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Burns Honda
Marlton, NJ
1,955 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 01, 2017
oil change, tires rotated, wheel aligned Everyone was nice, friendly and helpful Service was excellent and done on time Mr. James Coyle explained clearly to me everything needed to be done Everyone was nice, friendly and helpful Service was excellent and done on time Mr. James Coyle explained clearly to me everything needed to be done for my car More
by Nguyen
Employees Worked With
James Coyle
November 01, 2017
Always Great Service Service department is excellent, I never have had any problems and they always keep you informed of any situations that develop during their inspectio Service department is excellent, I never have had any problems and they always keep you informed of any situations that develop during their inspection of your vehicle. I find everyone at Burns to be very honest and friendly! More
by smartguy bob444
Employees Worked With
Don Simms
November 01, 2017
follow up from initial service visit John McKeen and Manager Eric listened to my concerns and worked to resolve my problem. I will be back to see both if the check tire pressure light co John McKeen and Manager Eric listened to my concerns and worked to resolve my problem. I will be back to see both if the check tire pressure light comes on again. thank you both More
by prehmann
Employees Worked With
John McKeen
November 01, 2017
A painless experience and a fair deal. This was one of the most stress free buying experiences we have experienced. This is our 6th Honda, and Rick Erb was more than patient as we test dro This was one of the most stress free buying experiences we have experienced. This is our 6th Honda, and Rick Erb was more than patient as we test drove four different cars. Have and will continue to recommend Burns. More
by mark
Employees Worked With
Rick Erb
October 31, 2017
Excellent experience. This was a smooth and hassle free visit and I was out and on the way in less time than expected. The cost was also reasonable. This was a smooth and hassle free visit and I was out and on the way in less time than expected. The cost was also reasonable. More
by EGM
Employees Worked With
Robb Regan
October 31, 2017
Recall notice and service Today, as always the service department representatives John and Nicole were very courteous, competent, informative and efficient. Always a pleasure. Today, as always the service department representatives John and Nicole were very courteous, competent, informative and efficient. Always a pleasure. Most of all I always feel confident that Iget an honest evaluation of service requirements. More
by Njsailor
Employees Worked With
John McKeen, Nicole Judd
October 31, 2017
New Honda Ridgeline Great service. Easy to deal with. Very responsive. I would highly recommend Burns Honda and Karl Utz to anyone in the market for a new truck or car! Great service. Easy to deal with. Very responsive. I would highly recommend Burns Honda and Karl Utz to anyone in the market for a new truck or car! More
by MJ1957
Employees Worked With
William Bianco, Ron Marchesani, Karl Utz
October 31, 2017
Amazing No matter if I come in happy, frustrated, or worried Honda Burns are always there to help every step of the way. Great experience to have!!! No matter if I come in happy, frustrated, or worried Honda Burns are always there to help every step of the way. Great experience to have!!! More
by sharondm
Employees Worked With
Adrian Thomas
October 31, 2017
Great service! I always get great service at Burns Honda. The staff is friendly and listens to what my issues are. While I was bringing my car in for a normal mainte I always get great service at Burns Honda. The staff is friendly and listens to what my issues are. While I was bringing my car in for a normal maintenance visit , I also had an issue with the hands-free coordination with my cell-phone. My service representative, John, really listened and helped me deal with the technology. More
by susan-CRV
Employees Worked With
John McKeen
October 31, 2017
Consultative Car Buying Experience - "I'll be Back" After countless Internet searches on the perfect car, endless YouTube videos on potential makes and models from every manufacturer, and hours and hour After countless Internet searches on the perfect car, endless YouTube videos on potential makes and models from every manufacturer, and hours and hours of flipping thru Car Dealership websites I landed on the 2017 Honda Civic Hatchback EX L NAV with Honda Sensing as the right fit for me. First step complete. I then soon realized that right around the corner from my work was a Burns Honda dealership that had the exact model I was interested in down to every last option I was looking for. A few days later I came into Burns unannounced after work off the street with no appointment and I was greeted by the front desk with a smile and then quickly aligned within seconds with what would soon become 'My Guy' for all things Honda. Now 'My Guy' has a name - Brian Young and he deserves to be called out for the great consultative approach he provided on my new car buying experience as I was new to the Honda brand coming off a Toyota Prius. Brian understood that I was really focused in on a single vehicle and he affirmed the decision I arrived on from the outset, and you could tell Brian gets pumped up about this car in particular and how it feels to drive it. Soon after a walk around of the car, I knew that Brian was a student of Honda, he really gave me the lesson of this particular car and all the amazing features, and there are a ton of features. We sat in the car and talked about it for a good 15 minutes, pairing the phone, going through all the next gen features. Brian walked me through what he knew from his personal car about the features in common and how he used them in real life in everyday situations. We then took it for a drive and I knew from that point this was my car, we just needed to come to that mutual agreement of terms and that is where I felt that Brian was also excellent with his approach, as this can potentially be a contentious dance between a dealer and potential buyer if handled incorrectly. I can imagine that people can walk away with a new car, but feel as though they were 'had' in some respect, uncertain. I didn't get that feeling at all as we went through the process and got into the details. We quickly moved to an agreement of terms on the purchase price that I felt was very good ground for both myself and Burns. After the process was complete and the financing in place, car detailed, insurance, etc... the dealership had closed due to my late arrival! Everyone was great and I never felt rushed as we worked toward getting me in my new car and on my way after hours. After it was all said and done Brian stood after in the lot with me in the car and we then went through every single setting and menu in that car as Brian wanted to make sure this was setup for me the right way. Brian would ask me a question about the setting, give his perspective and then we would decide how it would best be set for me. He knew that the chances were good if not setup then, I could be driving away and risking a behavior I didn't expect from the car and he didn't want that. Overall I couldn't have asked for more, I know my car inside and out because of Brian, I am a walking billboard for Honda and Burns, and people love my car and when I get asked where I bought it. I give my best elevator pitch for Brian, and tell them I have "A Guy" at Burns. Cause I do. On the nuts and bolts side of the equation, Honda quality shines in the 2017 Honda Civic Hatchback. The amazing handling and feel to the ride are top notch, and you just cant beat the amount of technology and safety in the car, its head and heels above in my opinion at the price point. And I have the confidence that this quality and feel are there for the long haul, these aren't just some token of the first 30,000 miles, this car is put together for the long haul. Its a Honda, they run forever, everyone knows it. Kudos to Brian Young, Burns, and Honda on a great experience! To quote Arnold - "I'll be back" More
by 17CivicHatch4Life
Employees Worked With
Brian Young
