Buena Park Honda

Very satisfied as Maria is doing a great job explaining the importance of each repair to be done.. outstanding customer service! Give me some good deal as well. Thank you. the importance of each repair to be done.. outstanding customer service! Give me some good deal as well. Thank you. More

Good service, they are professional people always trying to help you as much as possible giving you the best price possible not everyone those that to help you as much as possible giving you the best price possible not everyone those that More

I have a 2020 Odyssey that needed recall repairs done and the "Brake Hold" button that was not functioning properly. I made an appointment online on their website and it required me to describe the problem the "Brake Hold" button that was not functioning properly. I made an appointment online on their website and it required me to describe the problem that I was having with the vehicle. I made sure to write a very descriptive narrative of the problem because I was not the one that will be turning in the car for service. It will be my Mom. Knowing that her description of the problem might now accurate is the reason I wrote the problem in detail. Everything went according to plan. Car was dropped off. Car was picked up. I come home and review the receipt of what work was done. I noticed that the "Brake Hold" problem was not fixed. The Technician instead inspected the parking brake. Two different systems. I reached out to the service department and to keep it short, after 2 Technicians and a Supervisor's answering machine, the answer I got was that they don't get the description of the problem from the appointment log online. They listen to what the customer has to say. No fault to the employees. What this business needs to do is streamline their online appointment service. A day wasted. Not only that, one of the recalls was not done because they didn't have the part. They did not inform my Mom on what to do next. Does she make another appointment when the part comes in, do they order the part, etc.? I am reluctant to take this vehicle back to that dealer for any other repairs. More

Alex was very friendly and helpful. He cares for his customers and ensures that your car gets the required maintenance, that makes him an excellent service advisor. Thumbs up for Alex. customers and ensures that your car gets the required maintenance, that makes him an excellent service advisor. Thumbs up for Alex. More

I received quality service both from the parts department and the service team especially Maria. They special ordered a tire that was difficult to obtain. They were kind friendly and easy to work with and the service team especially Maria. They special ordered a tire that was difficult to obtain. They were kind friendly and easy to work with More

Our service service consultant Alejandro was awesome no matter how swamped he was we got top rate service. They need to have more service consultants. matter how swamped he was we got top rate service. They need to have more service consultants. More

ED Kim was great very professional and friendly. Guided us from the start to the end. Misael was great as well and very transparent with our purchase. Thank you guys. us from the start to the end. Misael was great as well and very transparent with our purchase. Thank you guys. More

The experience itself was excellent overall, but the wait time it took for me to actually purchase the car was long. I wish they had been more clear to me how long the process would take as it took me five h time it took for me to actually purchase the car was long. I wish they had been more clear to me how long the process would take as it took me five hours. Rather than ask me for the information they needed all at once, they asked for it one at a time which made the process longer. Despite this, the product has been excellent so far and the staff was very friendly and cordial. More

Maria Flores from Buena Park Honda was professional and provided excellent service! They couldn’t figure out the issue with my car and needed to preform a diagnostic test, which would have been fine except provided excellent service! They couldn’t figure out the issue with my car and needed to preform a diagnostic test, which would have been fine except that wasn’t communicated to me until much later. More

got my new 2020 honda crv ex. I thank hazel for an awesome service and assistance.Able to explain briefly every single details and function of the car safety features.Highly recommended awesome service and assistance.Able to explain briefly every single details and function of the car safety features.Highly recommended More