repairs one cent at our dealership. This is a testament to the factory warranty afforded to Hyundai customers. It truly is the best warranty in America. 2. Tom Matson Auburn Hyundai as the dealer and Hyundai Motor America as the factory are more than happy to honor any items covered by the factory warranty. 3. It was at this customer’s request that the dealership keep the vehicle for an extended number of days and drive the vehicle the number of miles put on the car in an attempt to replicate the customer’s complaint. 4. While we disagree with this customer’s claim that we have not responded to his queries, I would ask that he copy our General Manager, Corey Forsberg at coreyf@matsondodge.com with all future emails on this issue so that he can remain in the loop. 5. The manual for this customer‘s vehicle states that “Your new vehicle is designed to use only unleaded fuel having a pump octane of 87 or higher.” The manual states further that the factory “recommends that you use good quality gasolines treated with detergent additives such as TOP TIER Detergent Gasoline…(www.toptiergas.com)”. There is also a technical service bulletin that now approves and recommends Hyundai Fuel System Cleaner Plus. This information has been provided to the customer. 6. Based on our findings thus far, it is our position that Mr. Obrien’s vehicle is operating normally. We look forward to the results of an examination yet to occur by a Hyundai Field Engineer. In the end, one of our core objectives is to satisfactorily address the concerns of our customers. In this particular case, we are still waiting for the outcome of our request to have a Hyundai Field Service Engineer examine the vehicle. If the steps in this process are unfolding in a direction or speed that is not satisfactory to this customer, we would be happy to arrange for another Hyundai dealer in the area to provide a second unbiased opinion on this vehicle at our cost for one hour diagnosis time.

November 02, 2013

Absolutely the best customer service, best friendly atmosphere, and best of all people to work with and plently of compassionate attitudes that I did not receive from where I was in bremerton More

by jamis0n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kate anderson, robert littleton, tera
July 19, 2012

Zac was very knowledgeable about the Hyundai 2012 Azera I bought, working with me in my price range and my monthly payment limit. He was not pushy or gimicky, but honest. My purchase went smooth and Zac sa More

by janies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac
July 06, 2012

They were very informative about this vehicle, how it rated against its competitors. This vehicle offers excepitional gas milage, which was a majior concern for me. They both worked hard to stay with my More

by dmjoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dareyl and Justin
May 30, 2012

This is an old school dealer that still employs dishonest strong arm tactics. They have huge second sticker markups. They denigrate the trade that you being in. They inflate the numbers on their initial off More

by RexR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl
November 15, 2011

RUN to ANY nother dealer. These guys lie and mislead like I've never seen in my 13 previous car purchases. Ran my credit (790 beacon), took a deposit, confirmed specifics of deal and would never provide the More

by 790 Beacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay, Tom
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