Buena Park Honda

Disappointed in Service I arrived 10 minutes early for a vehicle service appointment. I waited in line for 45 minutes after my appointment time before a service advisor was a I arrived 10 minutes early for a vehicle service appointment. I waited in line for 45 minutes after my appointment time before a service advisor was able to get to me. The service advisor J.G. was not personable and needs work with his customer service skills. I am starting to regret purchasing a vehicle from this honda dealership due to having 2 bad experiences from this place. Hopefully they turn things around before i have to go to that dealership again. More

great customer service one of the best dealers i have gone to. work in a dealer myself and this experience was quick and easy have no complaints all around great service one of the best dealers i have gone to. work in a dealer myself and this experience was quick and easy have no complaints all around great service More

Great experience 2nd purchase from this dealership. Makes things, easy, understandable and convenient. all employees i encountered were friendly and not over bearing. 2nd purchase from this dealership. Makes things, easy, understandable and convenient. all employees i encountered were friendly and not over bearing. Makes you glad you purchased, no regret. More

Service department needs improvement This has happened to me 3/3 visits: Went for an oil change which should take no more than 30 minutes. I ended up waiting for 2 HOURS Only rea This has happened to me 3/3 visits: Went for an oil change which should take no more than 30 minutes. I ended up waiting for 2 HOURS Only reason I come is because I bough an oil change package with my lease. Otherwise, I wouldn’t bother coming in for service. More

Great Service Signed up last minute for oil change/15,000 mi. service if they could do it. It was a super busy day, I was surprised at how fast they worked the line Signed up last minute for oil change/15,000 mi. service if they could do it. It was a super busy day, I was surprised at how fast they worked the line, processed my intake very thoroughly, repeating before and after the service what was covered/accomplished. Price a little high, but I want Honda to work my Honda. Very nice waiting area and space throughout dealership. Other employees very friendly. Was in and out in 2 hours, on a Monday! Did not know this was their busiest day, will schedule for another day when next needed. I appreciated David Rosales' professionalism and thoroughness. I am always nervous about having my car worked on. Thank you for making such a pleasant experience. More

Best Car Buying Experience The best car buying experience. Patrick made the process smooth and was very helpful. My parents and I left as happy customers with our purchase of a The best car buying experience. Patrick made the process smooth and was very helpful. My parents and I left as happy customers with our purchase of a 2018 Honda HR-V. More

Excellent Service I have learned to make my appointment early in the week for the coming Saturday. I was given 11:00 am. When I arrived I was #3 in the line. There wa I have learned to make my appointment early in the week for the coming Saturday. I was given 11:00 am. When I arrived I was #3 in the line. There was another line of 15 cars who had arrived without appointments. Walk Ins. From there my service went well. I told my service Rep. Mr. G. Rubio when I needed, basically an oil change and to review the car for any other items that required service. As I did not have other means to drive home, your Shuttle Service drove me home for the period that my car could be reviewed, and repaired. From 11:00 AM to 4:00 PM. When my car was ready, they called me to tell me that y car was ready, and they were sending the shuttle to pick me up. Everything went very well. And my service rep, Mr. G. Rubio handled his job perfectly. Thank you for the service. Richard Neder More

Not earnest treatment Made an appointment thru online and the oil change took me 3 hours 30 minutes. 1 hour in the car and 2.5 hours for oil change. When I got my car ba Made an appointment thru online and the oil change took me 3 hours 30 minutes. 1 hour in the car and 2.5 hours for oil change. When I got my car back, it was hot in/out side, which means it was done early and left it outside for some reason. may be i didn't do their recommend service? More

Big Waste of money and time I went there in November and I explained the problem. Crankshaft position sensor keep breaking down. They said that the computer needs an update, and I went there in November and I explained the problem. Crankshaft position sensor keep breaking down. They said that the computer needs an update, and they forced me to changethe battery although there was nothing wrong with it before I got there!! "Because they could not do the update ,, bad battery ". Anyway, I paid aboutb $500. Less than two months, check engine light came on again with the same problem, I went back to the dealer, this time they said that it needs a starter replacement that it is the cause of the sensor wore out. They only asked for $1350 !!!!. In general, these people are learning how to do the job on our cars. So rude, unprofessional company, for sure, never going back there, I lost $500 for stupid nothing. And now my car still no good. More

Best experience Francis Tanglao is the best person to talk to if you're planning to get a car from Honda Buena Park. He answered all our questions. Very friendly. Francis Tanglao is the best person to talk to if you're planning to get a car from Honda Buena Park. He answered all our questions. Very friendly. More