Burns Honda

It was a pleasure to have my car serviced at Burn’s Honda. I always get great service at this dealership! Rob Reagan is always so nice and super helpful! Love working with him! ☺️ Honda. I always get great service at this dealership! Rob Reagan is always so nice and super helpful! Love working with him! ☺️ More

Always can rely on good customer service. Also, appreciate the technician working on my car. Also, appreciate the technician working on my car. More

The service department specifically Alex Bradley was phenomenal. They took care of my car right away, and we found another problem had me back that afternoonThey took care of my car right away, I would phenomenal. They took care of my car right away, and we found another problem had me back that afternoonThey took care of my car right away, I would’ve found another problem, had back that afternoon to correct the issue . Alex Bradley is the best service advisor ever.! More

Respectful, honest, and will try their best to meet your price. Couldn’t be happier price. Couldn’t be happier More

Always have a great experience and outcome when dealing with Alex Bradley Always helps me with with what I need done with Alex Bradley Always helps me with with what I need done More

Awesome experience. Truly professional and friendly. I plan to buy another car there next year. Thank you Truly professional and friendly. I plan to buy another car there next year. Thank you More

I stopped into Burns Honda with my daughter since she was thinking an Odyssey minivan would be a great vehicle for her growing family. Initial impression of the dealership was a well-organized, bright, clean thinking an Odyssey minivan would be a great vehicle for her growing family. Initial impression of the dealership was a well-organized, bright, clean sales floor with a friendly staff. Man was I wrong! Our salesman was the archetypal fast-talking, lying, cheating, greedy, selfish dude who is single-mindedly focused on moving the cash out of your pocket into his pocket. He could explain, with some degree of accuracy, the variety of trim levels available on the Odyssey. But that's where it ended. He couldn't explain the difference between a Honda Certified Pre Owned vehicle and a "Q" Pre Owned vehicle (I'm not sure if it was "Q" "cue" or "queue" because he was flailing around trying to explain the difference). My guess the "Q" means questionable! It was like pulling teeth to get the cost of the vehicle. He showed us this beat up "Q" Odyssey (which he couldn't answer the question "will this bumper damage be repaired?") and a new minivan. Then he places in front of us the cost of financing the "Q" versus leasing the new minivan. This is the oldest sleaze bag tactic ever! The snake oil salesman doesn't disclose a total cost of ownership but rather just a monthly payment. He then structures the terms of the agreement so it appears the new minivan is the better deal because of the lower payment. But in 36 months you have nothing except an expired lease! Additionally, Burns Honda is an old fashion business model with various layers of approvals to close a deal. They want you to sit there for hours while the salesman runs around the dealership doing everything he can to get you the best possible deal. Someone in leadership doesn't understand almost every customer under 75 years old has a smart phone and is fact-checking every dull witted cliché spewed by salespeople. In the end we walked out. I just could not stand hearing anymore xx! My advice, if you shop this dealership do your homework before stepping inside, research your vehicle on the internet, know terms of an auto loan from your bank or credit union, if you are US military active duty, retiree, reservist, National Guard or a dependent ask about the Honda Military Appreciation Offer salutes your military service by offering you a savings of $500 toward any new Honda (which they claim no one ever heard of this program), be prepared to spend hours purchasing a car but most importantly believe nothing told to you! Have your phone in hand and fact check everything. More

We took our daughter’s car to another Honda dealership in New Brunswick two times and they couldn’t figure out what the problem was. We had the car towed home for the same problem. We took it to Burns Honda New Brunswick two times and they couldn’t figure out what the problem was. We had the car towed home for the same problem. We took it to Burns Honda and not only did they figure the problem out, it was fixed the next morning. Burns Honda was very efficient and great to deal with. Our next Honda will be bought from Burns Honda. More

Michael took great care of my car. He let me know exactly what it needed. He also was able to fix a problem I had with my dashboard going in and out. It was a great visit to the ser He let me know exactly what it needed. He also was able to fix a problem I had with my dashboard going in and out. It was a great visit to the service department. More

Efficient and friendly. Done when they told me the car would be done. Really appreciated. Done when they told me the car would be done. Really appreciated. More