Buhler and Bitter

Rip Off !! I Visited the dealership to purchase a used Jeep. The online advertisement stated what was included with the Jeep. When we started to negotiate the pr I Visited the dealership to purchase a used Jeep. The online advertisement stated what was included with the Jeep. When we started to negotiate the price we asked if it had ever been in an accident she said no, We then asked for the carfax and found out that the car in fact was in a front end collision and had to be towed. She then asked if we had gotten the price off the internet we stated yes, she then said the price was wrong and she started adding all of the extra things that the advertisement said was done to it that was included in the price.She also was adding the front end alignment that they did. We were totally floored at the illegal move she was pulling to raise the price. I will never deal with such a dealership. Buhler and Bitter is the worst car dealership I have ever dealt with !!!! Seems like a new low for a car sale person. More

not happy I have had my vehicle serviced here - it depends on the day whether you catch the service dept in a friendly professional mood or unprofessional. Try I have had my vehicle serviced here - it depends on the day whether you catch the service dept in a friendly professional mood or unprofessional. Trying to an answer to questions can be difficult. If you talk to Chris or Tim - they are helpful but the service manager needs to be more professional. I would not recommend to take there for service. More

Service Visited the dealership to purchase my new Jeep. Claire my service woman was awesome. When it came to me having to obtain some service on my new car Visited the dealership to purchase my new Jeep. Claire my service woman was awesome. When it came to me having to obtain some service on my new car that is where they lacked professionalism and customer service. The service department did not convey what was going on with my car while they had it for a week. When I picked up the car from service not everything was fixed and I was informed by the customer service person that since my car was built 4 mos. ago and sitting in a lot I should expect issues. Would not recommend. More

Had a great experience at the dealership, but. I went by the dealership to look at the the colors options I was interested in, and ended up purchasing the car. I had been shopping around for a Jeep I went by the dealership to look at the the colors options I was interested in, and ended up purchasing the car. I had been shopping around for a Jeep Grand Cherokee and this dealer was one of the closest ones to my home. Made contact in several different ways online, always knowing exactly what I wanted. But I couldn't get them to give me ANY information at all. All they did was keep asking whether I wanted to buy or lease, or whether I wanted to trade in. This is the reason for only giving four stars on the overall experience. The dealership itself was great. David was a pleasure to work with. He was a no-pressure guy who did very well with sales techniques without seeming overbearing. We talked about the cars, he showed them to me, and then we engaged in a very pleasant negotiation where I got the vehicle for essentially what I wanted to pay. Charlie the finance guy was a pleasure as well, especially considering I was there after closing by the time it was all said and done. Pleasant to talk to, and again no-pressure sales tactics. I am glad I gave this place a chance after a poor experience with the internet team. I'm sure they are instructed not to negotiate online and to get people into the dealership, so I am not mentioning any names at all, just the process itself. I'd buy here again. More

They saved me I don't live very close to this dealership, the only reason I wound up here is because my 2011 Challenger broke down on the Garden State Parkway while I don't live very close to this dealership, the only reason I wound up here is because my 2011 Challenger broke down on the Garden State Parkway while on my way to a weekend getaway...so I had the car towed here because it was the closest dealership. My experience with this entire dealership was nothing short of amazing from the sales floor to the service department. They took me in on a Saturday afternoon at 4 PM, while I wouldn't even expect the service department to be open at this time, took my car in right away... they just happened to have the part my car needed in stock and while I waited in their beautiful and comfortable lounge area watching TV and having some complimentary snacks and coffee, they fixed my car in less than an hour and a half and had me back on the road, it was obviously covered under warranty so it was all free of charge...WOW! The staff in the service department was super friendly, very helpful and curteous, everyone I spoke to on the salesfloor was also very curteous and friendly A+A+A+across the board for these guys, especially the service department! As I said I don't live very close to this dealership, when it's time fror me to buy a new car I will drive the 45 miles to come to this dealership because that's just how impressed I was! More

Great Service Just had my vehicle in for the 33,000 miles - as always when I go to Buhler the staff there is friendly and helpful. Got a call when my car was ready Just had my vehicle in for the 33,000 miles - as always when I go to Buhler the staff there is friendly and helpful. Got a call when my car was ready. Carlos is very helpful especially when I have all my questions in regards to my vehicle - he responds promptly. This staff is very professional and courteous and I would not take my car anywhere else to get serviced. More

This is the second vehicle I purchased from Buhler. The first was a brand new Dodge Ram 1500. I traded it in because of its size, and they gave me a fair deal between the trade in value and negotiated pri first was a brand new Dodge Ram 1500. I traded it in because of its size, and they gave me a fair deal between the trade in value and negotiated price of the used Jeep Grand Cherokee Limited. Mike was friendly, patient, and answered all of my questions. They did not make me feel pressured to act quickly, which goes a long way with me, and helped lead to my ultimately buying from them. Every staff member was friendly and accommodating. I would highly recommend Buhler and Bitter, and they will be my first stop when it's time for my next vehicle! More

I originally went to this dealer to have my 2008 jeep Liberty serviced. Tim in service couldn't have been nicer or more helpful. While I was waiting I decided to look around at the new jeeps. That's when Liberty serviced. Tim in service couldn't have been nicer or more helpful. While I was waiting I decided to look around at the new jeeps. That's when I met Mike Lencsak. He was very personable and not pushy. He listened to what I was interested in and offered to show me several vehicles that met my criteria. After 2 or 3 visits and test driving several different models I made my decision to trade in my vehicle for a new Cherokee Trailhawk. Mike was very helpful in getting me a generous price on my trade in and also getting me an acceptable price on my new vehicle. Everyone I encountered at this dealership was very nice and respectful. Overall it was a very pleasant experience and I will recommend them to everyone. More

I had a very good experience at Buhler. Everyone was friendly and knowledgeable and the price was right. I would definitely deal with Buhler and Bitter again! I am going to recommend this dealership t friendly and knowledgeable and the price was right. I would definitely deal with Buhler and Bitter again! I am going to recommend this dealership to all of my friends and family. I dealt with Charlie Vitale, but I'm sure that all of the salespeople are equally as good! More

I spoke with another dealer over the phone and got a price, but when I got there, they said I didn't qualify and tried to raise the price when I went there. Mike gave me a good price up front and honor price, but when I got there, they said I didn't qualify and tried to raise the price when I went there. Mike gave me a good price up front and honored it when I got there. More