Buena Park Honda

Follow through is importany When the dealer delivered my CRV I found scratches on the gear shift panel made by a lot attendant when the car was being prepped. The attendant tried When the dealer delivered my CRV I found scratches on the gear shift panel made by a lot attendant when the car was being prepped. The attendant tried to "get away" with his careless work and failed to divulge what he had done. When I found it and told the salesperson she took stoepsvtobhave the panel replaced the next week. I appreciated her effort and the follow through. I trust the dealer confronted the attendant because I was angry. I trust his supervisor/boss was likewise upset. More

Tire service and oil change The overall experience was reassuring. Many hesitations come to mind when you're a female and going into getting your car checked. The team at BP Hond The overall experience was reassuring. Many hesitations come to mind when you're a female and going into getting your car checked. The team at BP Honda made sure my car was well taken care of and my concerns were appropriately addressed. Ricky welcomed me at the service lane and asked me for the reason of my visit. The mechanic Shawn performed checks and oil change in an efficient amount of time, regardless of the crowd and having no appointment scheduled. When my car was completed, Ricky along with the manager Phan approached me making sure my concerns were all addressed along with reminding me what was done on the car. The lady at the cashier window whom I forgot the name of, was friendly. She greeted me with a smile then verified my total with briefly listing what I got done. I'm confident the whole staff are great at BP Honda but these were the individuals whom I directly talked to while I was there. They carry out what it means to show effective customer service. More

First time The was my first visit to Buena Park Honda and I was very happy with the customer service I received from Oscar. Car promised and delivered by 9am The was my first visit to Buena Park Honda and I was very happy with the customer service I received from Oscar. Car promised and delivered by 9am!!! Thanks Oscar!! More

Helpful I had taken my CRV here after so much bad customer service at LA Honda World in Downey. This place fixed my problem and told me what I need to do and I had taken my CRV here after so much bad customer service at LA Honda World in Downey. This place fixed my problem and told me what I need to do and actually got to root of problem finally and explained it all. So glad I dot have to deal with other dealership anymore. As a woman I got treated like they cared not like they could just blow me off it was refreshing More

Service Advisor Mr David Rosales was very kind and excellent. He took care of my vehicle needs and explained every details of services. He is upmost professional Serv Mr David Rosales was very kind and excellent. He took care of my vehicle needs and explained every details of services. He is upmost professional Service Advisor at Buena Park Honda. Thank you. More

Best ever experience with a dealership. Go see Oscar! From the moment I walked in, I was treated like the most important client of the day. Oscar Rodriguez in the service department drew our card I guess From the moment I walked in, I was treated like the most important client of the day. Oscar Rodriguez in the service department drew our card I guess, and I can't comment on the other service reps, but if they are anything like Oscar, what a team! More

"Superior Customer Service" The ONLY Dealership I have ever dealt with that makes you feel like Family. These guy's are really down to Earth, Far and Honest too. Yep Honest! The ONLY Dealership I have ever dealt with that makes you feel like Family. These guy's are really down to Earth, Far and Honest too. Yep Honest! More

lease almost up We leased our 2014 CRV back in 2015. When we went back we were taken care of by Eric Perez. who by the way took care of us the first time. Eric is eas We leased our 2014 CRV back in 2015. When we went back we were taken care of by Eric Perez. who by the way took care of us the first time. Eric is easy going and very knowledgeable about the vehicles. He helped us out with deciding if buying or leasing was best for our situation. We left with a beautiful 2017 CRV on a lease. Our daughter also has a lease with Honda which we recommended, She will be returning in Jan. The staff are all great. John Hamm and Eric Perez are the guys to handle business. More

Excellent! I got the car I was looking for my daughter at the monthly payment I wanted. Most of all Paul Neves was an excellent Rep. He asked the right questions I got the car I was looking for my daughter at the monthly payment I wanted. Most of all Paul Neves was an excellent Rep. He asked the right questions and took care of us. More

Customer service Mr. Oscar Rodriguez was very courteous, professional and helpful over my issues.and concerns at hand on my new Honda Civic 2017. air condition not wor Mr. Oscar Rodriguez was very courteous, professional and helpful over my issues.and concerns at hand on my new Honda Civic 2017. air condition not working properly, Great experience at this location would recommend highly More