Burlington KIA

Had a poor experience with the former service manager, Frank, and the General Manager, Marcus. As it seems that Frank has been let go, I will focus this review mainly on Marcus. After Frank refused t Frank, and the General Manager, Marcus. As it seems that Frank has been let go, I will focus this review mainly on Marcus. After Frank refused to honor a service contract I had with the dealership, yelled at me, spoke down to me, and lied about not maintaining service records, I was unhappy, reached out to the GM, and left a poor google review. Marcus reached out, seemingly trying to help, but never responded to any voicemails I left him over a series of months. It felt like he was just trying to play it up for the internet, with no intention of ever reaching back out. And he never did. The whole experience felt like a huge scam, and this is a dealership that I would not recommend using for purchases and service. More

This review is for the service department, NOT THE SALES DEPARTMENT, I brought my Kia K5 LXS 2021 car in for it's first oil change since purchase Dec. 2021 and Valerie Apple was my service advisor, she was/ DEPARTMENT, I brought my Kia K5 LXS 2021 car in for it's first oil change since purchase Dec. 2021 and Valerie Apple was my service advisor, she was/is TOP NOTCH and with the service she provided me will keep me coming back to Kia Service in Burlington NC. She resolved the issue for me with my car pulling slightly to the left that I thought was out of alignment but it was indeed a new tire on the front left side and recommended rotating the tires to fix the issue and explained why. She also knew why my stirring wheel was making a funny sound when I turned it, so she has ordered the part and we will be replacing it under warranty. I was not aware of the steering wheel issue till I drove the car for a little bit after purchase for it was an impulse by for me while on site having my 2013 Optima oil change and front breaks done. I love the car and once I have these issues resolved and 4 new tires she will be top notch. I would have expected more from the sales department though for it was a "certified preowned" car that I purchased, I will leave that to my second review, bottom line is Kia Service Department in Burlington I HIGHLY recommend, ask for Valerie Apple!! More

Paul was efficient, friendly, and helpful. I would buy there again.A great experience today. I would buy there again.A great experience today. More

One of the worst dealerships I’ve bought from. Salesman was slimy as usual. Made the deal and I had to leave so I left my wife there to finish up and drive the new car home. As soon as I left they Salesman was slimy as usual. Made the deal and I had to leave so I left my wife there to finish up and drive the new car home. As soon as I left they somehow went up $12 a month. They knew my wife was stranded and didn’t have a way home. They didn’t leave me with a temporary registration. So then I moved to a different state and they were supposed to send it to me and they told me they would overnight it and they did not. Now my plates are expired and I called again and they said they would overnight again. So I’m still waiting on that. More

I am so pleased that the salesman, Lance Lightner, who sold me my 2010 Kia Soul is still working at Burlington Kia! I just purchased my 4th Kia vehicle. Lance is patient and thorough. Thank you so much L sold me my 2010 Kia Soul is still working at Burlington Kia! I just purchased my 4th Kia vehicle. Lance is patient and thorough. Thank you so much Lance and Burlington! More

At first I was skeptical of how long the process will take but with the professionalism of sales man "Monty" and his impeccable approach to his work he went up n beyond giving me the best guidelines and take but with the professionalism of sales man "Monty" and his impeccable approach to his work he went up n beyond giving me the best guidelines and experience from my walk-in till driving off the lot, i give a 👍 and I highly recommend KiA with their outstanding staff team. More

We walked in intending to look at some vehicles and then go to another dealership but we met Mike our salesman who was courteous, respectful and above all knowledgeable about all makes and models of vehicle go to another dealership but we met Mike our salesman who was courteous, respectful and above all knowledgeable about all makes and models of vehicles. We were about to walk away because they did not have the color we wanted in our price range and Mike Slawinski our salesman talked to his manager and made us a deal on a brand new upgraded Kia Sportage 2023 that blew us away. This car is absolutely mind blowing to us. We can’t thank this dealership, Burlington Kia enough for the job they did for us. Thank you Mike and we will definitely be telling our friends and relatives to go to this dealership in particular. More

Gary Abrams is the best! I highly recommend Burlington Kia and Gary Abrams he does a great job he made sure I was 100 percent satisfied with the whole vehicle purchase proce I highly recommend Burlington Kia and Gary Abrams he does a great job he made sure I was 100 percent satisfied with the whole vehicle purchase process and making sure the cross bars were correctly installed! If you need a vehicle come see Gary Abrams at Burlington Kia! More

Gary Abrams is the best! I had such an amazing experience with Gary Abrams helping me to purchase my 2022 Kia Sportage Night Fall Edition! He made sure I was 100 percent sa I had such an amazing experience with Gary Abrams helping me to purchase my 2022 Kia Sportage Night Fall Edition! He made sure I was 100 percent satisfied and made sure my cross bars were installed accurately! If you need a vehicle I recommend going to Burlington Kia and seeing Gary Abrams! More