Buddy Chevrolet - Service Center

The service department appears to unorganized. They promised my car service (tire rotation) would be done in a hour. I called 3 hours later to get the status of my car and all I got was the run a They promised my car service (tire rotation) would be done in a hour. I called 3 hours later to get the status of my car and all I got was the run around on the phone. No one would pick up the phone in the service department. At one point, I was on hold for over 15 minutes until I hung up and called again. I called at least 10 times. This is bad for business!!! It's a bad idea to leave your customers in limbo. It makes them shop around for competitors. More

The communication here was abysmal. Never answered the phone, didn’t return messages. Finally got someone on the phone after over a week of radio silence, said they’d call back the next Never answered the phone, didn’t return messages. Finally got someone on the phone after over a week of radio silence, said they’d call back the next day with an update. Then 10 more days with no response. Went in person to check on the status, was told that I’d get a call with an update later that day. 2 days later and nothing. Finally went and retrieved the cat to take it somewhere else. I understood going on that, having only one EV tech, it could take a while. That wasn’t the issue. The issue was the complete lack of communication, and in the couple times I actually got to speak to someone, the lies and lack of a promised follow-up.Felt like my car was being held hostage. Will gladly take the car to a farther away service center to not have to deal with this again. More

Truly incompetent and unresponsive. I was told to bring my car in for a scheduled appointment and then was told i would have to wait for 6 weeks. What did your service department expect I was told to bring my car in for a scheduled appointment and then was told i would have to wait for 6 weeks. What did your service department expect me to do for 6 weeks? Why would they have me tow my car in if they couldn’t look at it? And because I towed it to buddy’s, it was a whole ordeal to get it towed somewhere else, which was not covered by my AAA membership. Truly awful experience. I will make sure everyone avoids them. More

The staff were friendly and made sure service went smoothly. They for me in even when I arrived for my appointment late smoothly. They for me in even when I arrived for my appointment late More

Great service. The car feels great. Glad I was able to have my car serviced at Buddy's. The car feels great. Glad I was able to have my car serviced at Buddy's. More

Timely. Efficient. Explained all procedures. Cost reviewed up front. Professional. Would recommend to others any time Efficient. Explained all procedures. Cost reviewed up front. Professional. Would recommend to others any time More

Mr. Souza was absolutely great with info for my oil change, as well as future issues to come. Thank you all so much. change, as well as future issues to come. Thank you all so much. More

good experience. Kevin is a good service advisor. a good experience and timely service. End survey. Kevin is a good service advisor. a good experience and timely service. End survey. More

Great service ill be bsck keep up the good work miss lisa mealimg! Need touch up paint mealimg! Need touch up paint More

The Salesman was very professional and they didn’t bet around the bush they advise they were straight to the point love it around the bush they advise they were straight to the point love it More