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Burnsville Toyota

Burnsville, MN

4.5
1,501 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,501 Reviews of Burnsville Toyota

April 19, 2023

cabin air filter failed. They didn’t replace it they should have. I did it More

by jeannedouglas1831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Apr 21, 2023 -

Burnsville Toyota responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 19, 2023

Delightful experience as usual. Part was in stock and the work completed much faster than expected. Waiting area comfortable with leather recliners and fancy coffee gratis. More

by weeksj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Apr 21, 2023 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 19, 2023

Did not have all the parts replaced on the glove compartment. Had to reassemble when I got home More

by JMPORTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Apr 21, 2023 -

Burnsville Toyota responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 19, 2023

Great-fantastic-knowledgeable - took time and showed us all of the great things about our new toyota, We will buy our next car from Burnsville Toyota More

by JUDYFLYGARE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Marsh
Report | Print
Apr 21, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 19, 2023

Nolan had provided excellent customer service by keeping me updated along with providing a video on what type of service they did. Great service More

by ROACHJOAN622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Christy
Report | Print
Apr 21, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 18, 2023

Great service. Very knowledgeable staff. Very helpful. I had questions about a vehicle because my car was having issues and they had what I needed in stock. More

by ixianfiddlekat1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Report | Print
Apr 19, 2023 -

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 17, 2023

Got a brand new Rav4 from Tyler and he was great. Would buy another vehicle from him. More

by andylinaman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Report | Print
Apr 19, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 17, 2023

Very caring and wanted me to find the vehicle for MY needs not just whatever was the most expensive! More

by ShelbsHartman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Harmon, Caio Evangelista
Report | Print
Apr 19, 2023 -

Burnsville Toyota responded

Shelbs, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 17, 2023

Tyler is a total pro and very knowledgeable! I would highly recommend him to all of my family and friends and will definitely use him again in the future! More

by Michaelj.Moran5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Report | Print
Apr 19, 2023 -

Burnsville Toyota responded

I cannot thank you enough for your wonderful review of Burnsville Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 08, 2023

Josh in sales was great. Follow up from the back end was beyond terrible! They lied about Toyota certification and after 2 months we still have not received our second key! G More

by cabinlife4now
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh in sales was excellent! , Michelle Leick, DAS Admin
Report | Print
Mar 09, 2023 -

Burnsville Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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