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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

December 14, 2023

As always, the service dept. was ready and checked me in without delay. Wait was in comfort…and cookies were delicious! More

by BOBFREEBERG13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Dec 15, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 14, 2023

Riley was very courteous, knowledgeable and very nice to work with. Service to my vehicle was exceptional and speedy! Clean waiting area. More

by NANCYAK53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Dec 15, 2023 -

Burnsville Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 13, 2023

Mark was great to work with, he provided clear details of the needed repairs, costs and timelines. He always kept me up to date with the repair. The dealership overall was very good to work with. Schedu More

by SCOTTAHELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Dec 14, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Scott! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 13, 2023

I received good customer service and they were able to make my process smooth and easy. I would definitely recommend this dealer to anyone looking for to buy a car! More

by hanifaadem11
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Mike Quam
Dec 14, 2023 -

Burnsville Toyota responded

Thank you for sharing your feedback about your experience with us. I am glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 13, 2023

Cole was great to work with. Provided me with quotes for new tires. The payment process was quick and polite. More

by CNILE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Dec 14, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 13, 2023

The service was quick and the explanation from Connor of what was found was excellent. More

by OETKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Dec 14, 2023 -

Burnsville Toyota responded

Thank you for taking the time to share your kind feedback about Connor. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 13, 2023

Chaz was very helpful and kept us informed of the progress on our new car's arrival. He met us the day it arrived, even though he was on sick leave. The process of picking it up went smoothly. More

by OETKEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chaz Oatis
Dec 14, 2023 -

Burnsville Toyota responded

Thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 12, 2023

Despite a reservation for a test drive … 1) Vehicle was not washed, 2) Vehicle had no floor mats/paper floor mats, 3) Salesperson was not the one we’d chosen via website, 4) Salesperson knew very little More

by BT4Bt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Coleman
Dec 13, 2023 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 12, 2023

The service was good and I've been taking my truck to this service center since I purchased it. My main issue was they did not completely close the hood, which I didn't realize until I saw it flapping ar More

by SWINN004
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Dec 13, 2023 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 12, 2023

Neil was super helpful and trustworthy. He got my 4runner repaired very fast and I felt like he listened to all my needs and addressed them! I also felt that the pricing was very fair and I More

by GMARTINEZ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Dec 13, 2023 -

Burnsville Toyota responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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