
Buena Park Honda
Buena Park, CA
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Service Department Very good and prompt serviced. David is excellent: very friendly, courteous and took very good care of me. The service was done expeditiously an Very good and prompt serviced. David is excellent: very friendly, courteous and took very good care of me. The service was done expeditiously and I waited in the customer area which is spacious with adequate seating. Free WiFi was very good helping me to while away my time. More
Orderly and Attentive I scheduled an appointment for an oil change and that made checking into the system that much smoother. The service agents were all on deck and clearl I scheduled an appointment for an oil change and that made checking into the system that much smoother. The service agents were all on deck and clearly engaged with their customers. Each of them had a tablet to keep track of all the scheduled appointments, new arrivals, status check, process, etc. Thought here could be some glitches that come up (my name was initially on the check in list but then difficult to find in the tablet system), my agent was great! He was very friendly and attentive and addressed whatever questions I had. He offered a wash for my car that was complimentary and also mentioned the shuttle system in case I wanted to wait elsewhere. I decided to wait in the waiting area, which was comfortable enough - there was a TV and complimentary coffee available. The wait wasn't too bad. When my car was finished, my agent updated me and walked me over to the cashier so I could make my payments. As I exited, I couldn't find my car right away but the employees outside were kind enough to go find my car and direct me to some seats where I could wait. My service agent must have noticed because he came out to check on me and my car. He was so kind! I really appreciated it. THANK YOU, TONY! More
Auto repair This was my 2nd auto repair here at this location. And there has being a huge difference from a couple a years ago to now. I made an appt. because I h This was my 2nd auto repair here at this location. And there has being a huge difference from a couple a years ago to now. I made an appt. because I had a busy set forth. Thinking it was going to a long time for this repair. They made big changes. Soon as I arrived I was attended quickly and with in moments the mechanics had taking and placed it on the lift and began working on the car. I thought they just moved just to get the line moving. No I couldnt believe they were actually working on it. The repair was done in timely matter. I even had a little time to walk around to check out the new 2018s. I was surprised to find Caloca the mechanic to advised me personally with full info of the repair and to tell me car was ready. Outstanding customer care More
Pleasant to wait to be called Fast Service & Nice talks make me feel at home. I will definitely go this dealership when my next service is due and refer my friends driving Honda. Fast Service & Nice talks make me feel at home. I will definitely go this dealership when my next service is due and refer my friends driving Honda. More
Ended great Brought my car in for a routine service... had a few concerns and expressed them to the service manager. He explained that they were looking at ways Brought my car in for a routine service... had a few concerns and expressed them to the service manager. He explained that they were looking at ways to improve and was super nice about it. I believe him and will be back! More
Exceptional customer service For car purchase, I was speaking to 10s of dealerships, Walked into many showroom and disappointed on false prices, unprofessional response and hassle For car purchase, I was speaking to 10s of dealerships, Walked into many showroom and disappointed on false prices, unprofessional response and hassled negotiation. Buena Park Honda offered, exceptional customer service. Fair negotiations and we got best deal. Empathetic employees who was kind enough to drive us to showroom, eased our purchase. Exhibited high standard of integrity with pricing. Happy with the purchase! More
Great atmosphere Walked in to Honda in Buena Park and was approached by Tigren, respectful, knowledgeable and courteous sale rep. We got straight to the point and I ne Walked in to Honda in Buena Park and was approached by Tigren, respectful, knowledgeable and courteous sale rep. We got straight to the point and I never felt pressured in any way shape or form to purchase a car. The atopmsphere was great in that dealership, felt like I was amongst friends. I will be going back for future purchases and recommend Buena Park Honda to friends and family members. Also can’t forget Dewey he too Is a great guy, good vibes in that place all around. More
First timer A+++ service First time having my Accord serviced. Happened to run into their new service director, introduced himself ,he was very professional, I will defin First time having my Accord serviced. Happened to run into their new service director, introduced himself ,he was very professional, I will definitely be back!!!! More
A.H. Nguyen It was a great service that Tony Huynh provided, he’s very honest and helpful and straight forward deal. Very recommend to anyone that’s looking for a It was a great service that Tony Huynh provided, he’s very honest and helpful and straight forward deal. Very recommend to anyone that’s looking for a new Honda vehicle, Tony Huynh is the one to talk to. I’ll be coming back to this dealership in the future for another new vehicle. Great Services!!! More
Horrible Service experience I have attended this dealer multiple times for service (with and without appointment). I recently went to the appointment i had scheduled for 4/3/17 a I have attended this dealer multiple times for service (with and without appointment). I recently went to the appointment i had scheduled for 4/3/17 at 4:30pm. I arrived early and despite having an appointment my car was not given back to me until 6:58pm!!! Are you kidding me? What is the purpose of making an appointment if you are not seen at the time and still wait about 3 hours. The worse part is that i just needed to purchase a new tire (ONE TIRE).... wow! I absolutely do not recommend the service. More