I came in for a service per the manufacturers owners manual. After I pulled into the designated service line and stated I wanted a service per the manual I was told I was in the wrong line and needed to go to the express line. Once I was in the express line and requested a service per the manual I was told "we don't do that here". Quickly realizing that I was caught in a stupidity loop, I requested an oil change and decided to move on. I will not be back and instead will find a dealership that can provide service per their manufacturers manual.