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Burdick Chevrolet Buick GMC
Cicero, NY
123 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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123 Reviews of Burdick Chevrolet Buick GMC
Helpful March 19, 2024
Working with Cam was, as usual, a great experience. He was able to schedule my appointment at a convenient time. After reviewing the issue, Cam was able to reach out to my warranty company and worked w He was able to schedule my appointment at a convenient time. After reviewing the issue, Cam was able to reach out to my warranty company and worked with them to approve the work needed. Cam found that the necessary parts were available and scheduled the needed repair. Cam kept me up to date with everything going on, and assured me that if a rental vehicle was needed, it would be arranged. Thankfully no rental was needed. The repair was completed before the end of day and a shuttle was scheduled to pick me up from work and come back to the service station to pick up my car. This was the second time a repair was needed. Both times they were handled in very professional manner. I would recommend to all Chevy/GM vehicle owners to not hesitate to bring their vehicles here for any type of work. More
by BarryN
Employees Worked With
Cameron H., Ryan Meek
March 05, 2024
My family have purchased chevys for a long time. Roy Heath is the best. Car salesman will always have a stigma but Roy goes above and beyond to make you happy and feel like you got the best deal. Lo Roy Heath is the best. Car salesman will always have a stigma but Roy goes above and beyond to make you happy and feel like you got the best deal. Love my new Equinox. Thank you Roy More
by Deb
Employees Worked With
Roy Health
March 02, 2024
We bought a Chevy Equinox; our salesman James was wonderful. For being a new salesman, he was great with us even through me picking on him he was a real trouper. We defiantly give him a 10. wonderful. For being a new salesman, he was great with us even through me picking on him he was a real trouper. We defiantly give him a 10. More
by rleahey4
Employees Worked With
James, Ryan Meek
February 28, 2024
We leased a 2023 Buick Envision Avenir (AWD) from Burdick Buick (Drivers Village Cicero NY). Our sales associate Bob Caggy took the needed time to explain all our options to complete the transaction. Bob was Buick (Drivers Village Cicero NY). Our sales associate Bob Caggy took the needed time to explain all our options to complete the transaction. Bob was very professional and that is why from our previous leases of Envisions we always request Bob Caggy. More
by dbirardi
Employees Worked With
Bob Caggy
August 26, 2023
If I could give them a 0 I would. I scheduled an appointment to test drive a vehicle and drove almost 2 hours to drive it. We got there and the salesman Jim didn’t get us to who we ha I scheduled an appointment to test drive a vehicle and drove almost 2 hours to drive it. We got there and the salesman Jim didn’t get us to who we had our appointment with, but instead kept telling us they didn’t have the vehicle and we would have to drive elsewhere to see the vehicle. Finally some how he found the vehicle BUT we weren’t allowed to drive it because it hadn’t gone to the shop yet. Even though we scheduled an appointment to drive the vehicle and everything. They told us they’d call us after it got out of the shop. One week later currently and haven’t heard from anyone. The vehicle is no longer listed on their site. Horrible customer service. Ended up at Reymore Chevy in Central Square. SUPER happy with our experience there!!! More
by Maeve.mcquilkin
Employees Worked With
Jim
June 20, 2023
I bought a 2019 Silverado with 22000 miles on it. I had it for about 3 months and 5000 miles and the brake pad monitor light came on. I called the dealer got told that it’s not covered. I was told th I had it for about 3 months and 5000 miles and the brake pad monitor light came on. I called the dealer got told that it’s not covered. I was told that they could have worn out because of the way I was driving. This was supposed to be a certified truck. I was aggravated and went to my own mechanic to get it fixed. After he fixed it he told me the brakes pads were 3/4 the way gone and one of the sensors was disconnected. How this was certified is beyond me. I called and left a message for the manager over a week ago with no one to return my call. I also called Chevy and they told me that I had to go to a Chevy dealer to get it looked at. I told them that I could not because it had to be fixed. Again was told that there was nothing could be done. I wonder do these people expect you to drive a vehicle with bad brakes until you get through fighting with them? Would they put their families in that and drive like that? I bet no they would not. I have been a Chevy fan a long time but after this, I will not be buying another one!!!!!! More
by David Maldonado
Employees Worked With
Ryan Meek
April 18, 2023
Stopped at. Burdick to look at Chevy Equinox, took a test drive, and the quote I received was $50 a month less than the two previous quotes I received from other Burdick to look at Chevy Equinox, took a test drive, and the quote I received was $50 a month less than the two previous quotes I received from other dealers. They played no games on price and set me up with an appointment for the next day so my wife could drive it. She was not excited about the car so our sales person, Justin Rosario suggested a Buick Envision which we both loved and it was at a comparable price. Best car buying experience I have ever had!! Justin took care of all the details after the sale. Justin is a fantastic sales person. If you're looking for a car stop and see him. He listens to what you want, is knowledgeable, follows through and communicates well. More
by dcmccoy103
Employees Worked With
Justin Rosario
