Back

Burnsville Toyota

Burnsville, MN

4.5
1,501 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

Directions

By Type

1,501 Reviews of Burnsville Toyota

December 29, 2023

Disappointed in finance guy, said he'd email, didn't. Loyal customer, no discounts given More

by CPNELSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manny Garcia, Matt Christiansen
Jan 03, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 29, 2023

Poor service, still no answer if a certain service was done. Very frustrating. After sitting in the lounge for almost two hours I noticed a vehicle parked outside that was the same model/color as mine... More

by KRISCHLEBECEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Messar
Jan 03, 2024 -

Burnsville Toyota responded

Kris, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 29, 2023

Great experience—AGAIN! Burnsville Toyota is the only place I take my vehicle for service. More

by Jcmycar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Jan 03, 2024 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 28, 2023

I liked working with Bob McCoy! He was very knowledgeable and answered all my questions and concerns. More

by teddydon63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob McCoy, Mike Quam
Jan 02, 2024 -

Burnsville Toyota responded

Teddy, thank you for taking the time to share your kind feedback about Bob. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 28, 2023

Helpful and friendly! Had a blowout of my tire on highway ;grateful to safely get to service that was friendly, easy to schedule, plus efficient. More

by PSHAWKINSON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Jan 02, 2024 -

Burnsville Toyota responded

Hello! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 28, 2023

I had a great experience and will definitely be back. Everyone was professional and courteous. More

by FANDNLOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Jan 02, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 28, 2023

Excellent service and knowledgeable customer representatives. They help keep my Rav 4 in great shape with high quality maintenance. More

by joehargis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Jan 02, 2024 -

Burnsville Toyota responded

Thank you for the positive review, Joe, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 27, 2023

Mark has been great to work with. The actual service work has been frustrating, I've been in for service work 3 times to solve one issue. The dealer was very accommodating by workin More

by SCOTTAHELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Sean O'Driscoll
Dec 28, 2023 -

Burnsville Toyota responded

Hi Scott, and thanks for your kind words! We appreciate our team here at Burnsville Toyota and we are thrilled that they have taken care of you and accommodated your needs. If you have any questions or would like to discuss anything further, please do not hesitate to contact me. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 27, 2023

Helpful and courteous staff. Clean environment including the service area. Convenient access to the main highway. More

by jeswan1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patty Coleman
Dec 28, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 27, 2023

I was shocked at the price, $101 for an oil change is insane. It is almost double from the last time I went to Toyota for an oil change. I did not get any feedback as to fluid levels or tire condition. More

by LABEAUACCG
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
I don't remember the name
Dec 28, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

...
51
...