Dear BMW North America,
I was the first owner of a 2012 BMW X5. Having come from a lower middle class background, this was the first BMW in my immediate or extended family. I have meticulously maintained the car at the Burdick BMW Cicero dealership. In my 40 years, this is my first letter of complaint. Listed below is a surpisingly long list of problems I have had with your car, I feel compelled to make as many aware as possible.
1. 40,000m - rattle with changing gears 1-3.
• Burdick BMW- cross member or stabilizer bar. Replaced with no improvement. ($296)
2. 40,686m - stranded on NY 90 on a return family trip to Cape Code.
• Burdick BMW- overheated fuel pump. ($777)
3. 44,000m – intermittent engine light and warning “reduced power-drive with caution.”
• No change in the feel of the car and no service sought.
4. 45,000m - stranded on 81N at 1am while returning from work n a snow storm. Error message, “car overheated- reduced power, pull over.”
• Burdick BMW- replaced water pump and thermostat ($1476)
5. 46,000 – Only one week later. Engine light reduced power drive with caution is now more frequent (same warning as #3). I schedule service. Two days before service, the car will not start after work. Tow truck called.
• Burdick BMW- Ground fault corrosion and computer replaced(Burdick waived the bill but computer failure under 70K is covered by warranty regardless)
6. 46,000 - two days after getting back the car from service #5 engine light reduced power drive with caution again.
• Burdick BMW- suggested turbo failure $5318 estimate which I refused
I returned the warranty and traded in the car for a more reliable car at a non-Burdick Toyota dealership
**Over the last 40 days of my ownership, the car had been in the shop 19 days on three separate warning lights/repairs
**Over the last 9 months of my ownership, the car was nonfunctioning and had to be pulled over/towed three times.
• I requested BMW buy back the car at retail and analyzed for quality control. This was promptly rejected.
• Burdick BMW sales and service managers were cordial but would not let me discuss the matter with the dealership owner. I was told that BMW North America was made aware of the long list of issues. I was offered $1K off a new X5. Thanks for nothing!
• My thirds suggestion was to trade in the X5 at retail for a used car next door at another Burdick driver’s village dealership. They offered me 6K below retail for the X5. Really!
• BMW North America hotline reps apologized but would not let me discuss the matter higher management. Not surpised at this point!
Call me a naive to big corporation business practices, but this behavior is simply shameful! I would be embarrassed as a company to not stand behind a $54K+ car that crumbles at 40,000+ miles. People deserve to hear my story.