Burleson Nissan

Lied, selling defective car, and were jerks Seller lied about service work: dealer said they had performed recall. Carfax showed otherwise. I asked Bill and was told it had been done. It had Seller lied about service work: dealer said they had performed recall. Carfax showed otherwise. I asked Bill and was told it had been done. It had not. We read up later and learned they're selling a car with a fatality-causing defect. The manufacturer (Honda) *ordered* all dealers to stop selling those (defective) cars. But Burleson Nissan will still sell you one - and they'll tell you it's fixed. The airbags in certain vehicles work like shotgun shells, apparently, and have killed people and maimed many more. See the web and NHTSA) for more about it. Stay away. On top of that, it was everything you've been warned about with used car salesmen. We had an appointment (via the number they give out for this dealership) with Thomas McCarthy, but he wasn't there when we arrived, and it appeared he had already left. We talked to Bill, but he was a jerk, particularly to my wife. Of all the car salesman I've ever interacted with, he has been, by far, the worst, and least helpful. He also used pushy sales tactics trying to sell us the car (before we even knew about the critical defect). Go elsewhere. Run. Take your business to an honest dealer - there are plenty of them out there. (Auto Market Direct in Addison, for example. Or Texoma Classic in Texoma. Reliable Chevy in Richardson. Many dealers won't sell you defective cars, or lie about it -- go see one of them.) More

Awesome service I had scheduled my pathfinder online for a small issue that we were having. Jason took good care of me and my pathfinder. I had to get a loaner becau I had scheduled my pathfinder online for a small issue that we were having. Jason took good care of me and my pathfinder. I had to get a loaner because it was going to take a little longer to fix my issue. I was informed on every step and Jason really made me feel comfortable leaving my car. He is seriously awesome!!! More

customer service-Jason called Jason in service dept 4-13-2016 to get oil change he said come on down and when i got there he was waiting and took care of me right away. your called Jason in service dept 4-13-2016 to get oil change he said come on down and when i got there he was waiting and took care of me right away. your service dept checked over my car for me and assured me that my car was solid to make a trip soon. Jason is a very nice and caring person to me and is always very courteous and helpful . Wish there was more like him. More

First Car Purchase Experience These guys are awesome and willing to do anything for you if possible. They made everything easy for me and it was my first car purchase. I'm very ple These guys are awesome and willing to do anything for you if possible. They made everything easy for me and it was my first car purchase. I'm very pleased with the service! More

so far excellent I came into to that dealership defensive and ready for a fight everytime based on my last dealings with a different Nissan. the first salesman was not I came into to that dealership defensive and ready for a fight everytime based on my last dealings with a different Nissan. the first salesman was not a good fit for me and I got a different one he was great. I had a lot of dealings with Thomas McCarthy and this has not been a typical experience and can you believe he has kept his word every step of the way and has been transparent and patient with me. nothing underhanded so far. as of today they will have my business as long as I am with in 100 miles!! More

Decline of service Called for appt this morning. Explained that I needed oil change. Would be there as soon as I could driving straiht from work. Hope to be there 5:15 t Called for appt this morning. Explained that I needed oil change. Would be there as soon as I could driving straiht from work. Hope to be there 5:15 to 5:30.Was told by a female employee to come on in she would make sure I could get an oil change. I could not schedule on line that late. Got to service dept at 5:31 was told they would not be able to get an oil chang, too backed up with some waiting. Asked to talk to manager with a sharp attitude was asked if I wanted to speak to GM. I spoke to owner, but with no help what so ever. On line service hours are listed that they closed at 6. I does not say anything about not taking anyone after 5:30 so they could get out by 6. This is miss ledding. I drove just over 18 miles when I was told I could get an oil change. I cannot afford extra trips for nothing. Kimberly Hoop More

Total satisfaction My husband and I had been to several dealerships looking for another vehicle. As we all know, shopping for a new vehicle and gathering information is My husband and I had been to several dealerships looking for another vehicle. As we all know, shopping for a new vehicle and gathering information is a tiring experience. Never having looked at the newer Nissans we drove to the Burleson Nissan dealer to see what they had that I might like. Having had both my knees replaced, getting in and out of an auto is important for me. I saw the Nissan Quest and wasn't impressed with the body style but I decided to look on the inside. I was totally surprised with the beauty of the interior as well as the many features like13 speakers and the Bose system. I wasn't considering the purchase of a van, and the new body styles, for me anyway, take some getting used to. One of the main attractions was the fact that there was no step bar necessary to get into the van, just lift up my leg and get in. I have been driving in higher vehicles for 15 years. Our salesman was Don Seago, a very patient man who answered all our questions, listened well, and applied no sales pressure. We met with Don at one in the afternoon and by the time we looked at what they had on the lot that might meet our needs, talked, went through all the aspects of the sale it was nine thirty at night when we got the keys and he explained the functions of the van. We found Don to be a very personable man. We drove off the lot in the dark of the night and had to pull over on the shoulder of the road because my husband had the car in the wrong gear, we got a phone call and it was Don asking if it was us sitting on the side of the road and if he could come back and help us. I would say he went the second mile. All the staff at the dealership were kind, friendly, and there was a good atmosphere . Follow up was as good as before the sale. Love our van. Carol Kelso More

"A Wonderful Purchasing Experience" My wife and I went by Nissan of Burleson on a Sunday Afternoon just to 'Walk the Lot'. To our suprise, Mr. Robbie Copeland (Sales Asscoiate) met us w My wife and I went by Nissan of Burleson on a Sunday Afternoon just to 'Walk the Lot'. To our suprise, Mr. Robbie Copeland (Sales Asscoiate) met us within three minutes of our arrival. He asked us if he could answer any questions we might have. After explaining the 'Must Have Options' requirements, the Nissan Juke within 12 foot of us contained all of 'Required Options' and more. Furthermore, the Price was reasonable / workable. After 'test-driving' the Juke we three agreed to meet next day at 8:30am in the Dealership to 'do the Details and Finalize the Deal'. Monday morning; the Deal was Done. Mr. Copeland on Sunday had promised 'no hassles, no Sales Games. He and his supervisors kept the Promise. All went smoothly, seamlessly. By far the BEST car buying experience my wife and I have ever "endured"... The Finance phase was wonderful, Miss Moore was not only Professional but Personable. From START to FINISH it was all Exceptional !!! Thank You . More

very satisfied my wife and i went to burleson nissan to look into trading in our jeep liberty for a better fuel mileage vehicle. our sales rep was ed horton. ed took my wife and i went to burleson nissan to look into trading in our jeep liberty for a better fuel mileage vehicle. our sales rep was ed horton. ed took his time with us, finding out what type of vehicle we were looking for.. ed asked us some questions which were very important, even before we started looking at any type of vehicle.. at the end of the questions, ed came up with one vehicle which would better for us and our needs. that vegicle was the nissan altima.. it is silver in color.. we took a test drive and my wife lori and i (phillip) was very impressed with the vehicle. ed knows the vehicles, very professional, and took his time with us. took me to the shop, introduce me to the shop director, show me the shop bays etc. very impressed.. everyone there was very friendly and helpful. thank you burelson nissan. More