I only wish I could give this dealership a negative number for the review. In all fairness, I will also say my negative experience is related to buying a used car from them and me trying to register the car in another state (WA) so others may or may not experience the horrendously poor costumer service and complete lack of follow through AFTER the point of sale.
They told me that in less than 21 days WA state DMV would contact me to come in and get my new plates and registration. Well, after not hearing from anyone after 35 days I contacted the local DMV office and they stated they have received nothing from this dealership. So, I spent 30 minutes on the phone trying to get answers from the dealership they stated they have not yet received a form from the previous owner that WA state requires to register the vehicle. After I told them I needed another temporary travel permit from then, they said one would be overnighted in the mail. Didn't happen. On the phone again and got the same lame promise, " We are trying to get the documents from the previous owner". I asked, "What is plan B if that does not happen?" They didn't have one. After further firm, but polite complaining from me they again said they would overnight a new temp. travel permit for the vehicle. Three days later it arrived. Still no documents sent to the WA state DMV. You know they charge you a fee for "Title Transfer, etc.
I finally decided to file complaints with the BBB and the Oregon Dept of Justice Consumer Affairs/Financial Fraud. Unfortunately, these processes take time. Sadly, they show no desire to help resolve this issue with me. My next move is to contact On Your Side at KATU news. Maybe some negative media attention will light a fire under them, maybe not.
These folks are quite skilled in being your pal in order to get your money but their level of customer service is beyond poor. I fully regret doing any business with them at all.