Bud Clary Toyota of Moses Lake

Finally had a good experience, our salesman was really friendly and helpful. Hopefully they will continue to better themselves as a company so more locals will want to keep the money local. friendly and helpful. Hopefully they will continue to better themselves as a company so more locals will want to keep the money local. More

Josh was great and very helpful! Thanks for being so patient, we were very indecisive and had many different ideas and options! We walked away extremely happy with a great car patient, we were very indecisive and had many different ideas and options! We walked away extremely happy with a great car More

Joshua Munoz once again you made our day better buy helping us choosing the right car for us, last year you did help us with a jeep and today I'm driving beautiful toyota back home and its all thanks t helping us choosing the right car for us, last year you did help us with a jeep and today I'm driving beautiful toyota back home and its all thanks to you 😊 More

So I had Samantha she was great came right out to meet us and did not try to bs us about what we were geting she was very nice and made my first new car buy alot easier and even saved me some money would lov and did not try to bs us about what we were geting she was very nice and made my first new car buy alot easier and even saved me some money would love to by from her aging More

Awesome service with technicians that know what they are doing. Recommend to anyone who wants their vehicle serviced at a official dealership. Kim was awesome and technician Marcos was helpful in marking ar doing. Recommend to anyone who wants their vehicle serviced at a official dealership. Kim was awesome and technician Marcos was helpful in marking areas my car needed serviced More

Waste of time and money. What a joke of a dealership. Went to a "big" dealer to not get the run around and bs you do from most car dealers. Was great talking with salesman. What a joke of a dealership. Went to a "big" dealer to not get the run around and bs you do from most car dealers. Was great talking with salesman. Oh truck is great runs and drives good no issues, just waiting on a turbo replacement. Then came the paperwork. This part i guess was my fault and I'll take the blame here, thought I was signing loan application papers (like i have a few times with other dealers), got a few pages in and realized it was the actual loan agreement papers, ok fine gave it the quick thought, ok interest is reasonable for my situation and signed them, knowing i was paying a fair price and truck was in top 5 of the 75+ I've looked at in last 6 months. but was waiting on service dept to install new turbo, so would be a week or so before i could take possession, no big deal. Should have tore papers up right there when they can't take 4 seconds to explain what your signing. But you know everyone buys a car 8 times a year and knows exactly what the process is at every dealer.. Typical car saleman I guess, get the papers signed and deal is done, they have their money. Whatever I can get over that part, I could have walked. Here we are almost 3 weeks later still no truck in sight. Still getting the maybe tomorrow we'll have it ready for ya. Then the salesman, won't give you the time of day nor actually verify with service dept on the status of the repair. Lies about what is actually happening. Week 2 of waiting, was told by salesman truck just got finished all is left is a detail! Sweet! Make plans, tell my boss don't have that stuff shipped out for $1500, I'll drive 4 hours and pick it up myself so we can get up and running faster! Yeah that was dumb, little did i know the amazing salesman didn't even talk to service dept about the status of said repairs. Thankfully haven't been fired (yet) but said lie caused over a week delay in shipment because it took another day to get the real story of repairs and somehow their diesel techs don't work for 5 days straight. In short. Trust no one. Pay cash. Buy new. Don't sign papers untill said vehicle is parked out front waiting for you to finish paperwork. Don't take the word of a single person that works in a dealership. Will never recommend Bud Clary dealership to anyone and certainly will never step foot on their property again. More

The Service Department. The service department is rude, incompetent and unprofessional Who ever answers the phone in the service department ( female), needs The service department is rude, incompetent and unprofessional Who ever answers the phone in the service department ( female), needs to find a new profession. She will not even take 2 seconds to listen to your problem. She rudely just repeats the same line, "you just have to make an appointment!" I have even brought in a detailed list describing the problems with the vehicle and what parts or diagnostics we would like performed, That has proved futile, she either won't listen or won't forwarded the information to the mechanics. Every time we have had service work done on our vehicles, its always turns into a confusing mess. There is a complete lack of communication between the service department and the mechanics. More

will sell you flooded cars they will sell you cars that have had water damage due to flood, and their way of fixing the situation is making you run in circles, and wanting to se they will sell you cars that have had water damage due to flood, and their way of fixing the situation is making you run in circles, and wanting to sell you a more expensive vehicle. More

Hung up on me I was traveling on 08/09/2018 from Edgewood Washington to Drakesboro Kentucky. I was just approaching Moses Lake when my check engine light came on in I was traveling on 08/09/2018 from Edgewood Washington to Drakesboro Kentucky. I was just approaching Moses Lake when my check engine light came on in my 2009 Highlander. I tried for over a half an hour to connect, and stay connected to the Moses Lake Toyota service Department. I was disconnected twice!!! The female that answered the phone on my first attempt just courtly told me they had no available appointments for check engine that day. I needed to know if I needed to call a tow or if i could drive the car to that days destination. Click!!! I was disconnected!!! Unbelievable!!!! I tried again and after waiting on hold for another 15 minutes and not talking to a live person I was disconnected again. Then I called the Puyallup Toyota dealer where I get my regular service and was told I could drive the car to Missoula. Long story short I got into the Missoula Toyota dealer later that day and ended up trading the 2009 in for a 2018 model from Litha Toyota in Missoula. Moses Lake lost that sale and I would never recommend them to anyone. I needed help as I was a single, senior female alone with a crippled car and Moses Lake Toyota treated me like I was nothing. More

Experience I was in looking for a new vehicle due to a baby on the way and they were super helpful. Awesome service! Even got it for a great price also!!! They a I was in looking for a new vehicle due to a baby on the way and they were super helpful. Awesome service! Even got it for a great price also!!! They are super helpful and they work with you no matter what your situation!! I had a great overall experience with the people here. Would for sure recommend them to friends and family in the future! More