Buick GMC of Mahwah

use car sales VERY GOOD DEALERSHIP BUICK GMC OF MAHWAH very help full good sales david w. guzman sam booth general manager the best of all thank you very much harry VERY GOOD DEALERSHIP BUICK GMC OF MAHWAH very help full good sales david w. guzman sam booth general manager the best of all thank you very much harry More

No help Horrible experience. No help whatsoever and rude, curt staff. Another customer walked in while we were there and the sales person changed his tune f Horrible experience. No help whatsoever and rude, curt staff. Another customer walked in while we were there and the sales person changed his tune for them but rude and short with us. I would've thought a sales person would be interested as we were looking to buy a $70k+ car. I'm assuming he thought we couldn't afford it. More

Unprofessional Our service representative Donald Depew was on point. No complaints. However the service manager, George Curving was hot headed and very unprofessiona Our service representative Donald Depew was on point. No complaints. However the service manager, George Curving was hot headed and very unprofessional. Screamed at me on phone, said to come get my vehicle and hung up on me. When I arrived at dealership, Krystle Markson, who by the way had absolutely nothing to do with this rudely butted in while I was speaking with my wife. I was handed a bill for $126.80, which I refused to pay since I was refused service. I went the sales manager, sam booth, for assistance in this matter. sam was very unreasonable, he demanded payment or he would not release the keys to my vehicle. When threatened with call to the police, my keys were given to me. I have never experienced a situation like this before. Very unprofessional. Before my wife and I deciced to go this dealership, we looked at the reviews. They were not good. My wife said stay away, and I regret not listening. More

Brett was super friendly and a pleasure to work with! We ultimately did not purchase a car here because we went with another make. But I was so impressed with our dealings with Brett that I wanted to leav We ultimately did not purchase a car here because we went with another make. But I was so impressed with our dealings with Brett that I wanted to leave him a nice review. Brett approached us on the lot and gave us a couple test drives on 2 vehicles we were interested in. I had a good feeling about his genuine-ness and he was very pleasant (down to earth, not pushy) to work with. If we had ended up going with a GMC I definitely would have loved to buy a car from Brett at Mahwah. More

Awful Service A colossal waste of time! From our first visit on November 6, 2014, my husband and I advised the dealership of how we intended to finance the car and A colossal waste of time! From our first visit on November 6, 2014, my husband and I advised the dealership of how we intended to finance the car and that we expected both of us to be on the title. After several trips, we chose the car we wanted on Saturday, November 15, 2014 and expected to pick it up today, Saturday, November 22, 2014. On the 15th, the salesperson told us that he could not give us final numbers that day and they would call us on Monday. I made sure he was aware that we needed the final numbers to close our 3rd party loan. Finance did not call us Monday. After I contacted the salesperson on Tuesday, Finance called me on Tuesday afternoon. I missed the call and called back within 30 minutes. Finance did not return my call Tuesday or Wednesday. Each day I let the dealership know that we would not be able to close the loan without the final purchase numbers. I spoke to the sales manager, Sam Booth, on Thursday, who was extremely unsympathetic but did get the finance guy to finally call us that day. Finally on the phone, the finance guy proceeded to quote me the wrong numbers; specifically a HIGHER purchase price and a LOWER consumer cash back incentive. We sorted this and the finance person prepared the purchase agreement and the dealership emailed it to me on Thursday afternoon. The numbers were STILL wrong; a different set of numbers but STILL a HIGHER purchase price and a LOWER cash back incentive number. We sorted this again. Thursday night and Friday, I finalized insurance, closed on the 3rd party financing, collected cashier's checks, and lined up a garage parking spot (we live in a condo and there is limited street parking). At the dealership today, the purchase number and tax number listed on the title documents were another version of wrong and still higher than agreed, of course. The finance person chose to tell us today, 16 days after we first communicated that we wanted both my husband and I on the title, that we could not put both of us on the title unless we were both on the financing. We expressly asked this question to avoid any problems. GMC Mahwah failed to tell us that it would be a problem until well past the 11th hour. We voided the deal and the finance manager refused to return the documents I signed or even a copy of the documents I signed with the word "VOID" written on it. I acknowledge that I was livid and when it was clear that the finance guy wanted to waste more time, I started writing "VOID" on the documents on the desk. He then grabbed the documents and continued to tell me he would not give me a copy of the documents. I firmly believe that if the finance person had done his job, if he had worked with me this week instead of forcing me to chase him, if the finance person had focused on being accurate (were these honest, reoccurring errors in the dealership's favor or were they trying to take advantage of us?) and if the salesperson had communicated with the finance person, we would not be in this position. With the holidays upon us, we are now back to square one without a car. Truly the worst customer service and an incompetent and unethical finance department. Do yourself a favor and go elsewhere. More

My wife took her 2011 Terrain in for an oil change and recall. She asked that they change the right front fog light that we supplied. I had the bulb on hand from a previous vehicle. The only reason we ask recall. She asked that they change the right front fog light that we supplied. I had the bulb on hand from a previous vehicle. The only reason we asked them to do it is that I am currently disabled and getting down to go under the bumper isn't possible for me. I fully expected to be charged a nominal fee but did not ask what it would be, our fault. So my wife picked up the vehicle and when I reviewed the receipt I found that they charged $59.25. I feel this is completely unreasonable considering while the car was already on the lift for a $50.00 oil change, it's pretty simple to turn a bulb socket 1/4 turn and replace a bulb. More

Hello my names Rich I'm usually not the type of person to write reviews about anyone especially a dealship for that matter. I'm usually the type of guy that gets nervous when I walk in to a dealership tryin write reviews about anyone especially a dealship for that matter. I'm usually the type of guy that gets nervous when I walk in to a dealership trying to find the right car. I always feel that dealerships are always out to rob me but after walking into Buick GMC of Mahwah and being greated by one of there salesman Anthony I felt more than comfortable he was always straight foward with everything he answered all my questions and he didn't know it off the top of his head he went out of his way to find out for me. So we walked around he showed me a few cars and trucks my eye was really on the new Denali but was very nervous because my credit wasn't the greatest Anthony eased me telling me don't worry well look at every angle and he insured me he will get me in the car of my dreams. So we sat down at his desk he brought over coffee for me am him and we talked. I must say what I thought I would never say about a cars salesman he was the most honest and sincere I have ever met and I must tell you I'm not the easiest person to deal with. Anthony didn't feel pressured at all he worked some magic cause he told me your approved for the Denali you wanted I was so happy. I couldn't believe he got me into my dream car with the credit I had so I thanked him up an down for his patience with me through this rigerous process. So to conclude my experience I felt I had to share with everyone my story and to tell everyone that Buick GMC of mahwah is the only dealership I will now be going to I went to 5 others in the Bergen County area and none of them compare. So if your thinking of getting a new car walk into Buick GMC of Mahwah and you won't be disappointed I promise. P.S. Dont forget to ask for Anthony Sherman you won't be dissapointed. More

This was the best car dealer I have ever delt with in my entire life. Kind, courteous, honest and respectful.....Anthony is a great guy who sold me an awesome new Buick! entire life. Kind, courteous, honest and respectful.....Anthony is a great guy who sold me an awesome new Buick! More

bought a new gmc terrain from this dealership at a price lower than i had been quoted by any other dealership in the area. great sale people. i would definitely recommend purchasing from this dealership lower than i had been quoted by any other dealership in the area. great sale people. i would definitely recommend purchasing from this dealership More

Anthony was very nice and more importantly very knowledgable. He seemed to know everything about every car, even all the little options. He did not pressure me to do anything which made me very c knowledgable. He seemed to know everything about every car, even all the little options. He did not pressure me to do anything which made me very comfortable dealing with him. Not like a regular salesman just trying to make a sale, he put me in the right car for a great price. Five stars all around to Anthony and Buick GMC of Mahwah. More