Burns Honda

My 2nd worst experience I was looking to buy a new Honda Odyssey and since Burns Honda is less than 5 miles away, I thought of giving them a try for the second time. My exper I was looking to buy a new Honda Odyssey and since Burns Honda is less than 5 miles away, I thought of giving them a try for the second time. My experience with Burns for the first time in 2009 was awful and it had been 9 years already so I thought things would have changed by now. But I was completely wrong. I was told by sales rep. that they want my business since I live in the same town as they are and that they would do whatever it takes to earn local businesses around. As they said, I did my research and got quotes from two dealership that were extremely low. I took these quotes to Burns Honda on Monday (06/18/2018) and not to my surprise, the sales rep. Michael Dibiaso refused to match the lowest quote. He agreed to match the quote that was second lowest and told me that I am getting that price only if I buy enhancement package from them. This was not mandatory before and now since I bought another quote, Mike mandated it. Burns Honda's enhancement package included wheel locks ($87), splash guards ($104) and trunk tray ($114), a total of $305. They were mandating me this package for $595, which was double of what their prices are on Honda official accessories website. This place is a total rip-off and I advise everyone to look around for other dealership. I wish there was a feature to upload photos so that I could upload their quote that they gave me with this enhancement package, but you may refer to my google review for pic of the quote. Mike, instead of convincing me, started to bad mouth about other dealerships and tried to warn me about other dealerships. My entire experience was worst and a total waste of my 50 mins of time. They don't keep their commitments and they speak very sweet on phone to get you in. Once you are in, they put all sorts of extra charges and make them mandatory for you to pay. I wish I could put zero stars in this review. I also found out that Burns Honda is not a certified Honda dealer on dealerrater.com. I left Burns Honda and went to another dealership 18 miles away (Davis Honda, a certified Honda Dealer in Burlington, NJ) and the sales guy didn't only match the lowest quote but also beat it by $250. The enhancement kit that they offered (not mandated) was at much lower price than Burns Honda and included twice the accessories at significantly lower cost than Burns Honda. Davis Honda guys were very courteous and respectful and did what they committed to me over the phone. I strongly recommend you to try Davis Honda over Burns Honda on any day for any vehicle. They will not disappoint you. More

Our experience was great! Adrian Thomas took very good care of us from the beginning all the way to the end. Couldn’t have asked for a better salesperson Adrian Thomas took very good care of us from the beginning all the way to the end. Couldn’t have asked for a better salesperson More

Pilot Bought a new Pilot from Ed Altman. Very helpful and attentive. Good experience overall. They were never pushy and answered all questions and reques Bought a new Pilot from Ed Altman. Very helpful and attentive. Good experience overall. They were never pushy and answered all questions and requests. I would recommend them. More

very positive ! James Lalena our sales person was extremely helpful showing us the cars we asked to see and he did not pressure us at anytime which made buying our ne James Lalena our sales person was extremely helpful showing us the cars we asked to see and he did not pressure us at anytime which made buying our new Honda very pleasant. He also made sure we knew how to operate the car before we left for home. More

Car Upgrade Great friendly staff and quality cars! Love my new Honda Pilot! Charlie was an amazing salesman and made everything so simple and easy! Will definitel Great friendly staff and quality cars! Love my new Honda Pilot! Charlie was an amazing salesman and made everything so simple and easy! Will definitely be coming back for all my service and future car needs! More

9th car! This is the 9th car we purchased here. Great dealership! Value relationship and honor their commitments. Total experience was fast and easy and Jim an This is the 9th car we purchased here. Great dealership! Value relationship and honor their commitments. Total experience was fast and easy and Jim and team take the personal touch. Thank you! More

Well Oiled Machine Burns Honda is a well oiled machine. From the sale of my Pilot to the services by the service center. Everything always runs smoothly. I’ve never h Burns Honda is a well oiled machine. From the sale of my Pilot to the services by the service center. Everything always runs smoothly. I’ve never had any problems and everyone has always been very friendly and helpful. You ask a person a question and if they don’t know they make sure you get an answer! I would highly recommend Burns Honda as a top dealership and service center. More

Excellent Service This is our second car purchase at this dealership and we love the service. No pressure! We feel like family when you are there everything is made so This is our second car purchase at this dealership and we love the service. No pressure! We feel like family when you are there everything is made so easy and comfortable. More

New Car Purchase My experience purchasing a new Honda Civic was negotiated without pressure. Both the sales associate and management respectively looked to have me wa My experience purchasing a new Honda Civic was negotiated without pressure. Both the sales associate and management respectively looked to have me walk out of the dealership with a fair deal and a price that all could accept. I was very happy with the purchase I made. More

Buy your Burns Honda from Amanda! Amanda was a very professional and knowledgeable Sales Consultant. She knew the car thoroughly and spent countless hours to answer our questions. Th Amanda was a very professional and knowledgeable Sales Consultant. She knew the car thoroughly and spent countless hours to answer our questions. The Burns Honda experience was awesome! More