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Burnsville Toyota

Burnsville, MN

4.5
1,501 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,501 Reviews of Burnsville Toyota

March 17, 2024

I always got Amazing service and warm welcome. ! I feel like my home ! Good to go there ! More

by Natikiya2018@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Harmon, Janeah Hanson, Josh Fisher, Manny Garcia, Oscar Bastian, Rick Kissner, Tyler Borgen, Joshua Langreck, Patty Coleman, Jeff Coleman
Report | Print
Mar 19, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day, Natikiya! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 17, 2024

Vehicle service is fine. Customer service sucks. I had to go to desk to check on vehicle that had work completed over 45 minutes ago. More

by TGHAEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Najera
Report | Print
Mar 19, 2024 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 16, 2024

Neil was very courteous, patient, professional. He answered all my questions, and solved tech questions. Excellent service! More

by GREYNOLDSMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Mar 19, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your kind feedback about Neil. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 16, 2024

Great job showing listening to what we were looking for and not showing us vehicles which did not meet our wants. Patty did an excellent job of showing us the right vehicle. More

by kklaus085
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patty Coleman
Report | Print
Mar 19, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 16, 2024

David R very customer orientated with great communication skills; fast efficient service with hood coffe and cookies More

by BSING0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David R
Report | Print
Mar 19, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 15, 2024

No sale rep was outside, I was actually shocked by that, yet maybe new guidelines. More

by cindy.lipinski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Report | Print
Mar 18, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Cindy! If you ever need anything in the future or have any questions, please don't hesitate to let us know. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 15, 2024

Neil, the tech that made the great video and the cashier did a great job through the whole process. More

by APB4MRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Mar 19, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 15, 2024

Do not go there for service. You’ll waste your money. You’ll be charge for hours at premium price and they’ll not fix your car for you. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Report | Print
Mar 19, 2024 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department, Tommy. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 14, 2024

Cost is astronomical and they didn't start on my car for 45 min after my appointment time, at which time they came to ask for my keys. I was there for 4 hours More

by CARLY ANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Stibal
Report | Print
Mar 15, 2024 -

Burnsville Toyota responded

Carly, I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 14, 2024

Excellent service they gave me and I would like to recommend to my family and friends is the best place to buy a car More

by FATOUDIBBACHAM1105
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Martinez, Patty Coleman
Report | Print
Mar 18, 2024 -

Burnsville Toyota responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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