Buena Park Honda

Reprogrammed key Iliana and Alvin provided such great customer service for my dad and I! We needed to have my car key reprogrammed and they took care of it speedily! T Iliana and Alvin provided such great customer service for my dad and I! We needed to have my car key reprogrammed and they took care of it speedily! Thank you both for relieving us of such a headache!!! More

Computer Software Replacement I had a very random breakdown with my car. It turns out the entire computer needed to be replaced in the vehicle. Thank goodness it was under warranty I had a very random breakdown with my car. It turns out the entire computer needed to be replaced in the vehicle. Thank goodness it was under warranty, but Eddie for Buena Park Honda was really great in providing updates and excellent customer service. Very happy with my local Honda dealership! More

Service on a Recall Notice I got my first recall notice so i made an appointment on line which is super easy to do and they follow-up with confirmation. i took my car in before I got my first recall notice so i made an appointment on line which is super easy to do and they follow-up with confirmation. i took my car in before my actual appt time. they took me in right away. i was greeted by Giovanni who was most helpful and took time in checking out my car all the way around and if i had any other concerns with the car i did and i explained those to him. he told me he was going to have them checked out. i was very happy with the way he treated me as a customer and especially being a lady not knowing much about cars. Giovanni was helpful and informative he is definite a helpful honda guy. More

Tire service and oil change The staff here are great! Customer service and efficiency are two areas that they live by. Phan, Ricky, and Savy are the ones whom I directly talked t The staff here are great! Customer service and efficiency are two areas that they live by. Phan, Ricky, and Savy are the ones whom I directly talked to. The place was clean, the service was fast, and a place that I continue to bring my Honda back to. More

Choi was really good Bought a new 2017 Civic. It was very nice. Service was friendly and quick. Was very satisified with Choi and would come back again to purchase. Bought a new 2017 Civic. It was very nice. Service was friendly and quick. Was very satisified with Choi and would come back again to purchase. More

A so-so experience Wait time was long, 30mins to drop off and 20mins to pick up my car. Service time was 1 hour, which was a decent wait time. Wait time was long, 30mins to drop off and 20mins to pick up my car. Service time was 1 hour, which was a decent wait time. More

Excellent Service! I recently bought my first car (a 2018 H-RV) at BP Honda and had excellent service. Faiz Ahmed was the first to take me around and show me the car. I I recently bought my first car (a 2018 H-RV) at BP Honda and had excellent service. Faiz Ahmed was the first to take me around and show me the car. I did not buy that day but he was very helpful and kind. Once I was ready the whole process was fast and simple. Chase Cunningham was my salesmen. He answered all of my questions and was so patient with me as I made this big decision. I never felt any pressure to buy the car or add any of the packages. He listened to what I wanted and got it for me at a great deal! I couldn't have asked for anyone better! When I went to sign the papers Eric Perez was there to walk me through each step. He explained every single paper that I was signing and I am so appreciative of that. Not once at Buena Park Honda did I feel like I was being taken advantage of. They took care of me and I would defiantly buy my next Honda there just because of the service I was given by these three employees. More

First time buyer. Awesome experience! Told them what I was looking for and what my price range was. They worked with me to make sure I was completely satisfied with my options. They were Told them what I was looking for and what my price range was. They worked with me to make sure I was completely satisfied with my options. They were very thorough and made the car buying process much easier on me since it was my first time. They made sure to meet each of my needs. Great customer service. I would recommend people to come here if they’re looking for a car. Ask for Johnny Shahid! He’s amazing! There was another woman that helped me. She was the one who helped me with my contract and might’ve been the Financial manager. Sorry I don’t remember her name but she helped me on the same day as Johnny 11-20-17 at around 9pm-11pm. More

Get the right customer service I went to this dealership for a second oil change couple weeks ago and it was my first time at Buena Park Honda as I always went to Riverside. The pro I went to this dealership for a second oil change couple weeks ago and it was my first time at Buena Park Honda as I always went to Riverside. The process took the usual time, no worries. When I got my car and driving a couple of days after the oil change I learned that the 9mm nut for the Heat Shield/Oil cover was missing and my sheet of metal was hanging out all over the floor. Now this is why I like Buena Park Honda and why I am going to go back. The day that I left a customer service from BP Honda texted me and asked how my visit was AND i got a email from BP Honda asking if I had any complaints. The person who texted me is named Eddie, and he was very nice and took time to hear me out and told me what I can do so that they can know what they need to fix/replace. Eddie is the man not only because hes was nice but took me to the body shop to show me what was wrong, what i needed to fix, and what options he has for me and man he has his customer service ON POINT. Usually when I see dealers and body shops I go in and tell them what I think or know is wrong and they just try to do it fast and get my money, and I dont even know what they did to fix it until they are done. But Eddie was kind enough to show me what bolt was missing, what other bolts were missing before I came in, and solutions that he can offer. I will definitely go back and do all my inspection/oil change/tire rotation/and even a free car wash! at BP Honda. Thank you for the great service Eddie! More

Cordial, professional service My Honda Accord's service light went on indicating that my oil was at 15% and it also turned out that the car needed it's 35,000 mile service. I made My Honda Accord's service light went on indicating that my oil was at 15% and it also turned out that the car needed it's 35,000 mile service. I made my service appointment online and did not have to wait more than 5 minutes before being ushered in and met by Jamie who efficiently reviewed my service record and took several measures of my car. I had had the car serviced in June in preparation for a long driving trip and some of the 35,000 mile maintenance service was done then, according to my service record. Jaime accurately predicted the amount of time (2 hours) and estimated the cost for the service. My husband was with me and we were also purchasing a car, which took us 5 hours to complete so Jaime waited patiently before letting us know that our Accord was ready. While checking the car in, Jaime and I discovered that we were both interested in art, he does acrylic painting and I'm a watercolorist. He showed me a photo on his cell phone of a Halloween project that he and his daughter/son (?I can't remember which) had completed and it was terrific! The one thing he did forget when it came time for me to pay for the service, was to deduct the coupon I had brought in that shaved off $65 from the total price of the service, and he needed to be reminded. He apologized and ran the paperwork through to correct the error. I have consistently had pleasant experiences from Buena Park Honda service providers, that's why my husband and I have been loyal to this dealership for the past 20+ years. More