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Buena Park Honda
Buena Park, CA
1,831 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 12, 2026
The financial manager is very difficult to work with. She sold me a warranty for $3,500 and a $500 deductible which I requested to be canceled and after a month, multiple emails, and having contacted the She sold me a warranty for $3,500 and a $500 deductible which I requested to be canceled and after a month, multiple emails, and having contacted the dealer’s manager, I still don’t have an answer. I guess my only option at this point is to escalate the issue to the California Department of Insurance. Very disappointed. More
by Deysi Zambrana
Employees Worked With
Michel Padilla
April 09, 2026
Their sales strategy is simple: quote you a low price to lure you into the dealership, and then immediately tell you that price was for a completely different car. Below is the timeline of events: 1. lure you into the dealership, and then immediately tell you that price was for a completely different car. Below is the timeline of events: 1. The Bait: Internet sales rep Letty Ulloa promised me an out-the-door price of $37,000 for a CR-V Hybrid Sport-L. I explicitly confirmed this price for this exact model multiple times through text, email, and over the phone. 2. The Switch: The second I arrived at the dealership, they claimed it was a "communication error" and completely changed the quote to a much higher price. 3. I eventually purchased the car, but when I received the official Honda customer satisfaction survey, I gave them the lowest possible rating and explicitly called out their bait-and-switch pricing tactics. 4. The Bribe: The very next day, the Sales Manager called me directly. He offered me a complimentary 3-year maintenance plan if I agreed to change my survey rating to a positive score. 5. I agreed to this offer in good faith, updated the survey, and submitted a positive review as requested. 6. The Ghosting: It has been a month since submitting the survey. Honda Buena Park has failed to provide any official documentation or contract for the maintenance plan. I have tried contacting them repeatedly through emails and phone calls, and I am being completely ignored. I kept my word and updated their corporate review because I acted in good faith and trusted them. They did not do the same. Honda Buena Park is deceptive, unprofessional, and frankly, a sad place to be or work for. I feel bad for the people there. Honesty and trust are the bare minimum of doing business, even just as a human being. If they are being dishonest from the very beginning, how can I trust them with future maintenance or any of their promises? On a bright side, this is a good lesson learned, and a good story to tell. 😂 More
by lemuellin
Employees Worked With
Letty Ulloa
March 21, 2026
Great Sales service from Buena Park Honda. From Samantha making my appointment and being helpful on the phone. To Sebastian for greeting me and helping me throughout the sales process. Pedro t From Samantha making my appointment and being helpful on the phone. To Sebastian for greeting me and helping me throughout the sales process. Pedro the GSM for helping out in the sales process also. And Lorenzo in finance made it simple with financing. This team made me feel welcome and appreciated when I was there. I will recommend anyone I know who is looking for a Honda to come and visit this Buena Park Honda. Great Job!!! More
by Justinp1234
Employees Worked With
Samantha, Pedro, Sebastian, and Lorenzo.
January 20, 2026
I visited 5 other dealers before arriving at Buena Park Honda. The selection here is impressive, I found the vehicle I was looking for soon afterward, Sebastian in sales was extremely helpful and courteous Honda. The selection here is impressive, I found the vehicle I was looking for soon afterward, Sebastian in sales was extremely helpful and courteous. He provided options for purchase or lease and made it easy to decide which was best for me. We did have to wait for the final step of the transaction, mainly because of the number of people purchasing vehicles. Once we met with Winston, in financing, he explained in detail the final signing of the agreement accurately without delay. More
by Desireeone
Employees Worked With
Sebastian Padilla, Winston Wei
December 26, 2025
Buena Park Honda makes you feel like family as soon as you get there. They have very knowledgeable and friendly sales staff, like James Monserrat who turned out to be my salesperson who helped me purchase you get there. They have very knowledgeable and friendly sales staff, like James Monserrat who turned out to be my salesperson who helped me purchase my new 2026 Honda Civic. More
by forakemi
Employees Worked With
James Monserrat and Rose Padilla
October 12, 2025
I’m extremely disappointed with my recent experience at this Honda dealership. My family and I walked in specifically asking for a 2026 Honda Odyssey, and we even test drove the 2026 model. We told the sal this Honda dealership. My family and I walked in specifically asking for a 2026 Honda Odyssey, and we even test drove the 2026 model. We told the salesperson we wanted that same car in a different color, and at no point were we informed that the vehicle we were actually purchasing was a 2025 model instead. Only after signing all the paperwork and checking the VIN later did we discover it was a 2025, not a 2026. When I brought this up, the dealership’s response was dismissive—they claimed “there was never discussion of 2026,” even though that’s what we came in asking for and test drove. What’s worse is that they said the “deal is done” and “cannot be taken back” simply because we drove off the lot, despite the fact that we were never told or shown that the car was a 2025 before signing. This feels misleading and unprofessional, especially given how much trust and money are involved in buying a new vehicle. I would caution anyone purchasing here to double-check everything before signing—apparently, what you’re told and what you receive may not match. More
by juixy
Employees Worked With
Matt
October 02, 2025
We had a great experience purchasing a vehicle from Buena Park Honda. CJ (Chris Maae) is an exceptional salesman. CJ attended my wife and I with patience, respect, and courtesy. CJ did not pressure us nor mi Park Honda. CJ (Chris Maae) is an exceptional salesman. CJ attended my wife and I with patience, respect, and courtesy. CJ did not pressure us nor mislead us like the other Honda dealer (I'll keep them anonymous). I also want to acknowledge Peter, the sales manager. He was professional and respectful during the sale process. Finally, I want to shout out Winston Wei. Who somehow managed to make the finance transaction enjoyable. I highly recommend this dealership to my friends and family. More
by counselor4addicts
Employees Worked With
Chris Maae, Winston Wei
September 22, 2025
First time in several car purchases I’ve made where I actually never felt pressured, rushed, or doubting my decision. Matt (sales manager) and Metztli (salesperson) were great! Matt went above and beyond actually never felt pressured, rushed, or doubting my decision. Matt (sales manager) and Metztli (salesperson) were great! Matt went above and beyond for us and I truly appreciate it. Felt like family. More
by Horge55
Employees Worked With
Matt, Metztli, and Lorenzo
