Our experience here started out just fine but we will never purchase a car from this dealership. Our first sales person, Robert was just great. My car was recently stolen and my husband and I needed to find a new car. We were VERY upfront that we were not buying a car at this visit but wanted to see what their used car options were. Again, Robert was very helpful, and accommodating. We did find one car we wanted to test drive and that all went fine. After our drive, Robert's "Manager" (Dave or Dan, I can't remember) came out to ask us how it went. We told him we liked the car and would like to consider it but that we were driving other cars that day and that this was our first stop. We asked if there was any wiggle room on the price and he said, I don't know, if you are willing to buy it today there could be (in typical car salesman "style"). I reiterated that we were NOT purchasing a car that day but wondered for comparison if the price was firm. Again, he said if we were willing to sit down and write a number on a piece of paper that he could take to his manager and commit to the car that day he would talk to us about the price but would not discuss unless we were willing to purchase on the spot. My husband (not from this country) asked how the price negotiation worked and Dave (or Dan) said well, you write down a number, I take it into my boss and if you're lucky and he's in a good mood he may say yes and if he's in a bad mood, he says no. At that point we stopped dead in our tracks and I said, thank very much, we're out- if the price of a car we want to purchase relies on whether your boss is in a good mood or not, we are not interested. He got very irritated at my comment and said, do you want this car or not today, this is how it works. and I said, not interested in the price of my car being dictated by someone's mood. I also said for at least the 5th time we were not purchasing a car that day and would now not be buying one from them. I know that there is a song and dance that goes along with buying a car but when a sales person tells me that the fate of the price of the car I want to purchase relies on the fact that his boss is in a good mood or not, I'm not interested, I hope it's based on the margins they are willing to explore with a customer and what I'm willing to pay and we meet in the middle, that is fine. The whim of someone's mood is not.