I recently purchased a Kia Telluride at the Burlington
Kia dealership. Overall, my experience was terrible. In summary, it was the least transparent and most deceptive experience I’ve had purchasing a c
Kia dealership. Overall, my experience was terrible. In summary, it was the least transparent and most deceptive experience I’ve had purchasing a car.
My car purchase experience spanned two consecutive days. On the first day I walked out the door with one piece of paper – the window sticker – which had the features and price of the car I was considering clearly spelled out in exchange for my commitment in the form of a deposit.
The following day, I excitedly arrived via a 60-minute Lyft at the dealership eager to be driving home a new Kia Telluride. It would be an understatement to say that I was shocked to see the “new” price of the Kia Telluride had increased by $7,000 from the window sticker I was given the day before, an increase of over 20%. I immediately expressed my frustration and asked to speak directly with the sales manager. Specifically, I wanted to know how I could walk out of their dealership with only one piece of paper clearly stating the specific car, VIN number and price only to show up the next day to a price $7,000 higher with zero discussion (let alone a mention) that the numbers on the paper they gave me were not to be trusted. The closest thing I received to an answer from the Sales Manager was “We can’t let that much profit walk out the door,” which still doesn’t explain why they would intentionally deceive a potential buyer by taking a deposit and giving them a window sticker with fictitious prices.
I reluctantly agreed to purchase the car because I truly liked the car and knew it could take months to even locate a similar car, let alone have to go through any dealership experience again. Burlington Kia certainly used the current market conditions to take advantage of a customer. My experience at the Burlington Kia was nothing short of despicable. It was deceptive, misleading and dishonest. I strongly recommend steering clear of this dealership.