Budd Baer Subaru - Service Center

LOVELY STAFF, BUT BEWARE THE MECHANICS IN THE SERVICE DEPT We're a two Subaru family and have been having all of our service work completed by Budd Baer Subaru for many years -- even though there is a DEPT We're a two Subaru family and have been having all of our service work completed by Budd Baer Subaru for many years -- even though there is a closer Subaru dealer in the South Hills. (Budd was a good friend of my great uncle. I've never met Budd, but we give him all of our business as a tribute to my uncle's friendship.) I've always taken great care of my cars and only trust dealership mechanics to perform service work -- because they see the same cars everyday and the service staff is typically much better trained. Unfortunately, since 2023, the service quality at Budd Baer has declined. Last year (2023) I dropped off my 2013 WRX (35k miles) for state inspection, annual wheel alignment, and a bunch of preventative maintenance. I ended up having to pay an extra $50 to repair my brake caliper because the mechanic broke off the bleeder valve while flushing the brake fluid. I was disappointed that I had to pay for this mechanic-caused damage, but it was the first issue I ever had with Budd Baer Subaru, so I didn't think much about it. Then this past week (08/2024), I dropped off my car for state inspection, annual wheel alignment, and a repair to the plastic wheel well liner. All of these things should have been fast, easy, and low risk. Unfortunately, those easy repairs turned into a cascade of damage to my car caused by the mechanic -- damaged lug nuts, a broken wheel stud, and broken brake caliper bolts. These are all things that happen when a mechanic doesn't use a torque wrench to put things back together. In summary, I brought my car in for $500 worth of work and ended up having to pay another $500 for damage caused by the mechanic. I'm an electrical & mechanical engineer that designs industrial robots for a living, so I know a bit about mechanical systems. I've been changing brakes on cars for decades now. I also swap my wheels twice a year to change between Summer and Winter tires. In the decades of doing this work, I've never had an issue with lug nuts; have never broken a wheel stud; and have never broken a caliper bolt. All this is to say that none of these issues should be regularly happening at a dealership. And most certainly, if a mechanic causes damage, I shouldn't have to pay for that damage. Sadly, I'm now on the hunt for a new Subie dealer :( More

Always a good experience at Bud Baer. A little more expensive than expected: $285 for inspection, oil change with tire rotation and an air filter but still a good experience. A little more expensive than expected: $285 for inspection, oil change with tire rotation and an air filter but still a good experience. More

Very pleased with our service there I would recommend them for anyone looking to buy a new Subaru them for anyone looking to buy a new Subaru More

Our customer service representative was very helpful and went out of his way when he came up to the waiting room when the car was done instead of just calling me on my cellphone. Friendly and knowledgeable. went out of his way when he came up to the waiting room when the car was done instead of just calling me on my cellphone. Friendly and knowledgeable. More

I always enjoy bringing my car in for service. They always exceed my expectations. If I mention something, they get right on it. They always exceed my expectations. If I mention something, they get right on it. More

Car was taken into their collision center for an insurance claim. Excellent work. From the front desk to mechanical to body & paint everything was top notch. They even detailed the vehicle! Seamless insurance claim. Excellent work. From the front desk to mechanical to body & paint everything was top notch. They even detailed the vehicle! Seamless transaction from drop off to pick up. Can’t recommend this facility enough! More

I'm saving my revue for future consideration as my relationship with Bud Baer goes forward.. relationship with Bud Baer goes forward.. More

Had an oil change and a tire rotation done. Service was quick and the explanation of what was found with the tire rotation was explained clearly. Service was quick and the explanation of what was found with the tire rotation was explained clearly. More

Thanks for being ready for my car & checking everything out so all will run smoothly & safely until I see you again! And Crissy Marks helped me get things straightened out between my wrecked '24 Outback & out so all will run smoothly & safely until I see you again! And Crissy Marks helped me get things straightened out between my wrecked '24 Outback & my new '24 Outback! My car & phone are now synced up! More

Great quick service . Felt like I was special with this service department Definitely recommend them Felt like I was special with this service department Definitely recommend them More