Dealer Reviews
Service Reviews
Cars for Sale
Log In
All Salespeople
Sales Department
Burns Ford
Lancaster, SC
337 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Filter Reviews by Keyword
By Type
337 Reviews of Burns Ford
October 06, 2017
Grade A Deal and Customer Service at Burns Ford!!! I reviewed their web site and found a vehicle I wanted to look at. They were very forthcoming with all information. Were quick to respond and when it I reviewed their web site and found a vehicle I wanted to look at. They were very forthcoming with all information. Were quick to respond and when it came down to making the decision to buy were very low pressure easy to work with. They put in the time and effort to assure a great deal. In the end I would rate the Customer Service above any other experience I have had buying a car previously. Nothing has ever been as enjoyable as working with Jodi, Freddy and the rest of the hard working courteous staff at Burns Ford. More
by LeonJRice
Employees Worked With
Jodi, Freddy Ivey
Helpful May 26, 2017
Recent Mustang Service Every time I bring my Mustang in for service the people are quick to respond and courteous. They go out of their way to explain any issues and to answ Every time I bring my Mustang in for service the people are quick to respond and courteous. They go out of their way to explain any issues and to answer all questions. On this visit I had a slow leak on one of the tires and the guys in the back searched meticulously until they found the culprit - a very small slit in the rim of the valve. It was quickly replaced and I was on my way. I'm on my second vehicle with Burns Ford and don't anticipate switching. Robert Burns and his team are a pleasure to work with. More
by E&K
Employees Worked With
Robert Burns, Freddy Ivey, Seth Miller
May 21, 2017
Third vehicle I have bought from Burns Ford.. love my SUV!!! I love my vehicle... Burns Ford is the only place I would buy my vehicles from. This is my third one from there . Really like Carl and Freddie. Best I love my vehicle... Burns Ford is the only place I would buy my vehicles from. This is my third one from there . Really like Carl and Freddie. Best all around!!!!!! More
by Mustang14
Employees Worked With
Freddy Ivey, Carl Raffaldt
January 31, 2017
Oil change The service department takes care of your car. You know it's gonna be done right when you get done. (Takes a little longer than I like). The service department takes care of your car. You know it's gonna be done right when you get done. (Takes a little longer than I like). More
by bargainbug
Employees Worked With
Al Twedt, Tim Chandler, Seth Miller
October 04, 2016
BEST FORD DEALERSHIP ONLY FORD DEALER MY BROTHER AND I DEALER WITH. GIVE THE BEST AMAZING DEALS. PURCHASED THREE VEHICLES FROM BURNS FORD. SUPER DUTY, EXPLORER , FOCUS, TH ONLY FORD DEALER MY BROTHER AND I DEALER WITH. GIVE THE BEST AMAZING DEALS. PURCHASED THREE VEHICLES FROM BURNS FORD. SUPER DUTY, EXPLORER , FOCUS, THANK YOU MR. ROBERT BURNS , DANNY PHILBECK, AL TWEEDT, BRIAN HEFFERNAN, SETH MILLER. ART H. MICHAEL H. More
by Hirt
Employees Worked With
BRIAN HEFFERNAN, MR. ROBERT BURNS OWNER, Al Twedt, Danny Philbeck
August 23, 2016
great guys and work After being taken by another dealer...they were honest and gave me options. I would recommend them. They are honest and did great work why wouldn't yo After being taken by another dealer...they were honest and gave me options. I would recommend them. They are honest and did great work why wouldn't you. Awesome thanks for helping me and making me feel like you cared about my concerns. More
by Doreen E
Employees Worked With
Also Dennis was a great help., Tim Chandler
June 28, 2016
Love those Guys! Robert, Danny,Freddy,Carl,Kim,Randy, Danny,Seth,Service Department, Mike, and Al are the Best people Burns Ford can ever have! They let me shop ca Robert, Danny,Freddy,Carl,Kim,Randy, Danny,Seth,Service Department, Mike, and Al are the Best people Burns Ford can ever have! They let me shop cars half of the day before I decided......and that is PATIENTS!!! They were not pushy or haggling around me, they were there when I needed them.... BEST SALES, SERVICE AND CUSTOMER SERVICE AROUND! GREAT JOB GUYS! More
by LOVE THE STRAIT DRIVE
Employees Worked With
Al Twedt, Freddy Ivey, Kevin Padgett, Brian Heffernan, Carl Raffaldt, Seth Miller, Danny Ferguson, Randy Roberts, Ricky Lane
June 21, 2016
Awesome All Around! We were looking to purchase a 2017 Ford Escape. We tried to purchase through 5 other dealers with no luck, it seemed as if no one was eager to sell us We were looking to purchase a 2017 Ford Escape. We tried to purchase through 5 other dealers with no luck, it seemed as if no one was eager to sell us a car. Then we found Burns Ford, and the rest of history! This was the BEST car buying experience we have ever had. There were no issues with buying our new escape, everyone seemed to love their jobs and were very knowledgeable. When we got there to finish up the sale, our car was actually in the showroom...that was pretty sweet. We literally got to drive it out the front door...well, they drove it out the doors but you get it :-) I will definitely refer friends and family to Burns Ford!! Thanks guys! More
by kristenp
Employees Worked With
Freddy Ivey, Carl Raffaldt, Randy Roberts
May 22, 2016
Outstanding Experience I purchased a 2016 Explorer Platinum from Burns. David was clear and upfront with their pricing through e-mail. I shopped around and they beat my loca I purchased a 2016 Explorer Platinum from Burns. David was clear and upfront with their pricing through e-mail. I shopped around and they beat my local dealer on price by enough that I made a 2 hour trip to SC from NC. Although I bought based on price, I was very impressed with the ease and speed of the transaction. Their customer service is outstanding. Randy followed up immediately on my pre-sale questions, and he greeted and helped us right away when we arrived at the dealership. Freddy made the paperwork fast and efficient with no surprises. Seth showed us all the features on the car in full detail. No one knows a Ford product better than this guy! We were in and out of the dealership in under an hour. If you deal with Burns you will be impressed and fully satisfied with all employees. Great job Burns! More
by Tony Lancaster
Employees Worked With
David Dietz, Freddy Ivey, Seth Miller, Randy Roberts
April 15, 2016
Awesome Excellent Dealership Purchased 2016 F350 Crewcab from Salesman Brian got the best price and deal than any other Ford dealers in South Carolina. Mr. Burns and his staff ar Purchased 2016 F350 Crewcab from Salesman Brian got the best price and deal than any other Ford dealers in South Carolina. Mr. Burns and his staff are awesome. Al Twedt & Brian Heffernan are amazing and outstanding. More
by Hirt
Employees Worked With
Al Twedt, Brian Heffernan
