Burlington Volkswagen
Burlington, NJ
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I previously had posted a five star review on another site based upon my experience purchasing a new car in November 2021. David Pittman was still great and this review is no reflection of my experience site based upon my experience purchasing a new car in November 2021. David Pittman was still great and this review is no reflection of my experience with him as a salesman. That being said, my experience with the service department has been nothing but absolutely miserable. In less than a year of owning my 2022 Taos, a faulty wiring harness caused the emergency brake to slam on while driving. I found that out while driving home northbound on 95 at night. After nearly getting rear ended several times on a major highway, I got it home and to the dealership the next day. I was thankfully provided a loaner, and a few days later my car is back. Fine. Next with less than 17,000 miles, the rear brakes and rotors went. Even more incredulous, the service rep acted like this was completely normal. And hey, at the time, it WASN’T covered under warranty at the time (later on VW did extend the warranty and it was reimbursed, although that was a bit of a hassle) Further down the line, the fuel injectors went. I believe it was at this point their service department told VW’s customer service that I chipped the engine to bypass the governor. I had to jump through hoops to get that resolved. Apparently they had mixed me up with another customer. September 8th 2024 I bring my shop in due to a check engine light coming on. At this point I have less than 44,000 miles on the car. After paying for a rental on my own for two days (despite selecting to pay for a “rental fee” on their online form), I was provided a loaner. Next, I was first told by the service rep, Flo Nahrgang, that they were waiting on parts. This took about two weeks before I was told in writing that the parts arrived. Then I was told that their service tech working on the car was sick and they’d need more time. Some additional time passes. Then they just stopped answering me all together. I started reaching out to other people at the dealership and I received no response. It is now Monday, October 7th. After responding to emails to no avail and leaving voicemails for various staff members, I figured I’d give one last call to the service department just before 5pm. The receptionist transferred me to Jim Gallagher, the service manager. I explained I’ve been waiting on an update on my car for a few days and we were 30 days in from when the car was dropped off. He explained with a chuckle that Flo, the person I’ve been dealing with, has since gone on vacation in Scotland. He then told me that they were still waiting parts and promised an update tomorrow. So all in all, here I am a month later without my car. I’ve gotten conflicting stories from their service team members and this whole experience has convinced me to never buy a VW ever again. More
[ Deceitful] Car was in an accident was not told about it ! Call to talk to the owner no call Back Thanks Melvin . Beware Below Average Dealership whatever it takes to a sale it ! Call to talk to the owner no call Back Thanks Melvin . Beware Below Average Dealership whatever it takes to a sale More
Thank you David Pittman at Burlington VW Rt 130 for making it happen. I wanted a Tiguan 2.0ts and he made the whole process a piece of cake. "Today was a good day." making it happen. I wanted a Tiguan 2.0ts and he made the whole process a piece of cake. "Today was a good day." More
AJ helped me find the vehicle I was looking for and made the whole process easy and painless. Everyone there was friendly, helpful and professional. the whole process easy and painless. Everyone there was friendly, helpful and professional. More
Service department is inept & unhelpful. Purchased a new ID4 from them (at MSRP). Had issues within 2 weeks after making it undriveable. Service Department refused to even look at the car for 2 weeks and ID4 from them (at MSRP). Had issues within 2 weeks after making it undriveable. Service Department refused to even look at the car for 2 weeks and wouldn’t provide a loaner for at least another 4. VW Corporate finally found me a different dealer to take the vehicle to who has treated me well and provided me with a service loaner. I will never buy another car from this dealer again & suggest you don’t either. More
Melvin went out of his way to find us the Atlas we wanted,Melvin treats you like family,Upbeat and super nice He is the General Manager and does a great job that's why this is our second atlas,Theo wa wanted,Melvin treats you like family,Upbeat and super nice He is the General Manager and does a great job that's why this is our second atlas,Theo was also nice to work with and followed up with me a few days later,If you are considering a Volkswagen stop in and see these guys. More
Got my new Volkswagen Tiguan in Burlington VW I have a great experience with Steven Taylor he knew exactly what I want I left with my new car can’t be more happier. Thanks Steven great experience with Steven Taylor he knew exactly what I want I left with my new car can’t be more happier. Thanks Steven More
Awful customer care, shipped broken parts-no refund after email, chat, phone calls and pics-avoid them and their VW Vortex associates at all costs’! email, chat, phone calls and pics-avoid them and their VW Vortex associates at all costs’! More
Awesome Experience My experience at Burlington Voltswagon was very good today My salesman Dave Pitman which he was my salesman before a couple years back was very awesom My experience at Burlington Voltswagon was very good today My salesman Dave Pitman which he was my salesman before a couple years back was very awesome today so me a 2019 Jetta that I am very happy with it got me a good deal and I am very grateful he is the best he deserves to be employee of the year More
Got an email confirmation of a price to perform an oil change it was $20 more when I had the service completed and they offer me an eight dollar coupon on my next service are you kidding me told them and change it was $20 more when I had the service completed and they offer me an eight dollar coupon on my next service are you kidding me told them and show them the email they didn’t seem to care they still charge what they want to very unprofessional More