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Burnsville Toyota

Burnsville, MN

4.5
1,501 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,501 Reviews of Burnsville Toyota

December 24, 2023

Had to drive 30 miles for them to look at a simple part that has broken, for it to be covered under warranty. Now the part needs to be ordered and they couldn’t tell me when it will come in. A simple pic More

by BRIANWINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean O'Driscoll
Report | Print
Dec 27, 2023 -

Burnsville Toyota responded

I apologize for any inconvenience you experienced, Brian. I understand how frustrating this can be and we are doing our best to ensure that all customers receive timely service. Please let me know if there is anything else we can do to help. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 24, 2023

I pulled in at the right before closing time thinking I had an appointment I made online for an oil change and tire rotation. I was at the wrong dealership but Neil got me in and took care of me anyway. More

by SLOPIE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Dec 27, 2023 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 24, 2023

Always professional and efficient, talking oil changes and tire rotation. Prices are getting hard to swallow though. More

by JOHN_D_55044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Report | Print
Dec 27, 2023 -

Burnsville Toyota responded

John, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 23, 2023

I Had an appointment was in and out quickly. Appointment went very well. Thank you. Much appreciated More

by CLAUDIAC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Dec 26, 2023 -

Burnsville Toyota responded

Hello Claudia! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 22, 2023

Professional and friendly. They were efficient and I liked the waiting area which is big, wide and open. More

by RogerM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Dec 26, 2023 -

Burnsville Toyota responded

I appreciate your marvelous feedback, Roger. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 21, 2023

From setting up the appointment to test drive the car to us driving away with the car everyone at Burnsville Toyota was friendly, knowledgeable and very efficient. More

by b510hauger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Litzer, Sean Giere
Report | Print
Dec 26, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 21, 2023

Fast and efficient. Honored coupons. I Liked the video walkthrough. It helped to see that the work was being done. More

by PETERSON.FRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Dec 26, 2023 -

Burnsville Toyota responded

Peterson, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as we are always here to help. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 20, 2023

I was promptly greeted by a Service Team member upon my arrival. My car was service in a very timely manner. More

by CHERIGODFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Zrust
Report | Print
Dec 22, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Cheri! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 19, 2023

My experience at Burnsville Toyota was very favorable. The only exception is the time I had to wait to get the paperwork finalized. More

by johnlwig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price, Sean Giere, Mike Peterson, Sean O'Driscoll
Report | Print
Dec 20, 2023 -

Burnsville Toyota responded

Thanks for your great review, John. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 19, 2023

Julian was a very helpful sales rep and provided me with a lot of good information. More

by hororfathi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Mahl Da Rosa
Report | Print
Dec 20, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that Julian could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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