Buhler and Bitter

I had a great experience dealing with the Jeff... I saw the deal on-line called Jeff and after we spoke made the trip to the dealer and got the brand new SUV... great working with all of them... I would go the deal on-line called Jeff and after we spoke made the trip to the dealer and got the brand new SUV... great working with all of them... I would go back if buy new car. More

My experience was very pleasant and business was handled My experience was very pleasant and business was handled in a very efficient manner. The sales people were very helpful in getting the vehicle with My experience was very pleasant and business was handled in a very efficient manner. The sales people were very helpful in getting the vehicle with the options requested in a very short time. More

I gave the rating because Jeff went above and beyond on getting me the vehicle I wanted. He did everything I asked and was very patient with me. He's a asset to your company. However, very unhappy with getting me the vehicle I wanted. He did everything I asked and was very patient with me. He's a asset to your company. However, very unhappy with your service department. Going on the 6th trip in for the same issues. More

Jeff made it very easy to purchase a new Grand Cherokee. I found the dealership through Truecar.com, and already had a base price set before I reached out to Jeff. I called Jeff and explained that I am goi I found the dealership through Truecar.com, and already had a base price set before I reached out to Jeff. I called Jeff and explained that I am going through Truecar.com to purchase the vehicle, and after 5 minutes of a phone conversation I was on my way to meet with Jeff and order my new truck. This is where things usually get very "tricky", when you get to the dealership. In this case however, I was out of the dealership with an order in place, as discussed on the phone. 3 weeks later I took delivery of my new vehicle. Before dealing with Buhler, I did reach out to Sansone Jeep (bunch of scam artists) and Salerno-Duane (bait and switch tactics). I just hope everyone that visits Buhler has an awesome experience as I did. Thanks Jeff. More

I had a great experience with this dealership and with Jeff specifically. He was easy to work with and very friendly. Charles Vitale was excellent as well, as well as the service department. They were Jeff specifically. He was easy to work with and very friendly. Charles Vitale was excellent as well, as well as the service department. They were friendly and efficient. I will recommend this dealership to my friends. More

Salesperson was Helpful at date of Lease Sign. Service Salesperson was Helpful at date of Lease Sign. Service Advisor was polite but could have been more helpful to educate me about things I had question Salesperson was Helpful at date of Lease Sign. Service Advisor was polite but could have been more helpful to educate me about things I had questions on. Would have given Service 'excellent ' mark except Service Advisor told me to go to a Body Shop to get some sort of smudge on Car hood removed -It was there when I picked up car NEW so I felt they should have buffed it out or whatever is needed ( still not done) More

Jeff was a true professional to work with. He knows the Jeep brand very well and all the competitors. He gave me a great price and even helped to make it better by recommending that I skip on a few option Jeep brand very well and all the competitors. He gave me a great price and even helped to make it better by recommending that I skip on a few options. He worked to build a relationship and not just to make a sale. More

I always dread going to a car dealer,salesman are usually shady. This was the 1st time I had a Great experience. Jeff Fraley was my salesman. He was extremely knowledgeable and bent over backwards to help us shady. This was the 1st time I had a Great experience. Jeff Fraley was my salesman. He was extremely knowledgeable and bent over backwards to help us. Usually after you purchase the car thats the end,the salesman wants nothing to do with you. But not Jeff! He ordered parts for me after the purchase,without me even asking. My jeep needed a bolt for the lift it came with. Not only did Jeff get the part,he noticed I needed it. Also the Jeep had no mats or tire cover. Jeff made sure he got them for me, and not only did he get me the mats...they were top of the line mats!! He is an awesome salesman! If you are looking to purchase a vehicle whether its used or new, Its definely in your best interest to go to Jeff! More

We recently brought the car in for routine maintenance. The service was great as always. The staff is always very courteous and friendly and they always get us in and out in no time. Good job guys. The service was great as always. The staff is always very courteous and friendly and they always get us in and out in no time. Good job guys. More

Repairs included: 1.Rim replacement or fix, to be Repairs included: 1.Rim replacement or fix, to be decided when brought in... 2.Alignment 3.Latch release fix 1. Rims: Service dept. told insuran Repairs included: 1.Rim replacement or fix, to be decided when brought in... 2.Alignment 3.Latch release fix 1. Rims: Service dept. told insurance company of which the warranty was under that was sold to me by the dealership, that the rims needed to be repaired. Service dept. told me that one rim needed to be replaced & not repaired. I had to follow-up multiple times with Dave from the service dept. so that he could tell the insurance company that the rim was not repairable. In addition the car sat for a week after the scheduled date of the appointment, without being worked on...I had no car for over two weeks & no loaner was offered. In addition, I had to wait for an alloy guy to come in to inspect the wheel to see if it was fixable. 2.Dave profusely argued with me for doing an alignment because I did not want to buy new tires. Ever up until the time I paid & the repairs were said to be "complete" he said that the alignment would need to be done again & that I should get new tires from him. My tires are not brand new but they are not flat, low on pressure or bald. The service dept. was unable to do an alignment & then had to send it to sears to do an alignment....more time wasted. 3. When I asked Dave, if the latch release needed a part, & that was why I was unable to get the hood up, he said it wasn't broken. I got the car back today, now instead of it being stuck shut, its stuck open & I am unable to drive the car that I was just charged close to $800 to fix. 4. They also installed a $150 tire sensor without my consent & charged me for it. The tire sensor indicator light had been on a higher level of sensitivity since I got it, & the Freehold dealership told me that & said that if it remained an issue they could turn down the sensitivity. Eatontown just replaced it & charged me without even asking...awesome. 5. When I turn on my exterior lights they turn off my clock radio & temperature light in the car, so I have no idea what time it is. They also lowered the dashboard lights so low that if I turn on my exterior lights, I have no idea how fast I’m going how much gas i have, what the RPMs are to shift (its manual) etc. It took them over two weeks to fix things i didn't ask them to fix just to charge me, fix only half of what i asked them to fix, break things & not tell me & on top of it I still can't drive the car. The hood could just fly up at any moment, & all the lights are crossed like a funhouse on fire. I still have no car & i'm $800 in the hole. More