Bud Smail Motor Cars, LTD.

Glk 350 Scott provided excellent customer service and worked to resolve all of our concerns. I was not pleased with the missing rear wiper blade or the tape Scott provided excellent customer service and worked to resolve all of our concerns. I was not pleased with the missing rear wiper blade or the tape mark on the driver's door. I do not think my vehicle was properly handled and prepared after being unloaded at the dealer. More

WONDERFUL PEOPLE BUYING A CAR AT BUD SMAIL WAS SUCH A WONDERFUL EXPERIENCE, STARTING WITH VICKI"S SMILING FACE GREETING US, AND KNOWLEDGE ABOUT THE CAR, I REALLY HAD BUYING A CAR AT BUD SMAIL WAS SUCH A WONDERFUL EXPERIENCE, STARTING WITH VICKI"S SMILING FACE GREETING US, AND KNOWLEDGE ABOUT THE CAR, I REALLY HAD A GOOD TIME THE EXPERIENCE WAS QUICK AND EASY BRIAN MADE THE PAPER WORK EASY ALSO, EVERYONE WAS SO NICE. More

buying a car Manager seemed to really push the leases after we declined numerous times. Seemed to be a little rude when we declined. Not very happy with new car p Manager seemed to really push the leases after we declined numerous times. Seemed to be a little rude when we declined. Not very happy with new car pricing. Feel that the descriptions in ads were false. More

Customer Service and Mark Pelchen This is the 2nd vehicle we have purchased with Mark. Great dealership and Mark is wonderful to deal with. Service dept. is outstanding and not to for This is the 2nd vehicle we have purchased with Mark. Great dealership and Mark is wonderful to deal with. Service dept. is outstanding and not to forget to mention the coffee is wonderful. I tease that I only go for the coffee...... Customer for life..... Kathy and Jeff Davis Harrison City Pa. More

Great Dealership! This is the second car I bought from Bud Smail Mercedes. The staff and service are great, friendly and very helpful! Looking for a Mercedes... Buy i This is the second car I bought from Bud Smail Mercedes. The staff and service are great, friendly and very helpful! Looking for a Mercedes... Buy it here. You will not be disappointed! Marie More

A good experience Yes, they want the sale. But, as a salesman myself, I found there approach confident and yet easy to accept. I would call it professional. I also b Yes, they want the sale. But, as a salesman myself, I found there approach confident and yet easy to accept. I would call it professional. I also believe there was sincerity and an honesty that said, "Look, we want you to come back with any questions you may have and also let us service your car". This was a good experience. More

GL450 I recently purchased my first Mercedes, a GL450, from Smail Mercedes. Previous purchases have included several Lexus and Toyota models. Vicki Lich I recently purchased my first Mercedes, a GL450, from Smail Mercedes. Previous purchases have included several Lexus and Toyota models. Vicki Lichtenfels was our sales professional. Vicki was extremely accommodating of our requests for test drive times and was knowledgeable of the amenities and technology the Mercedes has to offer. Stan Petrigac, the General Sales Manager, was an utmost professional as well. Both Stan and Vicki were interested in our overall satisfaction and added a personal touch to our process. I would highly recommend this sales team for purchases. More

Pleasant Buying Experience I've bought many cars the last 20 years and never had such a pleasant experience than with Scott Powell at Smail. The effort by Scott and the rest of I've bought many cars the last 20 years and never had such a pleasant experience than with Scott Powell at Smail. The effort by Scott and the rest of the staff to get me a great deal on my purchase was amazing. I was offered many extras that other dealerships wouldn't even consider offering on their own. I didn't have to ask for anything. They went above and beyond what I expect from a dealership. I will likely buy again in the future from them. I will also go out of my area to have my car serviced with Smail. More

Good Experience It was my pleasure to deal with Smail M-B this past week. I was given an informative test drive by Scott. Subsequent negoiations brought us to a de It was my pleasure to deal with Smail M-B this past week. I was given an informative test drive by Scott. Subsequent negoiations brought us to a deal. Vicki was pleasant to work with when Scott was briefly called elsewhere. All in all, a pleasant auto buying experience. More

Excellent salesman/manager! Stan is extremely knowledgeable of Mercedes vehicles. He is honest, polite and pleasant. He answered any question I asked immediately. Stan seems t Stan is extremely knowledgeable of Mercedes vehicles. He is honest, polite and pleasant. He answered any question I asked immediately. Stan seems to know what you are looking for in a vehicle and provides many different options. Even when I wanted a certain color, he assured me that he will find that for me. Explains everything and offers to answer questions later by giving contact information. He always returns my calls in a timely manner. His interactions with customers and other employees is always respectful. He leads by example and finds time to solve problems in a caring manner. He is truly an asset to the Bud Smail Mercedes dealership. More