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Burnsville Toyota

Burnsville, MN

4.5
1,507 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,507 Reviews of Burnsville Toyota

March 22, 2024

I have had a trustworthy experience with this dealership. Scheduling is made easy, the waiting area is clean and comfortable with clean restrooms as well. More

by EFRANZA362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Neil Knutson
Report | Print
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 21, 2024

Our family has purchased and serviced 4 Toyota vehicles here over the past eight years and we have never been disappointed with the sales or service. More

by MLBRUNSVOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Mar 25, 2024 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 21, 2024

The service writer and staff were great. The issue is with the cost. I had a coupon for a $64 oil change and the final bill was $95 with shop charges etc. It seems a little deceptive to More

by QHTINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Admin
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Mar 25, 2024 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 21, 2024

Waited a very long time for service completion. Staff was very nice and fairly informative. Service just took way longer than told or expected with little updates until the end. More

by BMW1494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
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Mar 25, 2024 -

Burnsville Toyota responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 21, 2024

very helpful, proactive and communicative. Worked with my insurance company on my behalf. We will continue doing business with Burnsville Toyota More

by QJBONRUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Mar 25, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 21, 2024

My visit was good sarvice on time waiting that is the best time to there thanks👍 More

by HILAL_SHIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Mar 25, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 21, 2024

It’s very good customer service and they call me and remind me to service my vehicle . Thank you:: More

by ENGIDALEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Mike Quam, Jason Colby
Report | Print
Mar 25, 2024 -

Burnsville Toyota responded

Thank you for putting your trust in Burnsville Toyota! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 20, 2024

My service advisor Connor Knutson was very helpful and gave great customer service. The service on my car was fast. More

by JETT.WALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Mar 22, 2024 -

Burnsville Toyota responded

Jett, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Connor does for Burnsville Toyota and our customers. Hope to see you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 20, 2024

The best, all explanations are clear. One on one attendance, best if you book prior. More

by Nyameme2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rednour
Report | Print
Mar 22, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 20, 2024

Hassle free experience! Explanation on service of clear and what we need to take care o in the future. More

by DAVEROLFING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Sean Giere, Jason Colby
Report | Print
Mar 22, 2024 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us, Dave! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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