Buena Park Honda

Excellent car service My Honda Civic needed service and I expected a higher car repair quote from the Dealer.. Andy Tran, provided an excellent car repair quote and Custome My Honda Civic needed service and I expected a higher car repair quote from the Dealer.. Andy Tran, provided an excellent car repair quote and Customer Service along with his knowledgeable auto technician. So glad I chose Honda Buena Park. More

Great service every time. Got a Honda Pilot from Buena Park Honda last year in January, sales person was helpful, friendly and patient, she helped us find the right fit for us. Got a Honda Pilot from Buena Park Honda last year in January, sales person was helpful, friendly and patient, she helped us find the right fit for us. Bring it back for service every so often, service is always fast and convenient. Doesn’t matter who helps me, they are all willing to help. Would buy from here again. More

No help Traded in our car and original loan is still not paid off. Concerning factor about this dealership is, we've reached out in every way we could and can Traded in our car and original loan is still not paid off. Concerning factor about this dealership is, we've reached out in every way we could and cannot find a single person to return our call or resolve this issue that we have. We were also promised a second key and have not heard back from this dealership. After you make your purchase don't expect to be taken care of by them. I've visited and purchased from a numerous car dealerships, this one is by far the worst. Will update this when our issues get resolved. More

Not professional in providing services The service provider I worked with is Tony Lagos at Buena Park Dealer. He is the typical service person insisting the customer has to "listen" to him The service provider I worked with is Tony Lagos at Buena Park Dealer. He is the typical service person insisting the customer has to "listen" to him by feeding me the information I disagree. He didn't listen to me despite I kept telling him "I got your point". I later open the case#09517955 with Honda HQ and adopted the right information in regarding to my new car manufacture warranty. I'm not sure if Buena Park is the dealer to train him this way or so. However, I confronted a very unprofessional services. He speak a loop of story repeatedly to confuse me and embarrassed me in the public by implication of "not listening to him". I bought my Dec/2017 Civic LX with only 6.7K mileage thru House of Import and found the storage tray between the front seats was loosing and brought to Honda dealer to evaluate if caused by "defected". With my car warranty within 11K mileage, I believe it should still be in "manufacture warranty" which I later learned from Honda HQ also called "New Car Warranty". Tony told me there would be a different standard to evaluate this used car if the car was purchased thru 3rd party. I simply disagreed. There is only one standard in my "manufacturing contract" with Honda which is whatever the damage caused naturally thru "defected" or "improper used outside force" should have stated in the "manufacture contract" for conduction. The only one standard to compliant is in my contract. If the damage from improper used outside force, the dealer just have to give reasonable statement of investigation for consumer to decide further whether to fix it from out of pocket or leave it as ease. Therefore, it's very difficult for me to understand what is he trying to fulfill by telling me those irrelevant things. We haven't even got into investigation result yet and the manufacturing warranty is stated clearly be transferable. More

Best customer service Chase was a great help and help me get the car my girl wanted. Was able to get honda hatchback my girl really wantedHighly reccomend buena park honda. Chase was a great help and help me get the car my girl wanted. Was able to get honda hatchback my girl really wantedHighly reccomend buena park honda. More

Gene is the man! Thank you Gene for going out of your way on helping me with my car. You are amazing. No pressure! Just great service! Look for Eugene McCoy Thank you Gene for going out of your way on helping me with my car. You are amazing. No pressure! Just great service! Look for Eugene McCoy More

!!!!!!!! In February 2017 I bought a car Honda Ridgeline 2017. The car always breaks down and shows some errors on an electrical part for 3 times already. Ever In February 2017 I bought a car Honda Ridgeline 2017. The car always breaks down and shows some errors on an electrical part for 3 times already. Every time I left my car for the repairment, I would ask for a temporary one and would always get a no to that, they never gave me a temporary car while fixing mine. Also i bought a service that changes oil for 36 months or until you reach 60,000 miles. But when I asked them to chnage my oil they said I couldn’t because the computer system wouldn’t let them for some reason even though I didn’t reach the mileage or the 36 months. I showed Honda center my contract that has all that information on but Honda center said they have nothing to do with it and it’s the financial center fault even though I bought the car from them. I’m never gonna use Honda center again and I wouldn’t recommend it to you either More

Service Department 1st time going to Buena Park Honda for service on my 2015 Honda Accord. Excellent Service from Rep and Car Tech fast and efficient service. I will be 1st time going to Buena Park Honda for service on my 2015 Honda Accord. Excellent Service from Rep and Car Tech fast and efficient service. I will be bringing my Honda here for now on for all my service needs. More

Hidden Fee for "Etched Stickers" Not Disclosed As Optional I would absolutely work with Mr. Frank Gomez again. He was amazing. An asset to Buena Park Honda for sure. He made sure everything was explained, and I would absolutely work with Mr. Frank Gomez again. He was amazing. An asset to Buena Park Honda for sure. He made sure everything was explained, and all minor defects repaired before delivery. However his finance team, I worked with Victor, was super shady and deliberately misleading. I ended up with a $149 charge for "etched stickers" that was not clearly explained to be optional. Victor didn't even explain these stickers at all. Dealing with finances was a disappointing end to what had been, up to then, an excellent sales experience. More

excellent customer focus Grateful for the effort the Buena Park Honda team. They take their words to action and I am impressed with the follow through and care Grateful for the effort the Buena Park Honda team. They take their words to action and I am impressed with the follow through and care More