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Buerkle Acura

Minneapolis, MN

4.8
744 Reviews

7925 Brooklyn Boulevard

Minneapolis, MN

55445

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Showing 744 reviews

April 07, 2024

Bought my 7th Acura. Easy sales process every time. Will beat any price. Good value for my trade. More

by Mark I
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Schiller, David Marschinke
March 25, 2024

Wes from this dealership is the best. Easy,simple,great communication. I was out of state and he made it very easy to understand what was going on and always kept me updated. He talked me More

by Isaac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Leisner
March 07, 2024

The Buerkle Acura Brooklyn Park family dealership, service center and its entire staff with the exception of 1 person I’ve interacted with are dishonest, money hungry, aggressive, lack clarity and act More

by Jglover28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Schiller, Chue Vang, David Marschinke, Buerkle Acura, Brian Peterson, Mike Murphy
Mar 08, 2024 -

Buerkle Acura responded

It is our goal to provide the highest levels of service to every customer regardless of what product or service we are providing. It is obvious from your email correspondence, our phone conversation and your numerous online reviews that we did not meet your expectations and for that we sincerely apologize. A purchase experience should not be this way. Our goal from the beginning is for you to have a vehicle that you truly enjoy every time you walk out and drive it and at this point I do not believe that can be achieved with the 2017 Honda Fit that was purchased from us. I think the best solution would be for you to return the vehicle for a full refund. This suggestion hopefully can bring this situation to a close as it has been clearly upsetting to you. The process would take about fifteen minutes. If you do not wish to return to our place of business that is understandable. We can mail the needed paperwork for you to sign and send back and have the vehicle picked up if that would make it easier.

Mar 08, 2024 -

Jglover28 responded

I am hoping for some honest answers to the questions I have posed above, as I have yet to receive that from your team and dealership. I have restated them again for ease. Michael Murphy made it clear that he had no interest in trying to do honest business with a brand new customer after our phone conversation March 5, 2024. Mary and Dave Buerkle, are you in support of these unethical business tactics? Is it typical for your salespeople to threaten people that they will be calling another customer during a potential sale? Is it typical for them to get frustrated when a potential customer is asking questions about a major purchase they are about to make? Was the car looked over thoroughly in the first place? Body damage, battery connection, wiper blades show to me the car was not looked over properly. Do you have written record/documentation that the car was looked at and went through oil change/filter change/etc before the sale of the car? If so, I would like to see it. Please highlight to me, in writing, how any kind of further repairs to the car that was just sold to me by your dealership isn’t covered by any kind of warranty? Who is telling the truth at your dealership between Michael Murphy and Chue Vang in regards to giving me a business card for Collision Center Golden Valley?

December 29, 2023

Excellent customer service. Provided detailed explanation of charges and answered all my questions. Recooked dealership without hesitation. More

by Kathleen Klardie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chue Vang
December 16, 2023

Wonderful dealership with great inventory. Mark Schiller was so kind, patient and helpful. It was a great car buying experience. More

by Jill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Schiller, David Marschinke, Buerkle Acura
December 12, 2023

My wife and I purchased a 2023 RDX from Buerkle Acura. Our sales consultant Sandy Nobbe was extremely accommodating and knowledgeable about the Acura line. She spend a tremendous amount of time with us on More

by michaelchodson19@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Krumrey , Sandy Nobbe
December 05, 2023

The service was very successful and the customer service was very good and friendly . He is very helpful and very nice to work with . More

by Chay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chue Vang
November 18, 2023

Had a wonderful experience with Tyler Koens at Buerkle Acura. It was my first time buying a new car from a dealership and he made the whole thing very smooth. Wasn't too aggressive or pushy like some deal More

by AndrewTheArtist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Koens, Tom Groves
October 12, 2023

Great dealership with exceptional customer service. Communication is great. It was a pleasure to work with Matt and Kameron. Highly recommend More

by vera.silk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Gjengdahl, Kameron Krumrey
October 05, 2023

Andy was terrific! No pressure and no hassle. Great experience. I even sent my coworker there. More

by heatherdjennings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Phan
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