Buena Park Honda - Service Center

We have a 2008 Honda Fit that we paid cash for, and a few months back had to replace the plastic cover on the underside of the engine due to hitting a piece of a tire in the roadway. While it was already a b months back had to replace the plastic cover on the underside of the engine due to hitting a piece of a tire in the roadway. While it was already a burden having to buy the new part, the dealership tried to gouge us for over $8.00 each for the plastic push-rivet fasteners to hold it in place. Went to the local Lowe's for something completely different and happened to look in their specialty fastener drawer and found the same plastic fastener for about $1.00 each. Today I called the dealership to get a price for floor mat hooks, which many dealers sell online at a price range of $1.34 - $1.40 each with a suggested retail price of $1.85 - $1.90 each. I figured I would call BPH and pick them up on the way home. First--they are "special order items" (Hello? Do we sell Hondas? Same clips used in Civics, Fits, Accords....and we don't keep them in stock...?? wow....) And the real kicker....SRP of $4.65 each. Amazing. I know dealerships make money on their back end sales, but they don't have to give it to their customers in the back end.... More

Had an extremely negative experience. Bought a car from Buena Park Honda in December '03 and came back in April for my first oil change, supposedly "free" as promised by my sales rep. He just scribbled a r Buena Park Honda in December '03 and came back in April for my first oil change, supposedly "free" as promised by my sales rep. He just scribbled a reminder on a piece of paper that the first service would be free-of-charge.<br><br>After arriving and being greeted by the service rep, they immediately go on the defensive and tell me that they don't normally do free oil changes without the proper "paperwork" and tell me to see a sales manager. I go see the sales manager and pretty much tells me "tough" and that they can't do anything about it, except to go talk to the sales rep, who conveniently does not work there any more.<br><br>I find it hard to believe that they don't care about their customer base, all over a $29.95 oil change. They were not friendly at all and were not very accomodating either. I would NOT recommend this dealership.<br><br>I tried giving them a chance. First, the sales was poor and they tried to strong-arm us into trading in our used car for only $400 (excellent condition '91 Toyota Camry). In addition this added experience with the poor customer service just for a "free" first checkup for $29.95 confirmed my belief that this Buena Park dealership is incompetent, unfriendly, and not very accomodating to their customers.<br><br>AVOID AT ALL COSTS. More