Burns Honda

Mike Dibiaso was great. Great service, efficient process of getting our lease taken care of. Will definitely be back to burns Honda and will work with Dibiaso again. of getting our lease taken care of. Will definitely be back to burns Honda and will work with Dibiaso again. More

I started email contacts with Ed Altman late last year. He was very helpful in finding the exact 2013 Honda Civic Hybrid I wanted. Other dealers said that I might have to wait 2-3 months to get one, as th He was very helpful in finding the exact 2013 Honda Civic Hybrid I wanted. Other dealers said that I might have to wait 2-3 months to get one, as they were not making many this year, since they were coming out so late. Ed was honest and didn't try selling me a bunch of items I didn't want or need. We had phone calls along the way and emails and he was able to find me the only car in the Tri-state area that matched what I wanted. The amazing thing about that, is the cars just came out a few weeks ago. Other dealers totally ignored me, asked if I wanted a 2012 instead, kept calling me during my busy season, etc. Ed and Mitch gave me the right amount of calling and emails. Mitch was there for the assist, even when I was getting upset about other dealers' treatment of my wish to purchase this car. They respected my busy season, yet got me the car in less that 2 weeks after I made the deposit on a holiday! There are still followups after the sale, too. I really appreciated that they were so fast and efficient at the time I had to spend at the dealership. I spent maybe 2 hours over the 2 times I was there, and I had been used to four hour visits at another dealership. Ed even helped arrange for my buyer to get the front bracket put on her 2005 HCH, while I was there completing my purchase. I like that they are offering Online Garage, so I can keep track of repairs and maintenance of my new car. More

EXCELLENT, EXCELLENT DEALERSHIP!!!! I couldn't recommend this dealership enough. They helped me through some rough times with dealing with another dealership that was committing fraud on me... I w recommend this dealership enough. They helped me through some rough times with dealing with another dealership that was committing fraud on me... I was there day in and day out, they worked all day and night to help me, they gave me their personal cell phones, legal advice and were there for me through the whole way! Something that I never would have expected from a car dealership! They did not have to do the things they did for me, they went over and beyond!!! I will ALWAYS Purchase my cars from them!!!!! AWESOME, AWESOME AWESOME! And not to mention the name behind the people! Cant beat a Honda.. Thank you again Harry, Don and Ray for all your help!!! Hope you all are doing well! More

Low to no pressure -- amazingly receptive and friendly. Super affordable and crystal clear lease terms and conditions. Highly recommended. Ask for Adam Wjonar and you will not go wrong. Super affordable and crystal clear lease terms and conditions. Highly recommended. Ask for Adam Wjonar and you will not go wrong. More

The buying experience at Burns was better than any other dealer I had visited. My sales person Ron was easy to deal with and was very straight forward in the negotiation process. The value I received from dealer I had visited. My sales person Ron was easy to deal with and was very straight forward in the negotiation process. The value I received from Burns far exceeded another Honda dealer I visited. This is an honest dealership that stays with the customer after the car is delivered. This was evident when I had an administrative problem with paperwork after the sale. Tony Stone, sales manager and Jim McCormick General Manager took my phone calls and worked tirelessly until the problem was resolved. Both Tony and Jim kept me informed of the progress they were making. Anyone can sell you a car, it's what they do after the sale to assure customer satisfaction that counts. Thank you for a good buying experience. More

I decided on a whim to see about purchasing a car. I had never been to nor ever purchased a car from Honda before. I went to the dealership at 3:30 pm on a Saturday. Joey was my Sales Consultant. I was up never been to nor ever purchased a car from Honda before. I went to the dealership at 3:30 pm on a Saturday. Joey was my Sales Consultant. I was upside down in my car and wasn’t sure if I would be able to purchase another car. But after 5 hours (and that was pretty good time considering it was a Saturday), I drove away with a brand new car. This was my first purchase of a Honda. Joey was extremely patient with me, as I hounded him with every imaginable question possible. I wasn't even sure what kind of car I was intersted in, but with Joey's help, he found something that was perfect for me. He was able to get me out of my car and into a brand new Civic Coupe. This was my 7th or 8th purchase of a car and this was absolutely one of the BEST experiences I have ever had at a dealership. There was not a lot of haggling of the price, as I told Joey what I was able to pay and they got it there. Nicole McNamee, Business Manager, stayed until 8pm to ensure I was able to leave the same day with my car. All the paperwork was gone over very carefully and with great patience. At the end of the purchase, there were even hugs given all around. Since I purchased my car, I have received 3 calls from Joey. Two to make sure I was happy with my car. The third to let me know my tags were in. I even received a call from a Manager; don’t remember his name, to see how I was enjoying my car. I also received a number of follow-up emails and 2 surveys. To some people that might seem like a lot and possibly annoying, but this to me showed awesome customer service and follow-up. Again, I have purchased many car thought out the years and have never received follow-up like this, and for me, it’s appreciated. The likelihood of my purchasing another car from them, on a sale of 1-10, is an 11. Great job Burns for your customer service and truly making me feel like you care about your customers. Kim R. More