Buena Park Honda

repair for a factory recall It took me approx. 5 phone calls to get through to the service department. I left 2 messages that were never returned. I mentioned that the seat relea It took me approx. 5 phone calls to get through to the service department. I left 2 messages that were never returned. I mentioned that the seat release in the trunk had never worked. I tried to use it 3 years after I purchased the car. I was charged 300 plus to get something repaired that never worked properly More

Eduardo Lopez is an asset to Buena Park Honda Eduardo did everything in in his power to make my service appointment the best experience imaginable. He was upfront, transparent, and I trusted him c Eduardo did everything in in his power to make my service appointment the best experience imaginable. He was upfront, transparent, and I trusted him completely with his service recommendations on my Honda Accord. There was a time when I really did not like going to this service center, but they have really turned it around with great employees like Eduardo. More

Going Above & Beyond Chase and Mike were amazing to work with. Lovely and very sweet. They made sure all the paperwork and information was answered and they delivered the Chase and Mike were amazing to work with. Lovely and very sweet. They made sure all the paperwork and information was answered and they delivered the car and explained everything More

Great Service Dept! On my way to Las Vegas my oil light maintenance light came on. Stopped in at Buena Park Honda and was professionally greeted by Ricky Ho. I told him I On my way to Las Vegas my oil light maintenance light came on. Stopped in at Buena Park Honda and was professionally greeted by Ricky Ho. I told him I was on my way to Vegas and if he can get me a quick oil change for my car. He said no problem I'll even wash the car for you. I was literally in and out of the dealership in less than 45 minutes! With a car wash! Great red carpet treatment and I highly recommend this dealership based on their professionalism for service! More

Waste of my whole family's time Nobody knows what they are doing they wasted 9 hours of our life.From management to sales to phone operators.We have purchased 6 cars from this dealer Nobody knows what they are doing they wasted 9 hours of our life.From management to sales to phone operators.We have purchased 6 cars from this dealership.Never again.. More

HORRIBLE EXPERIENCE Is there a reason to make an appointment, when it takes 4.5 hours to change the oil in a car? Absolutely upsetting to know that my whole Saturday was Is there a reason to make an appointment, when it takes 4.5 hours to change the oil in a car? Absolutely upsetting to know that my whole Saturday was wasted at this dealership. No apologies, no what can I do to make this better. NOTHING. First of all, you make an appointment for a basic oil change to be told that it will take 2.5 hours. So then I uber home to be called back at hour 3 from the advisor that the car is finished to find out that it was NOT!!! Then after an hour after I have arrived and paid for my service , I go out to the car to find that the oil light that we originally came in for is still on. DID THEY EVEN WORK ON THE CAR? Was it just sitting there for 4 hours for what? They reset it but what does that mean? I could have reset it myself. Its even a wonder if they changed the oil in my car. UNBELIEVABLE!!!! More

Exelent Service good quality product. I got the car I was looking for my needs at the monthly payment I wanted. Most of all Vincent Nakar was an excellent Rep. He deserves my respect as I got the car I was looking for my needs at the monthly payment I wanted. Most of all Vincent Nakar was an excellent Rep. He deserves my respect as a sales man very professional. More

good customer service We are happy with our new 2017 Honda Civic, Mr. Francis Tanglao was very helpful, explained and addressed all our questions and concerns about the v We are happy with our new 2017 Honda Civic, Mr. Francis Tanglao was very helpful, explained and addressed all our questions and concerns about the vehicle. Would definitely recommend this place. More

First time car buying experience Johnny made my fiancée and my first time car buying experience very memorable and easy. He was very detailed in explaining the different models and wa Johnny made my fiancée and my first time car buying experience very memorable and easy. He was very detailed in explaining the different models and was very patient in our decisions. Johnny didn't rush us and was very fair in getting us the best deal posssible. Definitely highly recommend Ball Honda! More

Great Customer Service After a car accident that left my car totaled, I found myself unexpectedly searching for a new car. Martin did not pressure me and patiently worked w After a car accident that left my car totaled, I found myself unexpectedly searching for a new car. Martin did not pressure me and patiently worked with me during the purchase of my CPO Pilot. When I needed a few things looked at and taken care of, Eddie from Service was great! He kept in close contact with me and made sure everything I requested was taken care of. Would recommend this place if you are in the market for a solid vehicle with great service. More