Buddy Chevrolet - Service Center

Kevin at Buddy was invaluable. He tried everything possible to help me with my car. They told him that the part for my car would not be in for 2 to 3 months. I explained to Kevin t He tried everything possible to help me with my car. They told him that the part for my car would not be in for 2 to 3 months. I explained to Kevin that I could not wait that long due to needing my car to get back and forth to work. He worked very hard to get the part in 5 days. He helped me out a lot . Now the downfall: They would not allow me to have a loner. They said they do not do that. I have bought 3 cars from Chevelet over the years, and I was very upset that they could not give me a car for a couple of days. This is something they need to change. Like I said, Kevin worked very hard for me. He was professional and pleasant to talk to. From now on, I will only go to Kevin for service, and no one else. Great job, Kevin. Five stars to you. More

The customer service leaves a lot to be desired. The service department was non responsive to phone calls and emails.My vehicle sat 3 weeks for service even though I scheduled an appointment for a n The service department was non responsive to phone calls and emails.My vehicle sat 3 weeks for service even though I scheduled an appointment for a new battery. I will not be using this dealership again. The service advisor was rude and unprofessional. More

Dear Buddy Chevrolet Management, I am writing to formally express my continued dissatisfaction with the service experience I received during my most recent visit to your service department on July 1 formally express my continued dissatisfaction with the service experience I received during my most recent visit to your service department on July 17,2025. Unfortunately, this visit has solidified my decision not to return, despite the multiple chances I’ve given your dealership to correct previous issues. Upon arriving at 7:30 AM for my scheduled 10:00 AM appointment, I informed Service Advisor Kevin Johnson that I had received a “Tire System Malfunction” warning on my screen. I explained that I would be dropping off my vehicle and returning later in the day. After a quick check, Kevin advised me that a fuse would need to be replaced and quoted a cost of $178.00 including taxes. I agreed to the service based on that quote, and he confirmed he would contact me once the repair was complete. Shortly after, I returned to the service desk to let Kevin know I wanted to use my reward points to help offset the service cost. Two hours later, I received a message that my car was ready. Upon returning to pick it up, I was surprised to be presented with a bill for $223.00. After applying $87.00 in points, the final charge came to $136.00—significantly higher than the original amount I was quoted. When I questioned the discrepancy, Kevin claimed the higher total was due to taxes. However, when I pressed him about the pre-tax amount, he quoted $197.00, which directly contradicts the original figure of $178.00 including taxes. Given that I was in a hurry and needed my vehicle, I paid the amount and left—once again feeling misled and disappointed. This type of inconsistency and lack of clear communication has been a recurring issue at this dealership. I’ve made repeated efforts to give your team opportunities to improve the service experience, but I am consistently met with frustration. My suggestion to future customers is to get any quoted price in writing before approving service. As for myself, I will not be returning. This experience was the final straw. Sincerely, Kelvin More

Excellent service, cordial staff and excited for new system that now accepts digital payment methods. system that now accepts digital payment methods. More

Every one was pleasant and very professional. The job was completed within the estimated time frame. The job was completed within the estimated time frame. More

I usually schedule service for oil changes and if anything else comes up, I'll schedule that as well, whether it's on the phone or on the app. Every single time there's anything more than an oil chan anything else comes up, I'll schedule that as well, whether it's on the phone or on the app. Every single time there's anything more than an oil change on my service day, they always tell me that I need to come back to service the other things due to them not being able to get to it that same day. Yesterday when I went in, this is exactly what happened. Not only that, but when I went to pay for my service, it was $30 higher than normal and it's because they charged me for a tire rotation! I've never paid for a tire rotation with an oil change in my life, no matter where I went. On top of that, someone called me last evening to see how my service appointment went. I let them know about the extra charge for a service that I did NOT request, and they asked if I got my car back. I let them know that I do have my car back and they were like, "ok, great. Thanks for doing service with us", with NO regard to my concern. When I asked about the extra charge at the dealership, the lady told me that they always charge for that. I've gone through my old invoices and have never paid for this. I've been going to this dealership since I moved to GA in 2022 when it was still Superior and I will not be going back. They clearly don't care about the quality of service/customer service or customer retention, and it is clear that since the new management took over, they "try" to have better service, but you can tell it's forced. I've never had someone blatantly ignore a concern of mine, and that in itself is concerning. Oh, and stop calling me the DAY OF my appointment, AFTER I check in and drop my car off, to ask me if I'm still coming in for my appointment! You can also stop calling to see if I want to sell my car to you. More

I was in and out. No hassle no extended stay. Very happy with the service No hassle no extended stay. Very happy with the service More

Best dealer around town. Bob always helps me out with no hesitation. He really takes care of all his customers with the best customer service Bob always helps me out with no hesitation. He really takes care of all his customers with the best customer service More

Great service. i really appreciate the advice on how to care for the vehicle and to bring it in for more service. i really appreciate the advice on how to care for the vehicle and to bring it in for more service. More

I am always pleased with the service that I receive and being a long time customer I know that my car will be repaired or serviced correctly. Thank you for your team professionalism and understanding! being a long time customer I know that my car will be repaired or serviced correctly. Thank you for your team professionalism and understanding! More