Burdick Volkswagen

Dishonest Service Department. I received the attached mailer flier in the mail as I often do from Burdick VW. Often they include discounts on oil changes, or advertise “free multi I received the attached mailer flier in the mail as I often do from Burdick VW. Often they include discounts on oil changes, or advertise “free multi point inspection” in which they try to get you in the door and sell you services you don’t really need. This particular one caught my eye as it showed $20 for front or rear brake pads and rotors as show in the ad. The fine print states additional parts and labor may be an additional cost. Certain models excluded. I thought well, it shows bring your TIGUAN in for service, listed their service department number, and hours for Burdick VW, I’ll schedule the service it’s a great deal, they must be making their money on the additional labor charge I see there potentially is. When I arrived at my appointment, the service advisor Marc said he had never seen one in person before, someone had come in the previous week and tried to use it but did not have the ad with them. I provided the ad as proof, and was told it must be a mistake it should probably read $20 off. I pointed out the deal above the $20 price point advertises $5 OFF but there is no “off” associated with the listed $20 per wheel brakes. He said he would look into it and call me back. 7 hours later, still no response or call back. After contacting them, I was informed that “the ad should read $20 off”, then the story changed to it doesn’t include my vehicle (Tiguan) even though the advertisement specifically has a picture of a Tiguan and shows to contact Burdick VW for service of my Tiguan. Then they stated that VW sends them out, and they don’t do mailers, and then said their marketing department must have made an error. I told Marc that it seems dishonest to send mailers and not honor them, at which time he stated “I don’t have time to deal with you I have customers to deal with I’m busy here”. After contacting VW they said they don’t do mailers it’s up to the privately owned dealerships to send them out, and it is Burdick VW that would have sent it and not honor their own advertisement. The service manager Stephanie also refused to honor the advertisement and fed into the ever changing stories made up to try to get me to drop the issue. Do yourself a favor, and visit a more reputable dealership to have your service done. Don’t count on them to honor any advertised service discounts. More

Found a great car, VW financing beat my credit union. Second VW I've purchased very happy with my new Taos, very room inside, drive and rides nicely. Will definitely return if/when I need another vehicle Second VW I've purchased very happy with my new Taos, very room inside, drive and rides nicely. Will definitely return if/when I need another vehicle. More

I traded in atlas cross trek that was amazing for 2023 atlas or better yet refrigerator on wheels noisy, small inside . You can hear all the road noise and the pick up of this vehicle is comparable to tr atlas or better yet refrigerator on wheels noisy, small inside . You can hear all the road noise and the pick up of this vehicle is comparable to tractor engine is not quiet. The tires look very low quality and spins on even small amount of ice or snow. This is the worst vehicle I have ever purchased for a ridiculous price. STEER clear of this vehicle obviously Volkswagen is not holding up to usual standards . I won't be keeping this any longer than I have too. More

Stephanie and Adam at Burdick VW were awesome to work with. Stephanie was incredible getting my test drive scheduled ASAP and not letting this deal slip through. She took my sense of urgency needing to g with. Stephanie was incredible getting my test drive scheduled ASAP and not letting this deal slip through. She took my sense of urgency needing to get into a car as serious as I was and scheduled the test drive the day I called. Adam truly made the purchase of my new vehicle easy. This was my first purchase since 2011. So much has changed in the auto world since my last purchase and Adam had excellent patience answering all of my questions, as I had many. He was extremely knowledgeable and helped make my decision a no brainer. Even though we had a little hold up getting the title squared away with the good old NYS DMV, Burdick kept me informed the entire time giving me updates on where we stood with everything. I couldn't be more happy that I drove 2 hours to make this transaction happen. I definitely found the vehicle that suites me best at the best deal! The customer service and friendliness was beyond and I can't wait to continue dealing with Burdick VW in the near future. : ) Thanks again to everyone at Burdick Volkswagen!! More

Can I give this place zero stars??? This is by far the WORST experience I have ever had with a business. I am told o will get a call back, they never happen. I've been told I can't have you on hold and if WORST experience I have ever had with a business. I am told o will get a call back, they never happen. I've been told I can't have you on hold and if you don't want voicemail then I'm just hanging up on you. Whenever I ask about my service I get vague answers if any information at all. My car was with the service dept for over half the day and I had to call to find out what was happening with it which took over 2 hours to get an answer. I was told I would be contacted when the part came in. Nope, I called and the parts dept not only told me it arrived, they told me the service dept was already working on the vehicle. I call for updates and get told someone will call me back. I then have to call back an hour later because here is a surprise... no one called me back. I will never recommend this company to anyone I know and I will never do business with Burdick again. Terrible customer service. More

Unsatisfactory Person who sold car did not close deal turned us over to someone else, had to come up with registration money when picking up, no warning for this any Person who sold car did not close deal turned us over to someone else, had to come up with registration money when picking up, no warning for this any other car I have purchased it was included in the purchase agreement and I have purchased many cars. Never received payment info was directed to call credit, on hold for 57 minutes . Worst car buying experience ever. More

Fraudulent service on my VW On 3/15/19 burdick VW serviced my 2015 passat they charged me over $500 for a 50 K service. They failed to change my oil and filter which could have c On 3/15/19 burdick VW serviced my 2015 passat they charged me over $500 for a 50 K service. They failed to change my oil and filter which could have caused major damage to my engine. I discovered this on 11/21/19. When I contacted the service manager I received no return call. I now question whether they performed other services eg transmission service ($300) .. More

Glenn at Burdick VW was outstanding to work with! He went over & above for us on the purchase of our 2019 Arteon, exercising great patience with our tech ignorance. We put our trust in him concerning this mo over & above for us on the purchase of our 2019 Arteon, exercising great patience with our tech ignorance. We put our trust in him concerning this model car and he did not disappoint, this car far exceeds what our initial expectations were! Ty Glenn, David and Susan Ragonese More

Outstanding Salesman Experience Just wanted to post a review on how fantastic our experience was with Glenn Zansitis. Actually had a salesman that LISTENED to what we were looking f Just wanted to post a review on how fantastic our experience was with Glenn Zansitis. Actually had a salesman that LISTENED to what we were looking for! Not pushy at all. I admit to being a pain when it comes to spending my money, and Glenn was patient, trustworthy, and showed great integrity. (all words I would have NEVER said about a car sales experience before this!) He did his homework, was available to contact at any time, and was very accommodating to my personal schedule. Glenn never stopped working for me, and was also never pushing me into a sale. MUCH APPRECIATED and we will be going back to him for our next purchases when the kids start driving next year! Thanks Glenn! Pricing was great on new and used. of note, I had been to Drivers Village a few times in the past and NEVER had a good experience there, I am glad that either things are different, or we just got the right guy. More

2019 Jetta When I leased my Jetta, my salesman, Glenn Zansitis, went above and beyond! He explained everything about my Jetta. Glenn also worked with me to get a When I leased my Jetta, my salesman, Glenn Zansitis, went above and beyond! He explained everything about my Jetta. Glenn also worked with me to get a payment that I was happy with. At the dealership, everyone was glad to help or answer questions! My son gave me Glenn's name because he bought a Tiguan this summer. I am glad he did! I will be sending friends and family to Burdick VW and telling them to see Glenn Zansitis! More