Burns Chevrolet Cadillac

Awesome! Best customer service I've had from a car dealership in a very long time! Service department took very good care of my car and my needs Best customer service I've had from a car dealership in a very long time! Service department took very good care of my car and my needs More

Dream car Andrew. Mueller made my care buying experience a complete pleasure. He was very personable. My husband bought a 2017 Silverado and was very pleased wi Andrew. Mueller made my care buying experience a complete pleasure. He was very personable. My husband bought a 2017 Silverado and was very pleased with Andrews service, we will both highly recommend Burns and Andrew in the future. More

Warranty service These people go out of their way to make sure your time there is pleasant! David Stone, at check in, is the best!always want the customer to be satisf These people go out of their way to make sure your time there is pleasant! David Stone, at check in, is the best!always want the customer to be satisfied! More

Great customer service They really worked with me on the price and keeping in contact with me until the truck was ready for me to pick up Will definitely be back to purcha They really worked with me on the price and keeping in contact with me until the truck was ready for me to pick up Will definitely be back to purchase my wife's vehicle. More

Prompt, accurate and efficient Schedule diagnostic was quick. When I arrived for my appointment in the service department, David Stime processed me quickly and informed me in detail Schedule diagnostic was quick. When I arrived for my appointment in the service department, David Stime processed me quickly and informed me in detail of the results of the diagnostic results including a point by point printed list of work needed, labor and cost per issue. David explained the assistance programs offered by Burns and his thorough professional friendliness makes me want to go back for more. Thanks, Malcolm More

Warranty work for 2007 Suburban LTZ Brought my 2007 Suburban LTZ in for a few miscellaneous items needing repair. I purchased the used vehicle from Burns back in 2013 along with extended Brought my 2007 Suburban LTZ in for a few miscellaneous items needing repair. I purchased the used vehicle from Burns back in 2013 along with extended warranty (also from Burns). The warranty has served me well with great coverage, along with fantastic accommodations from Burns when service was required. My most recent visit (Oct. 2016) required inspection from warranty inspector considering amount of work needed (ie; cruise control, rear hatch motor, sway bar bushings, etc.). Although warranty inspection is 24-48 hrs., inspection was complete within 24. Burns provided me everything documented within my warranty coverage (which I thoroughly investigated prior to purchase). No disappointing surprises! I was provided a loaner vehicle immediately along with daily updates of ordered parts and/or progress of repairs. Once complete, I received immediate notification for pick-up. Once again, no surprises. Warranty deductible and non-warranty cost were exactly as stated from my Service Consultant (Chris) when vehicle entered service department. Chris has been my primary contact over 3 warranty service visits in three years. Great experience every visit. My Suburban has been worth every dime invested and Burns has been a large contributor for my vehicle performance/longevity at great value. More

The Great Mr James L. Ford I would like to thank Mr. James L. Ford for his great work for selling me a great car. A 2013 Chevy Impala. I came to Burns Chevrolet three days strai I would like to thank Mr. James L. Ford for his great work for selling me a great car. A 2013 Chevy Impala. I came to Burns Chevrolet three days straight to decide my options on a great car and a car that will fit my budget. During the entire three days. Mr. James L. Ford was very helpful, honest, and caring. Three things I look for in a car salesman. Mr. Ford got me the best deal available and a great monthly payment. I will referred many of my family and friends to Burns Chevrolet and to work with Mr. James L. Ford. He deserves the employee of the month of October and he haves my vote. Lavell McAbee Charlotte NC More

Going the extra mile! What a great group of folks to work with. After multiple bad experiences with the Charlotte Chevy dealerships I took a short drive across the border t What a great group of folks to work with. After multiple bad experiences with the Charlotte Chevy dealerships I took a short drive across the border to find the perfect fit. Tony answered all my questions and went out of his way to get exactly what I wanted. I highly recommend Burns and will definitely use them for my future purchases! More

Great Value! Purchased new vehicle 3 weeks ago and it was so easy. No Hassell!! Had another serviced this week and had a great experience! Highly recommend Burns C Purchased new vehicle 3 weeks ago and it was so easy. No Hassell!! Had another serviced this week and had a great experience! Highly recommend Burns Chevrolet! More

Recent Vehicle Purchase, Great Experience I was looking for a certified pre-owned lowish mileage Suburban and located one at Burns Chevrolet. I went to the lot and looked the vehicle over and I was looking for a certified pre-owned lowish mileage Suburban and located one at Burns Chevrolet. I went to the lot and looked the vehicle over and no salesperson approached me my first visit. I went back again a couple of days later and was matched up with Andrew Mueller by the receptionist. Although it was almost 100 degrees outside, Andrew took let me take my time opening and closing doors and compartments, and answering questions. He moved things along at a pace that was comfortable for me without pressuring me to sign this and that and let me come to the decision of purchasing at my own speed. I truly appreciated this and also the fact that Andrew followed through with everything we agreed on in a timely manner. So far I am tickled with my new-to-me Suburban and would have no problem at all sending someone to see Andrew and let him help them with their vehicle search. More