Buena Park Honda

Car service Andy Tran is outstanding in taking care of my needs. Thank you Andy. I will definitely be back when it is time for an oil change, ECT Andy Tran is outstanding in taking care of my needs. Thank you Andy. I will definitely be back when it is time for an oil change, ECT More

Did not meet my expectations of Honda. This was the first time i had to take my car in for service. I called in was able to get a quick, same-day appointment. Once I got there, I was helped This was the first time i had to take my car in for service. I called in was able to get a quick, same-day appointment. Once I got there, I was helped right away. Overall, I felt like I was not given all the information or explained about the services being done. The service consultant told me that I had to get an alignment since they had put in new brakes when I first bought the car last year. I agreed for them to do so because she mentioned a discount they had on alignments even though I was only coming in for an oil change. When I asked about possibly getting an exterior car wash, the service consultant rejected it by pointing out the signs that said they were temporarily halting the car wash. She explained it was due to needing to upgrade it to be in compliance with city codes. I was given a time frame of about 2 and a half hours. She called back later to say I needed to have additional service done that would double the cost I had expected. After first accepting it under pressure of having to make a decision in that moment, I called back to decline the service. Each time she told me I needed additional service, she didn't give me a time frame or explain how urgent it was. That's why I declined the second time. The oil change and alignment were completed in a good amount of time (roughly 2 and a half hours) so I was glad I wasn't going to be late to my afternoon events. At the end of the night, however, the car notified me that I have to check my tire pressure. This was something that was noted "Satisfactory" and set to 35 psi on the service receipts. Needless to say, I am upset that I will have to take care of this on my own when it was marked off as being checked at the time of service. After comparing prices with others, I'm not sure I would personally return to this dealership; nonetheless, I would still recommend it to someone else. More

Fast, Friendly, and Very Helpful Saw there car on the website, called to confirm it was there, and as soon as I got there I got attended very fast. They made the process very easy and Saw there car on the website, called to confirm it was there, and as soon as I got there I got attended very fast. They made the process very easy and explained everything well. Thanks to Tony and Michelle for getting me the best deal possible. More

Very Good service provided here The service this dealership provided was great. Everything went smooth running. had no problems when I brought in my car to get it serviced here. The service this dealership provided was great. Everything went smooth running. had no problems when I brought in my car to get it serviced here. More

Exceptional Customer Care! We purchased our used 2016 Honda Pilot from Buena Park Honda 7 months ago, in February. We had an unexpected issue with the transmission, despite onl We purchased our used 2016 Honda Pilot from Buena Park Honda 7 months ago, in February. We had an unexpected issue with the transmission, despite only 43K miles. Buena Park stood behind the vehicle and repaired it, no questions. More

Awesome customer service! Purchasing my car was an awesome experience all the staff and Amparo were wonderful to work with friendly and supportive, thank you!! This is a fairly Purchasing my car was an awesome experience all the staff and Amparo were wonderful to work with friendly and supportive, thank you!! This is a fairly new dealership in the area I reviewed it earlier in the summer and in the end I decided to come here and purchase my car. More

great service I have two cars service on here, civic 2017 and s2000 2007. I really recommend the service advisor Tony Lagos to any customer. He always be there when I have two cars service on here, civic 2017 and s2000 2007. I really recommend the service advisor Tony Lagos to any customer. He always be there whenever I need my car service. He has high professional experience that keep my car driving safety and also save my money. He also has warm attitude to me. I was very satisfied and excellent experience on my each service. More

Oil change I have to say how impressed I am. I never write reviews. And I do not trust mechanics. I know this is starting off harsh But that’s my truth. I have to say how impressed I am. I never write reviews. And I do not trust mechanics. I know this is starting off harsh But that’s my truth. Joanna my receptionist was so personal, and attentive. I don’t trust anyone and don’t believe they have my best interest. But with her I felt comfortable and like I wasn’t being mislead. This was my first time being at this location and not my last. Thank you ! I will be returning More

2019 Honda Accord lease Said was very helpful and the whole process, including test drive, took 2 hours. Very happy with my new car! The dealership was upfront about cost whi Said was very helpful and the whole process, including test drive, took 2 hours. Very happy with my new car! The dealership was upfront about cost which I really appreciated. More

Been a loyal customer for over 10 years Unfortunately, the service department has seen better days at Buena Park Honda. Outside of their over-priced quotes for service, the lack of attention Unfortunately, the service department has seen better days at Buena Park Honda. Outside of their over-priced quotes for service, the lack of attention to details and push for unneccessary service has gotten out of control. I bought my Honda Accord from them 10 years ago and have gotten it serviced there over the past decade. They used to be competitively priced, knowledgeable and reliable. This is not the case anymore. It saddens me I can no longer bring my car there. I just went yesterday for service and, yet again, they forgot to return the wheel lock (this has happened the past several visits), didn't wash my car with $500+ worth of service and the advisor acted inconvenienced that she had to help me. The old service manager ran a much better service department. Maybe the current one should take a lesson from him. More