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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

March 27, 2024

Great service and fun to see videos of your car getting fixed. They are very accomodating while you wait. More

by DEBGUTZMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Peterson, Jason Colby, Patty Coleman
Report | Print
Mar 29, 2024 -

Burnsville Toyota responded

Hi Deb, and thanks for your kind words! We appreciate our team here at Burnsville Toyota and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I am very happy to hear that this was achieved with you. Thank you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 26, 2024

Clean, comfortable, helpful. Everyone was friendly. No demand to buy. Sales staff was knowledgeable and efficient. More

by safari_steph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Kevin Xiong, Tony Marsh, Matt Christiansen, Jeff Coleman
Report | Print
Mar 28, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business, Steph! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 24, 2024

We have ALL of our car maintenance done at Burnsville Toyota. One "fly in the ointment" this time was that not all of the hubcaps were put back on properly. Fortunately we noticed it before one, or mor More

by MasterBlaster3256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 24, 2024

Been serving my cars here for 30 years and love it like it was the first day. Sean was awesome! Thank You!! More

by xiong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leick, Mike Peterson, Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Kyle Towberman
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

Xiong, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 24, 2024

The service was fast and everyone was very friendly and helpful. Will definitely be back. More

by DKPETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 23, 2024

Needed advice on my 2022 Highlander and Mark took extra time and attention to help me understand my options and the optimal path forward. More

by BADDELEY04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 23, 2024

As always, I’ve had a great experience with Toyota service. They very friendly and professional people - everything was completed timely, as promised. More

by tolik724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 23, 2024

professional good service from all employees. I have all my maintenance completed at Burnsville Toyota More

by ktm2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 22, 2024

I had an appointment and the technician thought I was there for oil change, no clue about my last oil change since they did not look at all records and finally found it when the manager showed up. I. own More

by VINOM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Leick, DAS Admin
Report | Print
Mar 25, 2024 -

Burnsville Toyota responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 22, 2024

I paid over $100 for an oil change on a 2009 Camry! This is outrageous! More

by JILL17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Jill. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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