Buick GMC of Watertown

Horrible Service Department (again!) There was some mix-up with trying to schedule an appointment due to lack of communication (part needed to be painted ahead of time), so appointment wa There was some mix-up with trying to schedule an appointment due to lack of communication (part needed to be painted ahead of time), so appointment was pushed back a week. Part was also pre-paid for. Upon arrival of appointment, was told it would take an hour total. It ended up taking almost 2 hours because part wasn't painted when my appt was rescheduled precisely for this reason, so I had to wait and was not updated as to why it was taking so long while in the waiting room. Then when I got the bill, it was more than what I was told over the phone when making the appointment (had to pay more than quoted for paint and also labor charge was not communicated ahead of time). Then I noticed the shoddy paint job that was done upon arriving home. I was too angry and exhausted to care enough to call back and have no interested in wasting my time once again. I'll just deal with it. More

Embarrassing dealership First time car buyer and I couldn’t be more disappointed. The car I liked at first, but a month after I purchased it I discovered it had an active rec First time car buyer and I couldn’t be more disappointed. The car I liked at first, but a month after I purchased it I discovered it had an active recall out (for the break pedal stopper). So in this review I would like to note that this dealership actively sells cars with recalls and also doesn’t even tell you about them. Next, an optional warranty was added to my purchase by accident due to the salesman Kyle’s poor communication and urgency to move onto the next customer. After I addressed this to the dealership, Matt Burks agreed to help me in exchange for taking down a review I had posted previously. Very unprofessional and that’s not how it works. He should’ve trusted my ability as a customer to recognize good customer service and go back and change my review accordingly. I couldn’t be more embarrassed for him. Therefore I had to go through the bank and the warranty company myself to get this canceled which took over a month. It took three calls to the dealership for them to finally send me the odometer disclosure statement to cancel the warranty. In this review I have included a photo where Matt asked me to remove my review in exchange for doing his job. Like I said before, since I had to go through the warranty company, this issue took a total of 3 months to resolve. So in the meantime my warranty value decreased as I drove the car therefore I only received back 75% of the warranty cost, causing me to lose $500 for their lackadaisical attitude. Would never recommend a friend to purchase a car here, a solid 0/10. They accepted no responsibility and ultimately blamed the issues and delays on them being understaffed. I will be posting this review everywhere I can with a one-star or less if I can. How pathetic. More

Poor Service Center!! I unfortunately, have had numerous "poor service" situations over the course of the last 6-7 years with this dealership. Their sales team/people are I unfortunately, have had numerous "poor service" situations over the course of the last 6-7 years with this dealership. Their sales team/people are great as are the service folks. However, the actual service and time for the service, like a "simple" oil change, takes them almost every single time with 2 separate vehicles over an hour and half. This is totally unacceptable when you have other plans for the day and you just - sit and sit and sit in their waiting area for them to release your vehicle. I believe in loyalty and customer service. I have been loyal to this dealership for YEARS....all the way back to when it was Saturn. So I believe that you should also be loyal to their service team. I could go to Jiffy Lube and be done in 20 minutes. Instead, I choose to go to them instead and I wait over 90 minutes for an oil change?!?!?! I won't get into the issue that we experienced when we took delivery on a brand new Encore that had a popped plastic clip for the quarter panel.... More

Sales DEPARTMENT / Stacy Terrance and the rest of the team I had the opportunity today to call Ingersoll GMC Watertown Ct with a huge problem. I leased my GMC in New York two years ago and then moved here t I had the opportunity today to call Ingersoll GMC Watertown Ct with a huge problem. I leased my GMC in New York two years ago and then moved here to Southbury Ct. When learning the area , I drove past GMC in Watertown and thought wow thats my new GMC Dealer......so I called today with my GMC Terrain problem and who answered the phone but Stacy from my GMC dealer in New York.....Buy a lottery ticket I thought, how lucky for me...... problem solved inside of a few minutes and my mind was put to rest ....THANK YOU STACY!!!! Im HOME Linda S. Olsen of Southbury More

Poor Dealership Experience My wife and I wanted to trade in her Buick Verano for a SUV. We had specific needs because we have grandkids and visited Buick GMC of Watertown and de My wife and I wanted to trade in her Buick Verano for a SUV. We had specific needs because we have grandkids and visited Buick GMC of Watertown and decided quickly they didn’t deserve our business. They quickly low balled a very nice, low mileage and very well maintained trade in and piled on the extras without finding out what we needed or wanted. They thought they were slick with the $2000 interior/exterior protection package and the sales woman acted like a desperate person trying to make a sale. This experience was the classic, stereotype of a car dealership trying all the tricks to sell a vehicle. Considering GM has taken government bailouts, it’s no surprise they acted this way. As a result of this poor sales process, we went next door and bought a Subaru. I suggest that all the sales reps at Ingersoll Auto sit and watch true professionals at Premier Subaru that took the time to get to know us and what we needed. They didn’t try to pile on the extras and act sneaky and then hound us to death looking for a sale. It was truly a great experience in a business that gets a bad rap especially when dealers like Buick GMC of Watertown epitomize bad car buying experiences. I don’t expect this review to be seen by the general public or that this dealership even cares but they lost a sale to a dealership that truly understands its buyers and got it right and even sold us a protection package but not an inflated rate. The sales rep was relaxed and wasn’t desperate nor did he hound us with emails, texts and phone calls. More

Love my new truck! Billy and Joe were great to work with buying a new Sierra Denali 2500. The process was quick and easy, only took a couple of hours from test drive to Billy and Joe were great to work with buying a new Sierra Denali 2500. The process was quick and easy, only took a couple of hours from test drive to drive home. They checked back after the sale and made sure I had everything I needed and the truck was doing well. I would definitely buy more cars from these guys. More

2017 Lacrosse Mike our salesperson was well informed regarding the product line and was attentive to the needs of the customer. Following purchase agreement he was Mike our salesperson was well informed regarding the product line and was attentive to the needs of the customer. Following purchase agreement he was conscientious in explaining various functions and assuring satisfaction in the following weeks. More

A/C failure Excellent and professional customer service. A/C system leak could not be found. Recalls and routine servicing completed without issues. Brake repair Excellent and professional customer service. A/C system leak could not be found. Recalls and routine servicing completed without issues. Brake repair (Choppy rotors) repaired under warranty. All in all, excellent experience. I anticipate a return visit to repair/replace A/C unit. More

One of the worst dealer The highest asset for any Car Dealership can ever have is the Good Reputation & Good Customer Service and my role here is to ruin this for them or at The highest asset for any Car Dealership can ever have is the Good Reputation & Good Customer Service and my role here is to ruin this for them or at least be an alert for any coming or future shopper to let him/ her stop , think and go somewhere else . I visited this Dealership, test drove 2014 GMC SUV talked to my salesperson and his manager. They agreed to hold the car for me to specific date, which mutual agreement, they send me purchase order on Friday 3-31, i sold my current car next day and called to get my loan setup / insurance, and 2 days before our appointment date i received a call that the dealership sold the Car ! The market are full of cars no problem But integrity & honesty & accountability on this dealership is below the lowest i ever deal with before in fact its zero stars . More

Home in Time for Dinner I walked in unannounced to look at a car and was test driving one in under ten minutes. There was no pressure from anyone on the staff to make a purch I walked in unannounced to look at a car and was test driving one in under ten minutes. There was no pressure from anyone on the staff to make a purchase. I was able to buy the car and drive home in three hours, including all finance, trade in, and other work. I got a good price on my Buick and will be back for both service and future sales. More