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Burlington Volkswagen

Burlington, NJ

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215 Reviews

4500 Route 130

Burlington, NJ

08016

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Showing 215 reviews

April 18, 2012

Extremely poor service as failure to repair a problem with the check light even $2,000 later in repairs and vehicle not put back together properly. Although we have had a good relationship with a good r More

by ljadjusters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager and service members
Apr 30, 2012 -

Burlington Volkswagen responded

When we first diagnosed the vehicle it needed a mass air flo sensor, the customer declined the repair.When the mass air flow sensor is bad it tends to dump excess fuel into the cylinders, when this occurs it all cannot be burn't off so fuel ends up in the exhaust system. When the fuel makes it to the exhasut system it makes other components malfuntion like the oxygen sensors and the cataletic converter. So we replace the oxygen sensor and cleared the trouble codes and roadtested the vehicle and no codes cam back. The engine light came on again and codes did show up for the converter that is why we suggest replacing it. The dealership offered to absorb the labor to install the converter a $255.00 labor job. We cannot forsee what is going to happen next to a customers vehicle we can only repair the items it needs as the vehicle comes in with concerns. Burlington Volkswagen

April 06, 2012

San was very informative and helpful in my search for a new VW Jetta. He made the test drive a fun experience and I would highly suggest him to anyone looking for a new vehicle. I was able to relate to San More

by linda.krw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Krwawecz
April 02, 2012

Jeff was great to work with, made the purchase very easy and painless. Car was perfect and filled with gas. Financing deptartment made loan paperwork easy. More

by cotner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 31, 2012

I had a really nice experience today at burlington volkwagen with my Dad. Christian greeted us as soon as we walked in the door on this cold, rainy day! He was warm,friendly and extremely knowledgeabl More

by Masonmichele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Cerrone, Christian Cerrone
March 31, 2012

Great dealership with professional service. Christian Great dealership with professional service. Christian Cerrone was extremely knowledgeable, friendly, courteous and, most of all, NOT pressuring in More

by Elindros97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Cerrone
March 30, 2012

christian was very helpful and respectful. he listened to all my wants and needs and made my time and experience at burlington volkswagen incredibly comfortable and easy. he even helped walk me through getti More

by cmleigh10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Cerrone
March 29, 2012

This was my second lease at the Burlington Volkswagen dealership and I could not be happier with the service!! They were willing to work with me - and my budget - to get me into the car I wanted. Thank More

by longoke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Cerrone
March 23, 2012

The Salesperson Joe was friendly and courteous and the sales manager was open minded to work with you. All in all it was a pleasant experience. More

by youhousj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 22, 2012

I greatly appreciated the assistance received by Joe. I came in after coming across a used car on their website that I was interested in. Joe was very friendly, knowledgeable, and easy to work with. He u More

by druna76
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Benasutti
March 19, 2012

I have nothing but great things to say about Burlington VW. Especially regarding Christian Cerrone in particular. I called the dealer on a Friday and spoke to Christian. I told him that my credit was not More

by shereen7462
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Cerrone, Christian Cerrone
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