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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

March 07, 2024

Very professional service. I have seen the improvements they have made to make a complete service positive experience. I was impressed when I received a video of whatever They More

by FREVELSIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David rednour
Mar 11, 2024 -

Burnsville Toyota responded

We appreciate your input. I am glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 07, 2024

Mark was very friendly and helpful in seeking service and replacement of the part needed. More

by jamas001.jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Mar 11, 2024 -

Burnsville Toyota responded

Thanks for your outstanding review, Jamas! I'm very happy to hear that Mark was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 07, 2024

This is at least the third or fourth new vehicle I have purchased from Burnsville Toyota so obviously I satisfied with the service received here! More

by RWESTMAN
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Larry Lawler
Mar 11, 2024 -

Burnsville Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 07, 2024

The customer service that was provided was excellent and it the service was very efficient. More

by FROEMELTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Drednour
Mar 11, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 07, 2024

Cordial greeting, problem stated clearly after analysis, and I had my car back in 3-4 hours. I was impressed by how quickly my problem was solved. More

by nacho.decker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Mar 11, 2024 -

Burnsville Toyota responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

Charge me for a battery you sold me with say it’s my fault bought another battery it goes bad and says it’s my fault again what am I the battery burglar and your reason for it made no sense but it’s cle More

by WHATYALLWANTTODO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Mario Najera
Mar 08, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

Friendly staff. Explained all repairs with sufficient detail. Video of issues was very helpful too. All around great exp. More

by MNFATS59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Mar 08, 2024 -

Burnsville Toyota responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

Usually very professional and good workmanship . I think short on employees. Recent experience very positive . More

by LORI.J.OBERTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor knutsen
Mar 08, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone, Lori. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

He was really nice and very helpful. I really appreciated that. Thank you for helping. More

by MDANDERSON214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Mar 08, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 05, 2024

Service was quick and David explained things to me so I understood what was happening and what should happen for future services. More

by COURTNEYMP626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rednour
Mar 07, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Courtney! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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