Buick GMC of Beaverton

I was interested in purchasing a used car for $24,000. I called with 2 questions. I spoke to Jerome, I guess (he mumbled his name intentionally cause he probably got reported already before to management fo called with 2 questions. I spoke to Jerome, I guess (he mumbled his name intentionally cause he probably got reported already before to management for unprofessional behaviour) So I asked this Jerome guy if there are any cracks in the windshield. It seemed to me I was already asking too much. He said, "Uhmm, I don´t see any...uh". Second question: Any cuts in the seats? That was already too much for him, he got upset and rude saying it is a used car (Really, is it??? What a surprise genius!) I should buy a new car if I am worried about defects, cause all their cars have defects (good to know but very unprofessional comment). I asked for his name again and to talk to the manager. He laughed and hung up on me. I call the front desk asking to speak to the General Sales Manager, Ira Jones. But then I had "Jimmy" on the line. Jimmy did not want to confirm the rude guy´s name I was talking to earlier. In the end, he just said, I should move on and buy somewhere else. You just lost a sale of 24,000 USD !!! But earned another negative feedback which will cost you more potential customers. And I will make sure, to let the real General Manager know what´s going on down there. More

I worked with Jason to trade in my car and get a used one. He was very helpful and respectful of my time and working with finance to help make the deal. I have had bad experiences with other dealers and one. He was very helpful and respectful of my time and working with finance to help make the deal. I have had bad experiences with other dealers and so this was a welcome change. Would buy from again. More

Bought a preowned vehicle from Jason Kusch, I had an amazing experience; Jason was able to answer all my question and went above and beyond what I had expected. I would definitely recommend buying you amazing experience; Jason was able to answer all my question and went above and beyond what I had expected. I would definitely recommend buying your next vehicle from Jason Kusch More

Brock was great to work with! He had such a calm demeanor, and was pleasant, helpful and transparent. My husband and I test drove a used car and then took it on loan for a couple days. We absolutely demeanor, and was pleasant, helpful and transparent. My husband and I test drove a used car and then took it on loan for a couple days. We absolutely loved the car and were all ready to buy it, but then got an offer that we couldn't refuse (my husband's boss offered to buy us a new company car). Brock was very understanding and congratulated us on this news! We'd definitely come back here when we're in the market for a new or used car, and would gladly work with Brock again! More

Had a rare positive experience with a dealership. Brock and the entire team were upfront and honest with us. We got the truck we wanted at exactly the price we wanted. No BS and no price changes! Brock and and the entire team were upfront and honest with us. We got the truck we wanted at exactly the price we wanted. No BS and no price changes! Brock and Dane got us in and out as fast as possible and we are completely satisfied with our truck and the honesty of the staff. The coffee was pretty good too. Thank you Brock More

Purchased a new truck from Jason in the experience could not have been better. My vehicle ended up meeting to have some work done on it and not only did Jaison get the part taken care of but he made sure th not have been better. My vehicle ended up meeting to have some work done on it and not only did Jaison get the part taken care of but he made sure that I had a vehicle that suited my needs. He is a great person and will take care of all your needs. I highly recommend hi More

I dont even know where to start with this. If you are looking to buy a vehicle here run!!!! I bought a truck and a little after a month check engine light comes on and starts shifting bad. Take it back t looking to buy a vehicle here run!!!! I bought a truck and a little after a month check engine light comes on and starts shifting bad. Take it back to the dealership and they tell me it needs a whole new transmission. After a couple of coupons it would be $6000. No way that they didn't know it was going out. They knew that they were selling me a vehicle with a major issue. After lots of arguing back and forth they go to fix the vehicle(at my cost). They give me a loaner car that had 53 miles to empty, the person before me left trash and long blond hair all over the interior, and grass covering the floor boards. Not even a care to wipe the oily fingerprints from the stereo before giving it to me. Just what I wanted during a pandemic. Long story short do NOT buy a vehicle here. Never felt so screwed by a dealership in my life. More

Me and my wife Had an amazing experience working with Rob Angle there was no pressure and we loved how honest and friendly he was I would buy another vehicle there because of him and recommend anyone looking Angle there was no pressure and we loved how honest and friendly he was I would buy another vehicle there because of him and recommend anyone looking to go there and ask for rob!!! More

I bought my used car here in May, and I had a lovely experience - the sales team was fabulous. When I bought my car decided to purchase lifetime oil changes. I have now taken my car in twice to have th experience - the sales team was fabulous. When I bought my car decided to purchase lifetime oil changes. I have now taken my car in twice to have the oil changed, and both times the service has been poor. The first time I scheduled my oil change, I called and scheduled it over the phone, and I asked for the cabin air filter to be replaced. When I took my car in to have it serviced, I wasn't greeted and it almost felt like the service members tried to look the other way. There was about three other customers waiting with me and none of us had been helped. After someone finally acknowledge the customers -- i repeated that I would like an oil change, and the cabin air filter replaced. The service advisor that helped me said maybe three words. "ok" "yes" "thank you" At most dealerships when you have an oil change done - they let you know if any other repairs need to be done to your car. Well not in this case. I also had to call to see if my car was done, as I was never notified. When I went to pick up my car - the same service advisor helped me. He didn't give me a summary of what they did to my car or say much of anything. "here is your key" I also discovered that they didn't replace the cabin air filter -- instead they replaced the engine air filter. And I only discover this when i took my car somewhere else to have an inspection done - because i wasn't provided on with the service here. I did call and speak to someone about this after being passed around on the phone several times from parts to service to managers voicemail - back to service - and they told me that I had scheduled online and selected the engine air filter, and I said that I had called to schedule. No one apologized for the mistake. No one confirmed with me about which air filter I was paying for at the time of check in or check out. Next time I will be sure to verify. I left the dealership feeling ignored and as if my business to them didn't matter. Recently, I had taken it back in for another oil change, and I was greeted this time! And I was assured that I would received a text message with my inspection report which the advisor would go over with me. I did not receive an inspection report. But I did receive a call that my car was ready ---- so a minor improvement. When I purchased the "lifetime oil changes" the sales person said that this gives BUICK GMC the opportunity to earn my business for repairs. My experiences with the service department have been well below that I would expect. They have not earned my business - The lifetime oil changes i purchased are supposed to be good at any Lithia dealer - i think i will be finding another one in the area. Maybe I should adjust what to expect of this dealership compared to the service I have received else where. I understand that there are bad days where things go wrong, but after two bad visits and several phone calls and poor customer service, this seems to be more of a pattern than just a bad day. More

I give them no stars, sales team is terrible, they sold me a car with a existing problem and just keep referring me to talking to different people and won’t even give me a car back to make it right , gues me a car with a existing problem and just keep referring me to talking to different people and won’t even give me a car back to make it right , guest center for us guest is kept very sloppy definitely need to hire a cleaning service , it shows how much they care about their customers . More